24x7 IT Engineering Professional

Eligibility

You will need to be able to get SC clearance and N-PPV3 clearance. This means having UK citizenship and having lived and remained in the UK for the last 5 years.

The shift pattern for this role is DuPont. Please familiarise yourself with this pattern before making an application.

Why this job matters

Would you want to be part of a team that thrives on innovation and collaboration? The ideal candidate for this Cloud Infrastructure Engineer role will be an innovative and motivated professional. You will provide essential support and delivery of infrastructure and End User Computing within Business Managed Services (BMS).

We’re looking for someone who’s passionate, engaging, and driven, with a proven track record of success. You are an individual that should excel in collaborating with teams of highly skilled technical experts, bringing both expertise and a collaborative spirit to the team.

What you’ll be doing

• Provide 24x7 2nd line support, ensuring timely resolution of incidents and issues.
• Take ownership of your performance, including mandatory training and compliance.
• Excel under pressure, delivering high-quality results even in challenging situations.
• Plan and execute complex changes to ensure sustained service across various products and solutions.
• Share technical knowledge across BMS through continuous improvement processes and coaching.
• Stay updated on changes to existing, emerging, and new technologies to meet business and customer objectives.

Skills we would like to see from you

• Excellent 2nd line IT/technical support experience
• General experience of supporting a broad range of applications including Windows Server, Active Directory, O365, Cloud, Citrix, Azure, AWS, VMWare & Nutanix
• Must be able to obtain SC & NPPV security clearances
• Understanding of the workings of a Service Desk and ITIL aligned processes
• Effective listening skills and excellent attention to detail

Benefits

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages and access to 100’s of retail discounts including the BT shop

Flexible Working – BT have moved to a hybrid working – you can work from home 2 days per week. This means you’ll be at your contractual location 3 days a week.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.