People Operations Manager

Job Description

What is Flash Pack?

When was the last time you made a new friend? Friendship profoundly improves our emotional wellbeing, sense of belonging, purpose and happiness. Everyone wants more human connection but making new friends is really hard. That’s why we exist, with a mission to create one million meaningful friendships across the globe, using the power of travel and technology as a platform for connection.

We are Flash Pack – curated group adventures for solo travellers.

International demand for solo travel is starting to boom once again – and Flash Pack is here to lead the charge of a growing global movement. To fulfil this mission, we’re expanding our team with some of the best talent around.

A remote-first, well-capitalised start-up, we are backed by founders, investors and entrepreneurs who have built multi-billion dollar companies. We are looking for innovative thinkers and doers to join our team on a mission to tackle the loneliness epidemic and help everyone connect with new friends.

The Role:

We are looking for an experienced People Operations Manager to join our evolving People team.

Reporting into the People Director, this role will be responsible for all things People Operations. You’ll play a critical role in enabling our people to thrive and setting them up for success whilst enabling high levels of operational efficiency across the people function and the employee lifecycle.

You’ll be conceptualising, building and implementing people operation initiatives, with a key focus on our systems, infrastructure, processes and compliance, whilst supporting our managers and people to embed these initiatives.

In line with our salary framework, the salary for this role is between £55,700 - £65,600.

Where you will spend your time:

• Conceptualising, building and implementing scalable and efficient people operations workflows, systems, integrations and infrastructure across the end-to-end employee lifecycle
  

• Developing progressive people policies (handbooks, contracts, documentation) that provides up to date knowledge for our teams aligned to our culture

• Overseeing all people compliance, ensuring we are compliant with local and international employment laws and regulations whilst managing the relationships with our Employer of Records (EOR), suppliers and third parties
  

• Serving as a trusted advisor to our managers and employees providing support, training and guidance on our people processes, system utilisation, best practice and embedding new people operation initiatives

• Overseeing all employee benefits programmes to ensure the successful administration of our global schemes, whilst analysing trends in the market to make sure we remain equitable and competitive
  

• Owning and developing our performance management framework and compensation and leveling framework to ensure it’s fit for purpose as the business grows
  

• Building and embedding a people analytics programme to drive forward data led decision making, ensuring multiple stakeholders have valuable and accurate data to drive their decisions

• Collaborating with the People team to provide support and delivery on wider people initiatives across the lifecycle such as talent acquisition, onboarding, performance management and learning & development

We'd love to see from you:

• You have demonstrable experience as a People Operations Manager and are super passionate about systems, process improvement and data management and want to spend your time conceptualising and building to ensure operational efficiency

• You’re comfortable operating at an operational level building and implementing, but can zoom out and connect the people ops roadmap to the wider people strategy
  

• You’ve got demonstrable experience in a high growth startup that has scaled (ideally from Series A to Series B)
  

• You’ve got in depth knowledge of employment laws and regulations, especially in multiple jurisdictions
  

• You’ve got experience conducting investigations and resolving employee relations and compliance matters
  

• You’ve got experience drafting global HR / People policies and documents, ensuring they are compliant with laws and regulations whilst maintaining our culture and values at the heart of them
  

• You’ve got strong project management and can effectively and comfortably manage a number of project and priorities at any given time
  

• You’re happy to get involved in wider people initiatives - as a small team, this could look like supporting the Director of People with employee relations, employee engagement initiatives and manager support

We’re after the right person and if you don’t quite hit all the criteria, we’d still encourage you to apply. We’d love to chat and see if you could be a great fit for Flash Pack.

What’s in it for you?

• You’ll get 25 days Annual Leave plus an additional day off on your birthday

• A remote-first office. We don’t care where you work from as long as you hit your targets

• Opportunity to work from abroad

• The opportunity to travel and experience a Flash Pack trip

• A diverse and inclusive team

• In person socials every 6-8 weeks and Company wide events

• Stock options after your first year of employment

• Unlimited mental health and wellbeing support/therapy

• Generous matched Pension

Logistics:

Our interviews take place on Google Meet and usually consist of the following stages:

• Introductory chat with our talent team to see if there is a match (30 mins)

• An interview with the hiring manager to hear more about your background and experience and to give you a deep dive into the role (45 mins)

• A culture and ways of working interview to see your ways of working are a match with ours (30 mins)

• A case study and presentation with the hiring manager and a key stakeholder to see how you’d solve a problem (60 mins)

• Meet with one of our founders for any final questions you or we have (30 mins)

Diversity & Inclusion

We’re led by a BAME, female CEO and building a diverse and inclusive team is incredibly important to us which is why we are building diversity and inclusion into the company hiring, performance and progression framework.

We see our diversity as a key competitive advantage which is why we are committed to hiring top talent regardless of race, religion, colour, national origin, sex, sexual orientation, gender identity, age or status as an individual with a disability.

If you have an additional accessibility or other requirement we haven’t considered, we will do our best to adapt and make sure your needs are met.

If you would like to talk to us about these efforts, or have suggestions for how we can do better, we would love to hear from you.

Once you apply, you will be sent a short Equality, Diversity & Inclusion survey, it would help us immensely if you can complete it.

Flash Pack GDPR Compliance: Please take two minutes to read our Flash Pack Privacy Notice for Recruitment and learn how we will process your data.