Customer Solutions Design Manager

Job Description

Why this job matters

The Technical Design Manager plays a crucial role in delivering BT Solutions to a diverse range of customers, spanning from Small Medium Enterprises to Global organizations. This position offers an exciting opportunity to join a dynamic global team at the forefront of technology, dedicated to achieving customer outcomes for BT. The role necessitates focused leadership to guide a team of technology professionals in crafting end-to-end technical solutions that align with business requirements and effectively meet customer needs.

Reporting directly to a Senior Manager within Customer Solutions & Design for a Technology or Regional Practice, the Technical Design Manager collaborates closely with their leadership team. As a key member of this team, the role involves leading, motivating, and providing direction to a team of Technical Designers, ensuring alignment with organizational objectives and fostering a culture of innovation and excellence.

What you’ll be doing

The responsibilities of the Technical Design Manager include:

• Lead and oversee complex transitions, transformations, and changes within network infrastructure, including WNB, C2M integration, and other intricate initiatives across Edge Technologies including Cisco/Meraki/HPE LAN/WLAN/SDLAN/DC/ACI
• High number of emergent products with complex solution and customers.
• Accountable for end-to-end technical solution and delivery of solution DCMs to time, cost and quality.
• Take accountability for end-to-end design and adherence to CS&D gold standards and governance.
• Take responsibility for team management, including risk mitigation, career growth, performance management, knowledge sharing, and training on product or service specialisation.

Skills You'll Need

As a Technical Design Manager, the skills you’ll need include:

• Technical aptitude/background to be able to discuss with customers and internal stakeholders the intricacies of the technology focus.
• Proficient in people leadership, with a focus on mentorship, coaching, and motivation to support team members in reaching goals, cultivating collaboration, and encouraging high performance.
• Adept at fostering strong relationships both internally and externally, ensuring effective communication, collaboration, and alignment of goals across diverse stakeholders.
• Skilled in risk management and governance, ensuring compliance with standards and regulations while proactively mitigating project risks.
• Possess the ability to identify and capitalize on growth opportunities, coupled with adeptness in engaging in impactful commercial discussions.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.