Highlights

Autonomy

Autonomy

82%

Hours flexibility

Hours flexibility

76%

Work-life balance

Work-life balance

72%

BT Group

Telecommunications
Telecommunications

BT Group is one of the UK’s leading telecommunications and network providers, made up of trusted brands including BT, EE, Openreach, and Plusnet.

With over 175 years of innovation behind us, we serve consumers, businesses, and the public sector across the UK and globally—connecting people, devices, and machines for good.

From building the UK’s digital infrastructure to delivering next-gen mobile and broadband services, we’re helping shape the future of connectivity. Whether you're working in customer service, cybersecurity, engineering, or digital product design, you’ll be part of a team that’s transforming how the world communicates.

Who We Are

BT Group is more than just a telecoms company. We’re a technology powerhouse, a digital pioneer, and a force for good. Our brands serve different markets, but we’re united by a shared purpose: we connect for good.

  • BT: Trusted by millions of businesses and public sector organisations for secure, reliable communications.
  • EE: The UK’s best mobile network, delivering cutting-edge 5G and broadband to consumers nationwide.
  • Openreach: Building and maintaining the UK’s digital infrastructure, connecting homes and businesses to full fibre.
  • Plusnet: Providing straightforward, great-value broadband with award-winning customer service.
9.2

/10

9.2

/10

This score reflects how open and clear a company is about its working environment. The higher the score, the more insight they've shared into their ways of working.

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What BT Group offers their employees

67%

Location flexibility

Employees are largely happy with their working location freedom
76%

Hours flexibility

Employees are largely happy with the flexibility in the hours they work
72%

Work-life balance

Employees feel that they can switch off quite easily from work
82%

Autonomy

Employees feel they have complete autonomy over getting their work done

Our Culture

We’re creating a culture where everyone can thrive. Across all our brands, we champion diversity, equity, and inclusion—because we know that different perspectives make us stronger.

We’re proud to be a place where you can bring your whole self to work, grow your career, and make a real impact.

We’re also committed to sustainability and digital inclusion, helping communities across the UK access the tools and skills they need to thrive in a digital world.

Approach to inclusion

We recognise that Inclusion & Diversity (I&D) is not just a ‘nice thing to do’, it’s critical to our growth. Our commitment to I&D remains resolute and unwavering.

The BT Group Manifesto was launched in 2021 and is our plan to accelerate growth through responsible, inclusive and sustainable technology. It is rooted in our purpose, to connect for good, and it will help us achieve our ambition – to become the world’s most trusted connector of people, devices and machines. Our Manifesto includes measurable commitments to amplify our positive impact for people and planet – combined with a clear commercial agenda.

Recruiting and supporting women and people from the LGBTQ+ community

  • Our internal Gender Equality Network (GEN) aims to raise awareness, support our colleagues, hold the business to account and inspire change to policy, process and culture to drive gender equality.
  • Our Pride Network is for LGBTQI+ people, Allies and anyone who wants to support their LGBTQI colleagues and friends.
  • In 2024 the GEN and Pride network are partnering for Lesbian Visibility Week, hosting a workplace conference focusing on the lived experiences of Women and Non-Binary individuals.
  • We’ve built relationships with Code First Girls, Career Returners, Black Girls Tech Summit and Girls Talk London to create more opportunities for women to move into technology careers.
  • The award-winning "Not her problem" campaign tackled sexist hate and ran during the UEFA Women’s Euros 2022.

Disability Inclusion

  • Our internal Able2 Network provides invaluable lived experience input into our I&D plans.
  • We offer workplace adjustments (adaptations for colleagues with disabilities or health conditions)
  • Where needed, colleagues can get a BT 'passport': a 'passport' is a simple document which can be completed by any colleague who feels their ability to work is being impacted due to health, disability or caring responsibilities. It aims to provoke discussion about balancing business and individuals needs and record outcomes of that discussion (and avoiding colleagues having to repeat personal information and explaining their conditions every time their manager changes).
  • We’re a member of Valuable 500, a global business collective made up of 500 CEOs and their companies that are committed to disability inclusion. At the December 2022 disability summit, we renewed our commitment to three priorities: Workplace adjustment; Disability advocacy; and Career progression of our junior managers.
  • We renewed our status as a Disability Confident Leader 

Ethnicity and Black Inclusion

  • Supported by our Internal Ethnic Diversity Network which won the Best Network Group at the 2023 Ethnicity Awards.
  • We've sponsored and built partnerships with organisations like the Avado FastFutures programme, The Aleto Foundation and 10,000 Black Interns to develop future leaders and attract young people from ethnic minority backgrounds
  • Our Black middle managers continue to participate in the McKinsey Black Leadership programme which provides career development and networking opportunities.

Ex military and Armed Forces

  • Supported by our Internal Armed Forces network. Members from the Armed Forces community across BT Group can access peer to peer mental health training.
  • At BT Group we are one of the largest employers of both serving Reservists and former Armed Forces personnel with thousands of ex-military colleagues working across our business.
  • We are thrilled that BT Group has re-signed the U.K. Armed Forces Covenant, reaffirming our commitment to our former Armed Forces colleagues, our serving Reservists and their families.
  • In 2022, we renewed our Gold status/membership of the Armed Forces Covenant which we first achieved in 2014.

Find out more about our approach to Inclusion and hear directly from some of our colleagues about their experiences at BT and how they have been supported by us.

Flexible working at BT Group

We believe work should work for you. That’s why we offer a range of flexible working options across BT Group.

Whether you’re in a hybrid corporate role, a fully remote tech team, or a field-based engineering
position, we support smart working that balances performance with wellbeing.

Our “3 together, 2 wherever” model is just one example of how we’re reimagining the workplace to suit modern life.

What Employees like about BT Group
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People & Community

As a global company, BT offer a great work package. Many great individuals who are helpful and passionate

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Culture

I love company culture … diversity, inclusion, collaboration and full engagement… productive ways of working! I feel belonging! Senior management is very supportive… always there to support and guide … they listen us, encourage us, appreciate us … keen to see us growing together! I just love my company… my colleagues are super supportive! I feel blessed! I’m happy/enjoying my work!

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Inclusion

SMB is a great place to work, and as a woman, I have been fully supported and my career has really developed.

Accreditations

Disability Confident Leader

2023

Gold Member of the Armed Forces Covenant (2014 onwards)

2014

Awards & Achievements

Family Friendly

Family Friendly

Flexa awards 2025
Career Progression

Career Progression

Flexa awards 2025
External award Icon

HR Brilliance in Diversity and Inclusion: Restart for Career Returners Programme

2025

Carers Confident Ambassador

2024

Best Network Group Ethnicity Awards

2023

ActionAble 2025- leader in disability and inclusion within the FTSE 100.

2025

Working at BT Group

2 days/week at home

A little flex time

Company employees:

100,000 across BT Group (24,000 at BT Business)

Gender diversity (m:f):

74.3:25.7 (BT Group)

Hiring in countries

Brazil

Canada

Hungary

India

Ireland

Singapore

Spain

United Kingdom

United States

Office Locations

BT Group's live feed

Employee benefits

  • Enhanced maternity leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
  • Enhanced paternity leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
  • 25 (UK, increasing with service) / 21 (India) days annual leave + bank holidays
  • Carer’s leave – Two weeks paid leave
  • Open to job sharing
  • Open to part time work for some roles
  • Private GP service – 24/7 virtual GP access for UK colleagues
  • Mental health platform access – Silvercloud
  • Adoption leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
  • Shared parental leave
  • Buy or sell annual leave – buy up to 5 days/year pro rata
  • Employee assistance programme
  • Bank holiday swaps
  • Share options
  • Compassionate leave
  • Faith rooms
  • Salary sacrifice
  • Employee discounts
  • Cinema discounts
  • Enhanced sick pay – 3 months
  • Optional unpaid leave
  • Returnship
  • Complimentary Medical Services
  • Travel loan
  • Enhanced pension match/contribution
  • Volunteer days – 3 volunteer days per year
  • Lunch and learns
  • Cycle to work scheme
  • In house training
  • Mentoring
  • LinkedIn learning license – unlimited access
  • Learning platform – internal and external learning content via Degreed
  • L&D budget – sponsored accreditation available for certain professions
  • Coaching
  • Referral bonus
  • Neo-natal leave

BT Group's careers

Electrical Delivery Professional
Assembly, Bristol, United Kingdom
CHM Senior Associate
Dundahera, Sector 21, Gurugram, India
Customer Service Support Advisor
Building No 14 Sector 24 & 25A, Gurugram, India
Financial Reporting Analyst - MoD
Assembly, Bristol, United Kingdom
Information Assurance Specialist
27-45 Great Victoria Street, Belfast (N.I), United Kingdom
Trainee Customer Service Support Advisor
Building No 14 Sector 24 & 25A, Gurugram, India
Trainee Customer Service Support Advisor
Building No 14 Sector 24 & 25A, Gurugram, India
Cloud Network Specialist
Cheltenham, Cheltenham, United Kingdom
Cybercrime and Investigation Lead
Assembly, Bristol, United Kingdom
Sales Specialist (Contact Centre)
UK Wide, United Kingdom
Trainee Customer Service Support Advisor
Building No 14 Sector 24 & 25A, Gurugram, India
Trainee Customer Service Support Advisor
Building No 14 Sector 24 & 25A, Gurugram, India
Design and Implementation Professional
Building 31, Budapest, Hungary
Executive Assistant
Outer Ring Road, Bellandur, Bengaluru, India
Customer Service Support Advisor
Building No 14 Sector 24 & 25A, Gurugram, India
Event Management Senior Associate
Dundahera, Sector 21, Gurugram, India
Trainee Customer Service Support Advisor
Building No 14 Sector 24 & 25A, Gurugram, India
Solutions Factory Design Specialist
1 Braham Street, London, United Kingdom
Data Science Professional
Outer Ring Road, Bellandur, Bengaluru, India
Project Implementation Coordinator Expert
Block EP,Plot 1, Kolkata, India
Maintenance Operations Stores Contact
Barlborough , Chesterfield, United Kingdom
Technical Support Manager - Specialist Services
Cheltenham, Cheltenham, United Kingdom
ILS Manager
1 Braham Street, London, United Kingdom
Network Security Specialist
UK Wide, United Kingdom
Service Operations Engineer
Orion Building B62-MH, Ipswich, United Kingdom
Senior Service Desk Analyst
Building 31, Budapest, Hungary
Business Services Professional (EA)
RMZ Ecoworld, Devarabeesanahal, Bengaluru, India
IT Infrastructure Specialist
Belfast N.I, United Kingdom
Service Reliability Engineer
Jogeshwari (E), Mumbai, India
Finance Business Partner
Building No 14 Sector 24 & 25A, Gurugram, India
Unified Comms Network Specialist
1 Braham Street, London, United Kingdom
Commercial Finance Manager - SMB Trading
Riverside Tower, Belfast (N.I), United Kingdom
Software Engineer
Riverside Tower, Belfast (N.I), United Kingdom
Finance Analyst
Building No 14 Sector 24 & 25A, Gurugram, India
Network Design Specialist - ACI
Snowhill, Birmingham, United Kingdom
Service Management Analyst
1 Braham Street, London, United Kingdom
Software Engineering Specialist
RMZ Ecoworld, Devarabeesanahal, Bengaluru, India
Service Transition Professional'
Exeter (R620), Exeter, United Kingdom
Data Analytics Specialist
Building No 14 Sector 24 & 25A, Gurugram, India
Vendor Manager
Snowhill, Birmingham, United Kingdom
Wireless Research Professional
Ipswich (4405), Ipswich, United Kingdom
Network Engineering Specialist
Snowhill, Birmingham, United Kingdom
Specialist Design Engineer, Voice
1 Braham Street, London, United Kingdom
Solution Architect
Assembly, Bristol, United Kingdom
Account Manager (Public Sector)
New Bailey, Manchester, United Kingdom
Google Cloud Engineer
RMZ Ecoworld, Devarabeesanahal, Bengaluru, India
Cyber Design SME Specialist
Aberdare, United Kingdom
Customer Solution Design Specialist
Snowhill, Birmingham, United Kingdom
Senior Commercial Manager, Trading Performance
New Bailey, Manchester, United Kingdom
Customer Service Support Advisor
DLF IT Park,Phase II, IIF/1, Kolkata, India
Customer Service Support Advisor
PLOT NO II F/1, BLOCK II F, RA, Kolkata, India
Customer Service Support Advisor
Building No 14 Sector 24 & 25A, Gurugram, India
Customer Service Support Advisor
Building No 14 Sector 24 & 25A, Gurugram, India
Design Engineering Specialist
Outer Ring Road, Bellandur, Bengaluru, India
European Patent Attorney - EPA/CPA
1 Braham Street, London, United Kingdom
Service Request Coordinator
Exeter (R620), Exeter, United Kingdom
Software Engineering Professional
RMZ Ecoworld, Devarabeesanahal, Bengaluru, India
Enterprise Architect Principal
Aberdare, United Kingdom
Commercial Finance Manager - SMB Trading
1 Braham Street, London, United Kingdom
Specialist Engineer
Assembly, Bristol, United Kingdom
HSE Compliance Manager
New Bailey, Manchester, United Kingdom
IP & Data Team Member
Orion Building B62-MH, Ipswich, United Kingdom
Customer Solutions Design Specialist (Cisco)
New Bailey, Manchester, United Kingdom
Register Your Interest - Cloud Engineering Specialist
Cheltenham, Cheltenham, United Kingdom
Service Management Advisor 3
Outer Ring Road, Bellandur, Bengaluru, India
Senior Patent Attorney CPA EPA
1 Braham Street, London, United Kingdom
Kubernetes Platform Engineer
New Bailey, Manchester, United Kingdom
P&I Finance Reporting Analyst
Building No 14 Sector 24 & 25A, Gurugram, India
Customer Service Technical Advisor
Building 31, Budapest, Hungary
Data Science & AI Specialist
Building No 14 Sector 24 & 25A, Gurugram, India
Product Professional
Snowhill, Birmingham, United Kingdom
Digital Analytics Specialist
Building No 14 Sector 24 & 25A, Gurugram, India
Service Reliability Engineer
PLOT NO II F/1, BLOCK II F, RA, Kolkata, India
Network & System Security Specialist
Martlesham Heath Business Park, Ipswich, United Kingdom
IP Transport Design Professional
Outer Ring Road, Bellandur, Bengaluru, India
Product Propositions Architect (BT Security)
Snowhill, Birmingham, United Kingdom
Service Transition Specialist
Snowhill, Birmingham, United Kingdom
Automation Engineer
Cheltenham, Cheltenham, United Kingdom
Senior Network Engineer
220 Buchanan Street, Glasgow, United Kingdom
Technical Support Manager
Chippenham (4308), Chippenham, United Kingdom
Training Specialist
Cedar Walk, Hemel Hempstead, United Kingdom
Financial Control Manager Nordics
Building 31, Budapest, Hungary
Solution design professional
Outer Ring Road, Bellandur, Bengaluru, India
Customer Service Support Advisor
Building No 14 Sector 24 & 25A, Gurugram, India
Supplier Performance Manager
Building 31, Budapest, Hungary