Customer Solutions Design Professional

Why Choose Our Team

• We offer you network related trainings and ability to get the official certificates (e.g.: Cisco).

• Lab environment to test and pilot new ideas and exposure to the latest emerging technologies (SDN, NfV & SD-WAN (Viptela, Nokia Nuage, Meraki))

• Be part of a highly skilled team with extensive knowledge in the industry and opportunities for a global carrier path

• Opportunity to work for large companies with hundreds of sites across the Globe.

What you’ll be doing

• Prepare and deliver high quality (standard or custom) network designs (e.g.: HLD, MLD, LLD) and/or customer solutions according to the project scope and schedule, within budget. Regularly maintain overall solution documents as required.

• Define and agree the project scope, estimate the time, budget and resources required to support the deliverable.

• Collaboratively work with other designers, engineers to resolve design and implementation issues.

• Provide technical consultancy for large multinational customers and business partners.

• Work together and technically coordinate or supervise a global team of network designers.

• May lead a matrix (virtual) team of technical experts to deliver network design solutions and providing technical guidance to a larger matrix team.

• Be responsible for end-to-end technical solution.

• Act as a technical ambassador for the company.

Skills required for the job

Soft skills

• Ability to meet the customers’ needs in line with the business requirements.

• Ability to explain and present difficult technical concepts to a variety of audience special focus on senior management.

• Ability to lead a team of network designers and take active part in their professional development

• Focusing on the objectives and the required outcomes of the processes while delivering a service.

• Working with a cooperative and positive attitude in a group setting to achieve common goals.

• Ability to build strong and reliable relationship with external customers (special focus on senior management level). Act as trusted partner or advisor for key stakeholders and decision makers of internal and external customers.

• Have excellent Customer facing and communication skills, as you will be working directly with external BT customers and partners.

Professional skills

• Analytical thinking and designer mindset

• Industry accreditation (e.g.: Cisco) at professional/expert level in ICT with special focus on Service provider or Enterprise networking or equivalent experience (WAN, LAN, Wi-Fi).

• Ability to interpret Customer needs, assess the full requirements, identify solutions to standard and non-standard requirements.

• Experience on pre-sales activities.

• Experience in creating high quality technical designs, Customer facing proposals and detailed cost models.

• Good commercial acumen and knowledge of commercial & financial processes.

• Experience in leading virtual teams in a global environment.

• Planning and implementations across a wider range of ICT Infrastructure elements (Security, WAN optimization, Load Balancing etc.) is an advantage.

Technical skills

• Knowledge of MPLS, MPLS VPN solutions (both L2 & L3).

• In depth knowledge of LAN technologies, such as stack, VSS, VPC, Nexus technologies

• In depth technologies of WLAN in Enterprise networks, such as WLC, anchor, BYOD, FlexConnect

• Thorough knowledge of the TCP/IP protocol Suite, VLSM, IP address allocation and RIPv2, EIGRP, OSPF and BGP routing protocols, Multicast protocols like PIM, SSM & IGRP

• Quality of Service for both LAN & WAN environments

• Technical competency should cover components such as routers, switches, routing protocols, multicast, QOS, network management platforms etc. This is not an exhaustive list but is intended to demonstrate the complexity and range of components that make up our network service Portfolio.

• Skills with diagnostic tools including ability to interpret and analyse output from network management systems, router and switch diagnostics

Language skills

• English on a fluent level

• Any European language (e.g.: French, German) on a conversational level is an advantage

Additional Allowances and Benefits

• Annual Bonus
• Company car or car allowance (depending on the level of position)
• Health Insurance
• Cafeteria
• Smart working allowance

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.