Service Request Coordinator (in English, German or Spanish is an advantage)

Job Description

What you’ll be doing?

Would you like to be a part of a great community? Do you like challenges? Are you a perpeetum mobile with good problem-solving and can- do attitude? Do you speak English fluently? Then this position is for your!
We are looking for agile, talented, talkative, proactive people who are supporting our internal and external customers in the field of offer and order management. This is a position, which is in the heart of our processes. it gives a very good overview about our way of working, products and very good starting point to build a career within a multinational company. You can have insight in Project Management, Commercial Management and even Sales.

Your main responsibilities:

• Keeping the contact with your own internal/external customer and with various teams within BT
• Transporting the information between teams and being able to provide feedback about the ongoing offer and order request
• Tracking, following up your assigned requests (offers, orders)
• Being able in case of needs intervene in the process to speed it up
• Participating in weekly calls to give relevant feedback about your assigned requests

You’ll be part of a great, dedicated and fun team, as a key point of contact between internal teams. We are a team of 400 people in BT, primarily validating incoming Quote and Order requests of BT products and services and preparing proposals, launching orders. As part of this team, you’ll work in various systems and with various technical and commercial teams to help our customers find the best product solution to their needs in the quickest possible way. Our Service Request Coordinators can learn about products and solutions of this amazing and essential industry daily, helping our customers to Be Connected. You’ll acquire soft and hard skills which would ensure your further career progression within BT. We will count on you to work according to firm processes, as well as using your individual approach and communication skills in your daily work.

Skills of our successful candidates:

• Customer focus – ability to communicate with customers as you wanted to be treated when using a service. Being professional in a simple, straightforward manner.
• Team work – working in collaboration with your direct and wider BT team, with a positive can-do attitude.
• Taking ownership – consider your requests as your own, be dedicated and take the extra mile.
• Problem-solving – help finding solutions to issues. If a failure happens, be dedicated to analysing and finding root- causes to learn from it and help others to learn from it.
• User level knowledge in Microsoft application is what we need. We use Teams, Excel, Outlook, Word mostly. We help upskilling you to more advanced level if your scope requires.
• Confident, fluent level of English. German is an advantage.
  

What we offer:

Compensation / Benefits

• Highly competitive cafeteria package
• Private health insurance
• Hybrid way of working
• Home Office Allowance
• Yearly Bonus, based on business and personal performance
• Competitive salary

Other benefits

• A newly built, modern office building when we are in the office with great location!
• Collaborative Leadership style within the organisation
• Vivid Community life: Hiking, football, floorball, yoga, basketball communities offer free of charge work- out and social activities
• Trainings, self-development. Access to Linkedin Learning
• Discounts to several spas and on purchasing items
• Team Building programs
• Learn to be an expert in the telco business, products, technologies
  

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.