Commercial Delivery Manager | First Choice

Job Description

It’s an exciting time for First Choice as the business looks ahead to a bright future with a bold new strategy. We are on the search for motivated, talented people with a curious outlook, energetic mind-set and can-do attitude to join us and help bring the brand to life for our colleagues, customers and collaborators.

As a Commercial Delivery Manager, you will lead the delivery of new commercial initiatives to support the evolution of the First Choice brand. You will work closely with various stakeholders, such as product owners, developers, designers, marketing, sales, and customers to define and design the solution and agree a testing and launch plan. Retrospectives of delivery and evaluating the performance against projected benefits will be key in continuous improvement for future deliveries. You will also ensure that the initiatives are aligned with the company’s strategic goals and vision, and that they deliver value to the customers and the business.

Closing Date 16/5/2024

ABOUT THE ROLE

• Lead the end-to-end process of introducing new commercial initiatives, collaborating with cross-functional teams to design solutions that meet stakeholder requirements and adhere to company best practices.
• Engage stakeholders during the solution definition and design phases, facilitating workshops and discussions to ensure solutions are user-centric and aligned with business goals.
• Develop and execute a comprehensive launch plan, coordinating with various teams to manage communications, training, and support activities for a successful rollout.
• Collaborate with testing teams to define User Acceptance Testing (UAT) scenarios, ensuring solutions meet quality standards and addressing any issues promptly.
• Manage stakeholder alignment and risk by creating and maintaining a critical path delivery plan, managing risks and dependencies, and ensuring timely delivery through effective stakeholder communication.
• Conduct post-launch retrospectives to capture feedback, lessons learned, and best practices, and implement these improvements for future initiatives.
• Evaluate the performance of initiatives post-launch, using data and analytics to measure outcomes and prepare detailed reports for senior management highlighting successes and areas for improvement.
• Maintain ongoing communication with all project stakeholders, ensuring continuous alignment and effective resolution of issues throughout the project lifecycle.

ABOUT YOU

• Excellent stakeholder management and communication skills, with the ability to influence, negotiate, and collaborate across all levels and functions.
• Strong analytical and problem-solving skills, with the ability to use data and metrics to drive decision making and measure outcomes.
• Experience in delivering business projects or initiatives end to end, from definition to go live
• Highly motivated, proactive, and adaptable, with the ability to work under pressure and deliver results in a fast-paced and dynamic environment.
• Passionate about innovation, customer experience, and business value.
• Familiarity with agile methodologies and delivery frameworks.

ABOUT OUR OFFER

• Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
• Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
• Discretionary Bonus Scheme
• Private Medical Insurance, single cover with option to add dependants
• Permanent Health Insurance
• Excellent rates with foreign exchange
• Pension scheme and life assurance

We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That’s why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI. Click here to find out more.​

We love to see your uniqueness shine through and inspire the future of travel.​ If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA

If you require any further information regarding this opportunity, please email careers@tui.co.uk

We really value your interest in TUI and will be back in touch with you shortly after the application closing date.