10

/10

Transparency Ranking

BT Business

BT BusinessEmpolyee verified

top 3 scores:
82%

Autonomy

76%

Hours flexibility

72%

Work-life balance

BT Business

Telecommunications

BT Business is part of the BT Group parent company composed of several brands including EE, Plusnet, Openreach and BT (our flagship business brand).

BT Business is our dedicated B2B unit serving customers ranging from public sector and government departments to major multinationals to small start ups. We provide secure connectivity and collaboration platforms in 180 countries.

2 days/week at home

A little flex time

Transparency score
10

/10

This score gives you an insight into how transparent this company is about what it's really like to work there—from flexibility to values and more!

73%
FlexScore®

Based on 397 employee responses

We asked employees of BT Business what it's like to work there, and this is what they told us.

Location flexibility
67%
Employees are largely happy with their working location freedom
Hours flexibility
76%
Employees are largely happy with the flexibility in the hours they work
Benefits
70%
Employees are largely happy with the benefits their company offers
Work-life balance
72%
Employees feel that they can switch off quite easily from work
Role modelling
67%
Employees feel that most people work flexibly
Autonomy
82%
Employees feel they have complete autonomy over getting their work done

Benefits spotlight

25 (UK) / 21 (India) days annual leave + bank holidays
Open to job sharing
Open to part time work for some roles
Flexible working week
Mental health platform access
Compassionate leave
Cinema discounts
Buy or sell annual leave – buy up to 5 days/year pro rata
Bank holiday swaps
Adoption leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Shared parental leave
Enhanced maternity leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Cycle to work scheme
Faith rooms
Salary sacrifice
Share options
Employee discounts
Employee assistance programme
Volunteer days – 3 volunteer days per year
Lunch and learns
L&D budget
Enhanced sick pay – 3 months
Optional unpaid leave
Returnship
Enhanced paternity leave
Carer’s leave
Private GP service
Complimentary Medical Services
Travel loan
Enhanced pension match/contribution
What's great about BT Business
Mission and vision
  • Sustainability

    Sustainability

  • Social impact-led

    Social impact-led

  • Tech for good

    Tech for good

Culture
  • Collaborative

    Collaborative

  • People-first

    People-first

  • Progressive

    Progressive

Our company environment
  • Career progression led

    Career progression led

    Outstanding work and contribution is mainly recognised by career progression and promotions at BT Business
  • Disability representation

    Disability representation

    BT Business demonstrates their disability representation, equity and inclusion through having a leadership team, a founder team and/or an overall workforce that represents the disability distribution of the population. They also have a disability working group.
  • Regularly benchmarked/readjusted salary

    Regularly benchmarked/readjusted salary

    BT Business regularly benchmark and readjust their salaries against the market so you know you’re always getting a fair wage

BT Business jobs

HR Advisor

Building 31, Budapest, Hungary

Payroll Professional

Building 31, Budapest, Hungary

Problem Management Professional

Debrecen, Hungary

Change Management Associate

Debrecen, Hungary

Customer Delivery Professional - Voice

Debrecen, Hungary

Windows Infrastructure Specialist

Ipswich (4405), Ipswich, United Kingdom

Business Sales Advisor

Belfast Contact Centre, Belfast (N.I), United Kingdom

Service Restoration Engineer

No. 8 Jalan Kerinchi,, Kuala Lumpur, Malaysia

Service Restoration Engineer

No. 8 Jalan Kerinchi,, Kuala Lumpur, Malaysia

Service Restoration Engineer

No. 8 Jalan Kerinchi,, Kuala Lumpur, Malaysia

Service Restoration Engineer

No. 8 Jalan Kerinchi,, Kuala Lumpur, Malaysia

Service Restoration Engineer

No. 8 Jalan Kerinchi,, Kuala Lumpur, Malaysia

Service Restoration Engineer

No. 8 Jalan Kerinchi,, Kuala Lumpur, Malaysia

Network Engineer Professional

Ipswich (4405), Ipswich, United Kingdom

ER Manager/ HR Business Partner

La Defense, Paris, France

Service Restoration Engineer

No. 8 Jalan Kerinchi,, Kuala Lumpur, Malaysia

Information Assurance Specialist

Building 31, Budapest, Hungary

Customer Delivery Expert

Debrecen, Hungary

Senior Reward and Operations Manager

Munich, Germany

Architecte IAM

La Defense, Paris, France

Regional Sales Lead- Germany

Munich, Germany

Infrastructure Specialist

Ipswich (4405), Ipswich, United Kingdom

Network Specialist

Hemel Hempstead: Riverside (R6, Hemel Hempstead, United Kingdom

Cyber Security Professionals

Building 31, Budapest, Hungary

Security Project Specialist

Debrecen, Hungary

Infrastructure Engineering Professional

Cheltenham, Cheltenham, United Kingdom

Architecte Sécurité Senior

Ingénieur Sécurité

Solutions Architect (NATS)

UK Wide, United Kingdom

Employee reviews

BT Business's employees have anonymously had their say in what they think of the company

As a global company, BT offer a great work package. Many great individuals who are helpful and passionate

I love company culture … diversity, inclusion, collaboration and full engagement… productive ways of working! I feel belonging! Senior management is very supportive… always there to support and guide … they listen us, encourage us, appreciate us … keen to see us growing together! I just love my company… my colleagues are super supportive! I feel blessed! I’m happy/enjoying my work!

SMB is a great place to work, and as a woman, I have been fully supported and my career has really developed.

Working at BT Business

Company employees

100,000 across BT Group (24,000 at BT Business)

Gender diversity (male:female)

74.3:25.7 (BT Group)

Office locations

UK wide (London, Birmingham, Bristol, Manchester, Liverpool, Glasgow & more), ROI, India, Hungary, Spain, United States, Australia

Hiring Countries

Australia

Belgium

Brazil

Hungary

India

Spain

United Kingdom

United States

Awards & Achievements

Disability Confident Leader

2023

Carers Confident Ambassador

2024

Gold Member of the Armed Forces Covenant (2014 onwards)

2014

Best Network Group Ethnicity Awards

2023

About us

With over 175 years of heritage, BT is the flagship business brand of BT Group. We are a B2B powerhouse serving 1.2 million business customers internationally. 

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. We help our customers build stronger, smarter, more secure businesses.  

We value diversity and inclusion and believe in making a positive impact and being a part of
progress. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.  

With your growth mindset, you will be empowered to grow your skills, develop your career and disrupt the status quo. You will join an organisation that celebrates difference, fosters innovation and provides you with opportunities to become your best.

Flexible working at BT Business

For us, smart working is all about embracing new technology, breaking down barriers, and discovering new ways to work together. Ultimately, we need to strike a balance between what’s right for our people, our customers and our business.

Spontaneous connections formed in the office and social conversations help you to network, develop your career and learn. It helps managers to take care of their teams and junior colleagues to find the support and structure they need for their fledgling careers to flourish.

That’s why we think that a balance of time spent face to face combined with the flexibility of home working for up to two days a week is what will help us all to be more effective in our roles.

We call this approach “3 together, 2 wherever”.

  • That means up to 2 days of flexible working per week for most office based colleagues. This can include working from home, or even your local coffee shop.
  • Not all roles are the same. In some cases for example in customer-facing roles- it may be advantageous or required (Eg specific, security cleared roles) to be in the office four or five days a week.
  • Typically our job adverts/vacancies will stipulate what the flexible/working pattern is. During the interview process you'll be able to find out more, and you'll also have a chance to talk with your line manager and agree the best working pattern once you join us.

We're providing brilliant spaces for everyone to connect and collaborate through our Better Workplace Programme.

  • As part of this programme, we've got new offices in locations like London, Bristol, Birmingham and more, which have state of the art facilities, collaboration tools, spaces like faith rooms and more.

We believe flexibility isn't just about the days you work- it's also about the hours. If you have concerns over commuting to work during the rush hour, childcare costs or caring responsibilities, let's talk. There's no reason you need to work a rigid 9-5.

  • For example some colleagues may come into the office later in the morning and/or leave earlier in the afternoon to accommodate school pick up times, and choose to work additional hours at home or later in the evening. Many colleagues work in slightly different ways to accommodate their commitments and lifestyle choices, which you again you can discuss at interview stage and with your line manager.

Approach to diversity & inclusion

We recognise that Inclusion & Diversity (I&D) is not just a ‘nice thing to do’, it’s critical to our growth. Our commitment to I&D remains resolute and unwavering.

The BT Group Manifesto was launched in 2021 and is our plan to accelerate growth through responsible, inclusive and sustainable technology. It is rooted in our purpose, to connect for good, and it will help us achieve our ambition – to become the world’s most trusted connector of people, devices and machines. Our Manifesto includes measurable commitments to amplify our positive impact for people and planet – combined with a clear commercial agenda.

Recruiting and supporting women and people from the LGBTQ+ community

  • Our internal Gender Equality Network (GEN) aims to raise awareness, support our colleagues, hold the business to account and inspire change to policy, process and culture to drive gender equality.
  • Our Pride Network is for LGBTQI+ people, Allies and anyone who wants to support their LGBTQI colleagues and friends.
  • In 2024 the GEN and Pride network are partnering for Lesbian Visibility Week, hosting a workplace conference focusing on the lived experiences of Women and Non-Binary individuals.
  • We’ve built relationships with Code First Girls, Career Returners, Black Girls Tech Summit and Girls Talk London to create more opportunities for women to move into technology careers.
  • The award-winning "Not her problem" campaign tackled sexist hate and ran during the UEFA Women’s Euros 2022.

Disability Inclusion

  • Our internal Able2 Network provides invaluable lived experience input into our I&D plans.
  • We offer workplace adjustments (adaptations for colleagues with disabilities or health conditions)
  • Where needed, colleagues can get a BT 'passport': a 'passport' is a simple document which can be completed by any colleague who feels their ability to work is being impacted due to health, disability or caring responsibilities. It aims to provoke discussion about balancing business and individuals needs and record outcomes of that discussion (and avoiding colleagues having to repeat personal information and explaining their conditions every time their manager changes).
  • We’re a member of Valuable 500, a global business collective made up of 500 CEOs and their companies that are committed to disability inclusion. At the December 2022 disability summit, we renewed our commitment to three priorities: Workplace adjustment; Disability advocacy; and Career progression of our junior managers.
  • We renewed our status as a Disability Confident Leader 
  • We partnered with Purple Goat, the UK’s only communications agencies run by disabled people, to deliver a series of awareness raising videos highlighting the experiences of colleagues with a range of disabilities – including diabetes, autism and visual and hearing impairments.

Ethnicity and Black Inclusion

  • Supported by our Internal Ethnic Diversity Network which won the Best Network Group at the 2023 Ethnicity Awards.
  • We've sponsored and built partnerships with organisations like the Avado FastFutures programme, The Aleto Foundation and 10,000 Black Interns to develop future leaders and attract young people from ethnic minority backgrounds
  • Our Black middle managers continue to participate in the McKinsey Black Leadership programme which provides career development and networking opportunities.

Ex military and Armed Forces

  • Supported by our Internal Armed Forces network. Members from the Armed Forces community across BT Group can access peer to peer mental health training.
  • At BT Group we are one of the largest employers of both serving Reservists and former Armed Forces personnel with thousands of ex-military colleagues working across our business.
  • We are thrilled that BT Group has re-signed the U.K. Armed Forces Covenant, reaffirming our commitment to our former Armed Forces colleagues, our serving Reservists and their families.
  • In 2022, we renewed our Gold status/membership of the Armed Forces Covenant which we first achieved in 2014.

Find out more about our approach to Inclusion and hear directly from some of our colleagues about their experiences at BT and how they have been supported by us.

What do we think of BT Business?

BT's approach to flexible working and diversity is truly commendable. We love to see their commitment to creating an inclusive work environmentand placing so much value on flexible working. They are an incredible example to large companies and have a fantastic range of benefits !

Meet who might be hiring you

Hi, I’m Raj and I lead the Talent Acquisition team within our Service unit in BT Business.  I love working for an organisation that allows me to be the best leader to my team, a mother to my two young children and to enjoy my hobby as a Bhangra Fitness Instructor.  All of these were the main reasons I came back to work for BT after 8 years.  I love working alongside my team to ensure we are supporting candidates throughout their application journey and identify new and creative ways of promoting our business.

Awards & Achievements

Disability Confident Leader

2023

Carers Confident Ambassador

2024

Gold Member of the Armed Forces Covenant (2014 onwards)

2014

Best Network Group Ethnicity Awards

2023
Behind the scenes at BT Business

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