Senior Delivery Manager

Job Description

Working closely with our CRM Engineering team (MarTech), our Senior Delivery Manager will hold an integral role in the delivery of all of our customer focused projects. Utilising our innovative technology and platforms (GCP and Braze) you will work with team members & colleagues across the business, driving our forward our agile approach!

What your daily life will look like:

• Work collaboratively with CRM Solutions and CRM Strategy, Product and Tech, Data Engineering and Data Scientists to identify user cases and to clarify needs and requirements
• Drive prioritisation of multiple stakeholder requests
• Mentor team on delivering outcomes sustainably
• Lead Agile practice day to day, including ceremonies while focusing on continuously improving ways of working
• Build close working relationships with Braze Customer Success Managers, audit upcoming features to find candidates for implementation and ensure adoption is well understood
• Work with the team to define best practices around using Braze and related ecosystem ​
• Compile success stories and use these to influence technical and non-technical stakeholders to further adopt Braze
• Design and streamline processes, using colleague feedback to constantly improve them

What to expect from the interview process:

1. Screening call with Chess (Internal Recruiter), 30 mins

2. Phone interview with Johanna (Hiring Manager), 1 hour

3. Task based interview with Johanna & Team, 90 mins

What do we need from you?

• Confirmed success understanding user needs and coordinating business requirements gathering and analysis, planning, monitoring execution and tracking resolution of issues
• An understanding of MarTech, Data and Tech architecture across multiple systems and the application to Customer Journeys
• Proven success developing positive relationships with cross-functional stakeholders incl. Exec level, with an ability to clearly communicate sophisticated concepts to a technical and non-technical audience
• Proven success overcoming obstacles and delivering the critical path
• Experience leading on adoption of Agile standard processes, mentoring teams as required
• Proven success guiding programmes/initiatives from ambiguous problem space to resolution, identifying relevant participants and ensuring prioritisation and completion

We're an inclusive, anti-racist and equal opportunity employer that values diversity. This means we respect and embrace differences in gender identity, race, ethnic origin, sexual expression and orientation, religion and faith, age, marital status, disability, neurodiversity, social background, education and way of thinking. We’re a place where you can be you.

Our customers and users come from different backgrounds, as do our colleagues. We encourage applications from everyone, and particularly encourage women and Black, Asian and ethnic minority candidates to apply as we’re actively building representation that’s more closely reflective of the communities we serve. Our appointments are made on merit, following a robust and objective assessment process, and the candidate with the highest score is offered the role. If you’re passionate about our purpose of helping households save money and passionate about what you could accomplish here, we’d love to hear from you.

We understand that job description only say so much and you’re likely to have a lot of questions. If you’d like to know anything before applying such as more on the location, salary, our parental leave policy etc, please just let us know, and we’ll be happy to help. You can contact the recruiter for this role, Francesca at francesca.crossley@moneysupermarket.com