24x7 IT Engineering Professional

Job Description

Why this job matters

Would you want to be part of a team that thrives on innovation and collaboration? The ideal candidate for this Cloud Infrastructure Engineer role will be an innovative and motivated professional. You will provide essential support and delivery of infrastructure and End User Computing within Business Managed Services (BMS).

We’re looking for someone who’s passionate, engaging, and driven, with a proven track record of success. You are an individual that should excel in collaborating with teams of highly skilled technical experts, bringing both expertise and a collaborative spirit to the team.

What you’ll be doing

• Take ownership of personal development and strive to continually improve skills to enhance job performance.

• Plan complex changes and ensure successful delivery to maintain sustained service across various products and solutions.

• Share technical knowledge across BMS through Continuous Improvement processes and coaching.

• Stay updated on changes to existing, emerging, and new technologies to meet business and customer objectives.

• Manage workload and delivery to meet key performance indicators and implement solutions promptly to meet service level agreements

Skills we would like to see from you

• Solve problems and apply technical knowledge

• Participate in and contribute to continuous improvement and coaching

• Good interpersonal skills, polite telephone manner and work under pressure

• Understanding of the workings of a Service Desk and ITIL aligned processes

• Effective listening skills and excellent attention to detail

• Ability to work to deadlines and prioritise own workload

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.