
Highlights
Autonomy
82%
Hours flexibility
76%
Work-life balance
72%
BT Group
BT Group is one of the UK’s leading telecommunications and network providers, made up of trusted brands including BT, EE, Openreach, and Plusnet.
With over 175 years of innovation behind us, we serve consumers, businesses, and the public sector across the UK and globally—connecting people, devices, and machines for good.
From building the UK’s digital infrastructure to delivering next-gen mobile and broadband services, we’re helping shape the future of connectivity. Whether you're working in customer service, cybersecurity, engineering, or digital product design, you’ll be part of a team that’s transforming how the world communicates.
Who We Are
BT Group is more than just a telecoms company. We’re a technology powerhouse, a digital pioneer, and a force for good. Our brands serve different markets, but we’re united by a shared purpose: we connect for good.
- BT: Trusted by millions of businesses and public sector organisations for secure, reliable communications.
- EE: The UK’s best mobile network, delivering cutting-edge 5G and broadband to consumers nationwide.
- Openreach: Building and maintaining the UK’s digital infrastructure, connecting homes and businesses to full fibre.
- Plusnet: Providing straightforward, great-value broadband with award-winning customer service.
/10
/10
This score reflects how open and clear a company is about its working environment. The higher the score, the more insight they've shared into their ways of working.
What BT Group offers their employees
Location flexibility
Hours flexibility
Work-life balance
Autonomy
Our Culture
We’re creating a culture where everyone can thrive. Across all our brands, we champion diversity, equity, and inclusion—because we know that different perspectives make us stronger.
We’re proud to be a place where you can bring your whole self to work, grow your career, and make a real impact.
We’re also committed to sustainability and digital inclusion, helping communities across the UK access the tools and skills they need to thrive in a digital world.
Approach to inclusion
We recognise that Inclusion & Diversity (I&D) is not just a ‘nice thing to do’, it’s critical to our growth. Our commitment to I&D remains resolute and unwavering.
The BT Group Manifesto was launched in 2021 and is our plan to accelerate growth through responsible, inclusive and sustainable technology. It is rooted in our purpose, to connect for good, and it will help us achieve our ambition – to become the world’s most trusted connector of people, devices and machines. Our Manifesto includes measurable commitments to amplify our positive impact for people and planet – combined with a clear commercial agenda.
Recruiting and supporting women and people from the LGBTQ+ community
- Our internal Gender Equality Network (GEN) aims to raise awareness, support our colleagues, hold the business to account and inspire change to policy, process and culture to drive gender equality.
- Our Pride Network is for LGBTQI+ people, Allies and anyone who wants to support their LGBTQI colleagues and friends.
- In 2024 the GEN and Pride network are partnering for Lesbian Visibility Week, hosting a workplace conference focusing on the lived experiences of Women and Non-Binary individuals.
- We’ve built relationships with Code First Girls, Career Returners, Black Girls Tech Summit and Girls Talk London to create more opportunities for women to move into technology careers.
- The award-winning "Not her problem" campaign tackled sexist hate and ran during the UEFA Women’s Euros 2022.
Disability Inclusion
- Our internal Able2 Network provides invaluable lived experience input into our I&D plans.
- We offer workplace adjustments (adaptations for colleagues with disabilities or health conditions)
- Where needed, colleagues can get a BT 'passport': a 'passport' is a simple document which can be completed by any colleague who feels their ability to work is being impacted due to health, disability or caring responsibilities. It aims to provoke discussion about balancing business and individuals needs and record outcomes of that discussion (and avoiding colleagues having to repeat personal information and explaining their conditions every time their manager changes).
- We’re a member of Valuable 500, a global business collective made up of 500 CEOs and their companies that are committed to disability inclusion. At the December 2022 disability summit, we renewed our commitment to three priorities: Workplace adjustment; Disability advocacy; and Career progression of our junior managers.
- We renewed our status as a Disability Confident Leader
Ethnicity and Black Inclusion
- Supported by our Internal Ethnic Diversity Network which won the Best Network Group at the 2023 Ethnicity Awards.
- We've sponsored and built partnerships with organisations like the Avado FastFutures programme, The Aleto Foundation and 10,000 Black Interns to develop future leaders and attract young people from ethnic minority backgrounds
- Our Black middle managers continue to participate in the McKinsey Black Leadership programme which provides career development and networking opportunities.
Ex military and Armed Forces
- Supported by our Internal Armed Forces network. Members from the Armed Forces community across BT Group can access peer to peer mental health training.
- At BT Group we are one of the largest employers of both serving Reservists and former Armed Forces personnel with thousands of ex-military colleagues working across our business.
- We are thrilled that BT Group has re-signed the U.K. Armed Forces Covenant, reaffirming our commitment to our former Armed Forces colleagues, our serving Reservists and their families.
- In 2022, we renewed our Gold status/membership of the Armed Forces Covenant which we first achieved in 2014.
Find out more about our approach to Inclusion and hear directly from some of our colleagues about their experiences at BT and how they have been supported by us.
Flexible working at BT Group
We believe work should work for you. That’s why we offer a range of flexible working options across BT Group.
Whether you’re in a hybrid corporate role, a fully remote tech team, or a field-based engineering
position, we support smart working that balances performance with wellbeing.
Our “3 together, 2 wherever” model is just one example of how we’re reimagining the workplace to suit modern life.
What Employees like about BT Group

People & Community
As a global company, BT offer a great work package. Many great individuals who are helpful and passionate

Culture
I love company culture … diversity, inclusion, collaboration and full engagement… productive ways of working! I feel belonging! Senior management is very supportive… always there to support and guide … they listen us, encourage us, appreciate us … keen to see us growing together! I just love my company… my colleagues are super supportive! I feel blessed! I’m happy/enjoying my work!

Inclusion
SMB is a great place to work, and as a woman, I have been fully supported and my career has really developed.
Accreditations
Disability Confident Leader
2023Gold Member of the Armed Forces Covenant (2014 onwards)
2014Awards & Achievements
Working at BT Group

2 days/week at home

A little flex time
Company employees:
Gender diversity (m:f):
Hiring in countries
Brazil
Canada
Hungary
India
Ireland
Singapore
Spain
United Kingdom
United States
Office Locations
BT Group's live feed
Employee benefits
- Enhanced maternity leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
- Enhanced paternity leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
- 25 (UK, increasing with service) / 21 (India) days annual leave + bank holidays
- Carer’s leave – Two weeks paid leave
- Open to job sharing
- Open to part time work for some roles
- Private GP service – 24/7 virtual GP access for UK colleagues
- Mental health platform access – Silvercloud
- Adoption leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
- Shared parental leave
- Buy or sell annual leave – buy up to 5 days/year pro rata
- Employee assistance programme
- Bank holiday swaps
- Share options
- Compassionate leave
- Faith rooms
- Salary sacrifice
- Employee discounts
- Cinema discounts
- Enhanced sick pay – 3 months
- Optional unpaid leave
- Returnship
- Complimentary Medical Services
- Travel loan
- Enhanced pension match/contribution
- Volunteer days – 3 volunteer days per year
- Lunch and learns
- Cycle to work scheme
- In house training
- Mentoring
- LinkedIn learning license – unlimited access
- Learning platform – internal and external learning content via Degreed
- L&D budget – sponsored accreditation available for certain professions
- Coaching
- Referral bonus
- Neo-natal leave
BT Group's careers
Electrical Delivery Professional
CHM Senior Associate
Customer Service Support Advisor
Financial Reporting Analyst - MoD
Information Assurance Specialist
Trainee Customer Service Support Advisor
Analyst Relations Manager
Trainee Customer Service Support Advisor
Cloud Network Specialist
Cybercrime and Investigation Lead
Sales Specialist (Contact Centre)
Trainee Customer Service Support Advisor
Trainee Customer Service Support Advisor
Design and Implementation Professional
Executive Assistant
Customer Service Support Advisor
Event Management Senior Associate
Trainee Customer Service Support Advisor
Solutions Factory Design Specialist
Data Science Professional
Project Implementation Coordinator Expert
Maintenance Operations Stores Contact
Technical Support Manager - Specialist Services
ILS Manager
Network Security Specialist
Service Operations Engineer
Senior Service Desk Analyst
Business Services Professional (EA)
IT Infrastructure Specialist
Service Reliability Engineer
Finance Business Partner
Unified Comms Network Specialist
Commercial Finance Manager - SMB Trading
Software Engineer
Finance Analyst
Network Design Specialist - ACI
Service Management Analyst
Software Engineering Specialist
Service Transition Professional'
Data Analytics Specialist
Vendor Manager
Research Professional -Intelligent Service Orchestration
Wireless Research Professional
Network Engineering Specialist
Specialist Design Engineer, Voice
Solution Architect
Account Manager (Public Sector)
Google Cloud Engineer
Cyber Design SME Specialist
Customer Solution Design Specialist
Senior Commercial Manager, Trading Performance
Customer Service Support Advisor
Customer Service Support Advisor
Customer Service Support Advisor
Customer Service Support Advisor
Design Engineering Specialist
European Patent Attorney - EPA/CPA
Service Request Coordinator
Software Engineering Professional
Finance Analyst - Central Goverment Contracts - 12 month FTC
Enterprise Architect Principal
Commercial Finance Manager - SMB Trading
Specialist Engineer
HSE Compliance Manager
Environment and Sustainability Manager - 12-Month Fixed Term Contract
IP & Data Team Member
Senior Service Operations Engineer
Customer Solutions Design Specialist (Cisco)
Register Your Interest - Cloud Engineering Specialist
Service Management Advisor 3
Contract Manager - Ottawa, Canada
Analista de Contas a Receber - Mercados Internacionais
Senior Patent Attorney CPA EPA
Kubernetes Platform Engineer
P&I Finance Reporting Analyst
Customer Service Technical Advisor
Data Science & AI Specialist
Product Professional
Digital Analytics Specialist
Service Reliability Engineer
Network & System Security Specialist
IP Transport Design Professional
Product Propositions Architect (BT Security)
Service Transition Specialist
Automation Engineer
Senior Network Engineer
Technical Support Manager
Training Specialist
Financial Control Manager Nordics
Lead Network - Technical Design Authority
Field Engineer Professional - To be hired in Greenville - South Carolina OR Atlanta
Solution design professional
Customer Service Support Advisor
Supplier Performance Manager
Customer Solutions Design Specialist - Fortinet











