Product Manager (Customer Data)

Job Description

What do we do?

Paddle offers SaaS companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better.

We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 3000 software sellers in 245 territories globally.

The role:

We are looking for an ambitious Product Manager to join a team leading the development of subscription billing and migration products within the Billing team, a key part of delivering our solutions to SaaS businesses.

Selling online as a software business is a complex process and many components need to work seamlessly to capture revenue and deliver this to sellers. Paddle manages subscription billing and payments so that we can take this burden from our customers. We handle millions of payments globally and provide functionality to manage product pricing, subscription upgrades, downgrades and add-ons, while also reducing churn and optimising acquisition. We do all this while ensuring we’re applying and remitting taxes accurately in all jurisdictions.

As a product manager in this team, you will be key to a successful product launch and continuously develop the product thereafter. You will be in charge of delivering an ambitious roadmap for your team and working continuously with internal and external stakeholders to ensure we’re building the right thing.

We are looking for an ambitious and autonomous PM with deep knowledge or experience with subscription billing and/or data migrations to:

• Help us with our strategic vision of becoming the growth platform for SaaS businesses.

• Work as part of a cross-functional team (with engineers and a product designer) to deliver on this vision.

We’re aiming to nurture a world-class product team that can help us build an industry-leading organisation. This is an opportunity for someone who wants to be part of something challenging and transformative, someone who will play a critical role in driving our success.

What you'll do:

• Product roadmap and strategy

  • Create and maintain a product roadmap that outlines key milestones and deliverables.

  • Use internal and external analysis to feed into the strategic direction of the product roadmap, always ensuring Product & Engineering is making the right impact.

  • Help guide effective discovery of new initiatives, run agile workshops and facilitate prioritisation conversations.

  • Define and prioritise product features and requirements based on customer needs, market trends, and business goals.

• Product development and management

  • Lead the end-to-end product development process, from ideation to launch.

  • Work with engineering and design; and develop appropriate planning, prioritisation, and delivery processes to enable the launch of new features and high quality products on time and within budget, delivering fast value to our software sellers.

  • Manage the product life cycle, including updates and enhancements, ensuring products remain competitive and meet customer needs.

• Market analysis and research

  • Conduct market research and competitive analysis to identify opportunities and threats.

  • Gather and analyse customer feedback to inform product decisions and improvements.

  • Monitor industry trends and emerging technologies to stay ahead of the competition.

• Stakeholder collaboration

  • Communicate product strategy and progress to stakeholders, including team members, and customers.

  • Build strong relationships with internal and external stakeholders to ensure alignment and support for product initiatives.

  • Present product updates and performance metrics to stakeholders regularly.

• Performance monitoring and optimization

  • Define and track key performance indicators (KPIs) to measure product success.

  • Analyse the performance of our product using data, and use those insights to drive continuous improvement and determine the product roadmap. Based on product performance, determine when actions are needed to upgrade, improve, revise or reposition products.

  • Implement A/B testing and other optimization techniques to enhance product features and ensure our product offers the best user experience and meets customer needs.

• Go-to-market execution

  • Develop and execute go-to-market plans for product launches and updates.

  • Collaborate with marketing, sales, and customer support teams to ensure successful product launches and adoption.

  • Create marketing collateral, sales training materials, and other support documentation.

  • Train sales and support teams on product features and benefits.

We'd love to hear from you if:

• You're excited by, and have specific experience in, building products that power billing platforms or have managed integrations and data migrations.

• You’re a Product Manager who enjoys working in cross-functional teams alongside engineers, product designers, and other functions to deliver value to users through frequent product launches.

• You have worked in a B2B SaaS environment and have created engaging and thoughtful customer experiences across the entire product lifecycle.

• You’re comfortable getting into the details of technical concepts and can work closely with engineers to find the best solution to a problem.

• You spend time speaking to your customers and finding various ways to gather customer insights to build a world-class product.

• You understand that measuring success through metrics is an important part of Product and you can draw insights from data to make sure we build the right products.

• You love solving problems in innovative and creative ways.

Everyone is welcome at Paddle

At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer, we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group.

Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together.

Why you’ll love working at Paddle

We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture.

We live and breathe our values, which are:

Exceptional Together

Execute with impact

Better than Yesterday

We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and well-being initiatives.

We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and enhanced parental leave. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.