Flash Pack • London, United Kingdom

People Operations Manager

Remote-first – with Co Working Space

Core hours 11–3

Dog friendly

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Job Description

What is Flash Pack?

When was the last time you made a new friend? Friendship profoundly improves our emotional wellbeing, sense of belonging, purpose and happiness. Everyone wants more human connection but making new friends is really hard. That’s why we exist, with a mission to create one million meaningful friendships across the globe, using the power of travel and technology as a platform for connection.

We are Flash Pack – curated group adventures for solo travellers.

International demand for solo travel is starting to boom once again – and Flash Pack is here to lead the charge of a growing global movement. To fulfil this mission, we’re expanding our team with some of the best talent around.

A remote-first, well-capitalised start-up, we are backed by founders, investors and entrepreneurs who have built multi-billion dollar companies. We are looking for innovative thinkers and doers to join our team on a mission to tackle the loneliness epidemic and help everyone connect with new friends.

The Role:

Flash Pack is on a mission to create one of the best global, remote companies -where members feel deeply connected to each other and their work. Creating a level playing field for everyone to thrive is at the top of our agenda. The travel industry lacks woefully behind other industries in terms of diversity and equality. The foundations we have put in place including our trailblazing transparent pay policy has put us ahead of companies 4x bigger than us.

Reporting into the Director of People, we're looking for a dynamic and experienced People Operations Manager to join the People team. The ideal candidate will be passionate about building the people operations infrastructure to ensure operational efficiency as we scale our team. You will conceptualise, create and implement the employee lifecycle systems infrastructure, workflows, policies, compliance and functional rollouts of the people programme. You will embed a people analytics programme to ensure that we have the right data and insights to inform date led decision making.

You will be instrumental in fostering a positive inclusive work environment, developing talent, and implementing strategies to support the company's growth objectives as we scale. The People Ops Manager will play a critical role in shaping our culture, managing employee relations, driving initiatives to enhance employee engagement and retention, overseeing our global workforce and Employer of Record (EOR) relationships, ensuring HR policies and practices align with our company values, and resolving compliance matters.

Results you’ll influence:

Being instrumental in supporting the Director of People and Leadership team on the mission to scale and enhance our culture as we grow.

Ensuring that our ways of working align with our values and fundamental principles of creating a blameless culture whilst seeking fairness and inclusivity in every aspect of our business.

Enabling team leaders with the right training, coaching and guidance to be the best leaders they can be.

Embedding best practices, processes, tooling, techniques and success measures to continuously improve operational efficiency.

You’ll translate Flash Pack’s strong value-based culture to our people's experience and ways of working.

1. Talent Acquisition to Offboarding:

  • Develop and optimise end-to-end talent acquisition processes, from sourcing and screening to interviewing and onboarding, ensuring efficiency and scalability.

  • Design and execute streamlined onboarding programs to facilitate seamless integration of new hires.

  • Oversee offboarding procedures to ensure a smooth transition for departing employees.

2. Trusted Advisor to Employees and Managers:

  • Serve as a trusted resource for employees and managers, providing guidance on HR policies, procedures, and conflict resolution.

  • Conduct training sessions to educate employees and managers on HR best practices and compliance requirements.

3. Performance Management:

  • Embed performance management tools and processes, to facilitate goal setting, feedback mechanisms, and performance evaluations.

  • Provide guidance and support to managers in conducting effective performance reviews and addressing performance-related issues.

4. Employee Development and Career Advancement:

  • Identify opportunities for employee development and career advancement, and facilitate training and mentorship programs.

  • Collaborate with managers to create individualised development plans for employees.

5. Employee Benefits and Compensation:

  • Manage employee benefits programs, including health insurance, retirement plans, and other perks, ensuring competitive offerings.

  • Conduct benchmarking and analysis to ensure equitable compensation practices.

6. Employee Engagement and Retention:

  • Develop initiatives to enhance employee engagement and retention, such as recognition programs and voice of the employee surveys.

  • Monitor employee feedback and metrics to identify trends and areas for improvement.

7. Compliance and Global Workforce Management:

  • Oversee compliance with local employment laws and regulations in all jurisdictions where the company operates.

  • Manage relationships with Employer of Record (EOR) partners to ensure compliance for international employees.

  • Provide guidance on international employment matters, including immigration, tax, and benefits.

  • Draft and review global HR policies, procedures, and company handbooks to ensure alignment with company values and legal requirements.

8. Build for Efficiency and Scale:

  • Build scalable and efficient People Operations workflows, systems integrations and a strong operational infrastructure.

You’ll do this in line with our company values.

This is a Remote Flexible role meaning that while it is contracted to the London office there is flexibility to work from home the majority of the time.

This role will be a great fit if:

We’re after the right person. If you don’t quite hit all the criteria, you should still apply based on hitting the majority. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt.

So, if this role excites you, don't let our role description hold you back, get applying!

Core competencies:

  • Strong Communication Skills: Ability to communicate effectively with employees at all levels of the organisation, including active listening, conflict resolution, and delivering constructive feedback.

  • Strategic Thinking: Capacity to align HR initiatives with business objectives and anticipate future talent needs to support organisational growth - continuously optimising for efficiency to facilitate high performance with reduced friction.

  • Problem-Solving Ability: Skill in identifying issues, analyzing root causes, and developing practical solutions to address challenges in a fast-paced startup environment.

  • Emotional Intelligence: Empathy, self-awareness, and the ability to build trusting relationships with leadership, team leaders and employees, promoting a culture of respect and inclusivity.

  • Adaptability: Flexibility to navigate ambiguity and rapidly changing priorities, with a willingness to embrace innovation and experimentation in HR practices.

  • Attention to Detail:Thoroughness in managing HR processes and data, ensuring accuracy and compliance with relevant regulations and policies.

  • Collaboration: Ability to work collaboratively with cross-functional teams and build consensus around HR initiatives, leveraging diverse perspectives to drive positive outcomes.

Sound good? Then join our mission to create one million friendships through group adventure – and a friendly and energetic global team on the cusp of worldwide expansion.

This role will be a good fit if:

  • You have experience in HR, with experience in a managerial or leadership role.

  • You have demonstrated experience in a high-growth startup environment that has scaled from Series A-B.

  • You have proficiency in HRIS systems, people analytics, project management software, and Google Workspace.

  • You have in-depth knowledge of employment laws and regulations, especially in multiple jurisdictions.

  • You have experience drafting and reviewing global HR policies and company handbooks.

  • You have experience conducting investigations and resolving compliance matters.

  • You have strong project management skills and the ability to manage multiple priorities simultaneously.

What else?

Hours: This role is Monday to Friday but you will be liaising with US or UK office regularly so you should be happy working odd hours when necessary.

Salary: The base salary range for this role is between £55,700 - 65,600 depending on experience. We also offer stock options after your first year with the company.

Location: You will be based in London, but the role can mostly be done remotely.

Our culture: We revolve around high performance, high conviction and humility. We value teamwork over grandiosity, great questions over corporate euphemisms and autonomy over conformity. We care deeply about surrounding ourselves with ambitious, exceptional but humble people and believe that our culture is our greatest advantage against our competitors as well as thriving as the industry changes.

What’s in it for you?

  • You’ll get 25 days Annual Leave plus an additional day off on your birthday

  • A remote-first office. We don’t care where you work from as long as you hit your targets

  • Opportunity to work from abroad

  • The opportunity to travel and experience a Flash Pack trip

  • A diverse and inclusive team

  • In person socials every 6-8 weeks and Company wide events

  • Stock options after your first year of employment

  • Unlimited mental health and wellbeing support/therapy

  • Generous matched Pension

Interview Process:

  • Stage 1 - CV Walkthrough & skills alignment with our Director of People (45 min)

  • Stage 2 - Culture & Values interview with our Director of People and People Ops Lead (45 min)

  • Stage 3 - Case study presentation with our Director of People and CFO (60 min)

  • Stage 4 - Meet a Founder (30 min)

Diversity & Inclusion

We’re led by a BAME, female CEO and building a diverse and inclusive team is incredibly important to us which is why we are building diversity and inclusion into the company hiring, performance and progression framework.

We see our diversity as a key competitive advantage which is why we are committed to hiring top talent regardless of race, religion, colour, national origin, sex, sexual orientation, gender identity, age or status as an individual with a disability.

If you have an additional accessibility or other requirement we haven’t considered, we will do our best to adapt and make sure your needs are met.

If you would like to talk to us about these efforts, or have suggestions for how we can do better, we would love to hear from you.

Once you apply, you will be sent a short Equality, Diversity & Inclusion survey, it would help us immensely if you can complete it.

Flash Pack GDPR Compliance: Please take two minutes to read our Flash Pack Privacy Notice for Recruitment and learn how we will process your data.

Company benefits

Enhanced maternity leave – 16 weeks full pay
Enhanced paternity leave – 4 weeks full pay
Work from anywhere scheme – work from abroad for 1 month of the year
Teambuilding days
Teambuilding holidays
Hofy home office set up
Trailblazer total pay transparency
Stock Options & 5% matched pension contribution
Employee Assistance Programme (Mental Health support)
Wellbeing support (personal, menopause)
26 Days + Bank Holidays - This may differ outside of the UK.
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are very happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that flexible working is part of the culture
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Employees feel that the diversity, and the efforts to improve and maintain it, are great
Employees feel like the company culture is brilliantly inclusive and equitable
Employees feel like it is a really great environment to work in
Employees feel very excited about and aligned with the company mission
Employees are very happy with their salaries and feel that it is well above the market average

Working at Flash Pack

Company employees


Gender diversity (male:female)


Office locations

UK (London) USA / AUS

Hiring Countries

United Kingdom
United States

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
2nd – Travel & Transport

2nd – Travel & Transport

Industry awards 2023
Most flexible companies

Most flexible companies

Flexa100 2023

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