Mondelēz International • United Kingdom

Customer Collaboration Manager

Employment type:  Full time

2 days/week at home

A little flex time

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Job Description

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

The UK Customer Collaboration Manager role is critical to managing and ensuring the highest levels of service are delivered to our customers. Leading a customer team, in close alignment to the sales team, the structure enables the progression of an agenda focused on delivering operational excellence, optimizing joint costs and in developing improved processes and initiatives to enable business growth. The role is pivotal to our customer engagement, to understand and translate customer requirements through the building of trusted partnerships, and to work as a member of virtual teams within CS&L / MSC / MEU / Commercial functions to shape and deliver the agenda.

Role Scope

  • Creation of an agreed customer collaborative agenda with internal & external stakeholders to drive continuous improvement of the order to delivery process and deliver agreed KPIs, and a Joint Supply Plan measured through Customer Scorecards to support our Growth agenda.
  • Creation and evolution of a focused, motivated and high performing Customer Collaboration team. Working as part of the Customer Order to Cash Leadership Team to fully align and optimize ways of working as a virtual team.
  • Leading the service agenda and championing the voice of the customer, working across CS&L to maximise OTIF performance and working as part of the Sales virtual team to ensure a coherent and fully integrated customer agenda.
  • Strong stakeholder management and the building of a strong network of relationships is critical both internally and externally- Customer, CS&L, Commercial, MSC, MEU Customer Tower, MBS OTC, external bodies and within the wider business to ensure an efficient flow of information for customer-specific topics It is critical that the job holder is able develop strategy and to frame & communicate information effectively with stakeholders at senior levels.

How you will contribute

You will:

  • Lead a Customer Team of direct and indirect reports
    • Role modelling and developing a people strategy to optimize the team capabilities, providing a talent pool for development within the business and attract and retain talent from within and outside of OTC to build a high performing team.
    • Active participation in People Forums & Initiatives as part of the NE CS&L ELT.
  • Drive the operational engagement which includes leading the customer collaboration teams that focus on delivering 98.5% service to them through: -
    • Operational excellence and continuous improvement to identify and resolve processes or issues which impact service.
    • Promotional Forecasting through Implants and 30:60:90 planning processes
    • Seasonal intent Management
    • Leading the MBS back office Customer service teams to deliver CS order entry target of <0.05%
  • Build trusted partnerships with Commercial Customer Directors / Meals MD to support the delivery of our c$1.5B revenue
    • Leads an aligned agenda as the MSC business partner
  • Lead an agenda to deliver service and cost efficiencies to the business
    • Supports the delivery of the Customer Innovation agenda to deliver $500K - $1M per annum in productivity (each) for their customer portfolio.
    • Leads the customer performance of the Customer Trade Terms Governance, makes decisions based on analytical insights and utilizes, in line with the customer JSP to deliver improvements and efficiencies.

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

  • Extensive customer supply chain or commercial experience (preferably Sales)
  • Experience of leading people and building teams
  • Customer-facing experience (major retailers)
  • Excellent communication and influencing skills at senior levels (internal and external)
  • Strong Customer Relationship Management & stakeholder influencing skills
  • Analytical understanding of Service Drivers
  • Systems literate – SAP, Microsoft Office (PPT, Excel)
  • Fluent English (verbal and written)
  • Project Management

More about this role

Work schedule: 100%

The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland .

Business Unit Summary

At Mondelez Europe, we are proud, not only of the iconic brands we make, but also of the people who make them. Our delicious products are created in 52 plants across Europe by more than 28,000 passionate people. We are the top maker of chocolate and biscuits and a leading maker of gum and candy. We make sure our powerful global brands and local jewels like Cadbury, Milka and Alpen Gold chocolates, Oreo, belVita, LU and Tuc biscuits get safely into our customers hands—and mouths. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type


Customer Collaboration (CLD)

Customer Service & Logistics

Company benefits

Open to part-time employees
Open to job sharing
Open to compressed hours
Health insurance
Mental health platform access
Enhanced maternity leave
Enhanced paternity leave
Adoption leave
Shared parental leave
Tax-free childcare
Cycle to work scheme
On-site gym
Faith rooms
Pension match/increase
Salary sacrifice
Life assurance
Annual pay rises
Matched pension contribution
Annual bonus
Company car
Skilled worker visas
Volunteer days
Charity donation scheme
Lunch and learns
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can find the perfect balance of life and work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Employees feel that the diversity is good and there are continued efforts to improve it
Employees feel that the culture supports equity and inclusivity well
Employees enjoy the working environment
Employees feel quite excited about the company mission
Employees are very happy with their salaries and feel that it is well above the market average

Working at Mondelēz International

Company employees


Gender diversity (male:female)


Office locations

Uxbridge, Reading, Wokingham, Crediton, Bournville, Minworth, Sheffield, Chirk, Marlbrook

Hiring Countries



United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
Consumer Goods

Consumer Goods

Industry awards 2023

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