Product Manager - Partner Experience (Post Sale)

Job Description

Carwow is looking for a Product Manager to join our Product organisation in London to work on the Sell My Car product in our partner experience team.

THE CARWOW GROUP

Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That’s why we are building the go-to destination for car-changing. Designed to reach drivers everywhere with our trail-blazing portfolio of personality rich automotive brands; Carwow, Auto Express, evo, Driving Electric and Car Buyer.

What started as a simple reviews site, is now one of the largest online car-changing destinations in Europe - over 10m customers have used Carwow to help them buy and sell cars since its inception. Last year we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service.

In 2024 we went big and acquired Autovia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines and have an annual web content reach over 350million.

WHY JOIN US?

We are winners of the prestigious Culture 100 award that recognises the most loved and happiest tech companies to work for! We have just raised $52m in funding led by global venture capital firm Bessemer Venture Partners (an early backer of LinkedIn and Shopify) to accelerate our growth plans!

As pioneers, we’re always driving for new territory and positive change, so our work as a group is never done. Where others see difficulty, it’s our responsibility to see possibility – building new experiences, launching new titles and listening to drivers.

Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do!).

Our team of 500 employees across the UK, Germany, Spain and Portugal are revolutionising car-changing and we are fast expanding our mission across every single brand and country we operate in, so jump in!

THE ROLE

Our product function comprises nine squads, with five currently dedicated to Sell My Car. Following our recent fundraising announcement we’re growing! The automotive industry is continuing to be disrupted with many new manufacturers entering the market and more and more buyers turning to Carwow to source forecourt stock. You’ll be guaranteed to be front and centre of this change in helping with Carwow’s most ambitious phase of growth yet.

Under the leadership of our Product Director, the Sell My Car team is revolutionising car selling and buying with a focus on three main areas:

• Seller Experience: We're transforming the car listing and selling process into a seamless journey, empowering sellers to sell their cars exactly how and when they want, with maximum ease.
• Partner Experience: Making sure our partners are consistently engaging with Carwow so that they can discover and buy cars that are relevant to them and quickly get the stock sold once acquired.
• Internal Teams: Providing our teams with cutting-edge tools (such as AI tools and Machine Learning models) and platforms to achieve exceptional growth in our marketplace.

You can find out more about our product organisation on the Carwow Medium blog.

As a Product Manager working in the B2B area of Sell My Car, you’ll join one of our existing product teams (which has a Tech Lead, Designer, and four Engineers) focused on delivering a game-changing experience for partners that have won stock on our platform and want it on their forecourt as quick as possible. This won’t be just optimising an existing product though, we’re after a trailblazer, eager to tackle the challenges our partners face when buying stock online. A key part of this role is understanding how our partners work and then figuring out how our technology creds can help partners achieve their goals.

Our partners are diverse, so you’ll be working with some of the largest UK PLCs and independent businesses as well as with our existing and potentially new third-party vendors to deliver market-leading solutions.

KEY RESPONSIBILITIES

• Leadership and Management: Lead the Partner Experience team and define the product direction
• Enhancing Partner Experience: Understanding and empathising with partner needs and delivering solutions that exceed their expectations
• Taking Stakeholders on the Journey: Confidently discuss and influence stakeholders to ensure alignment and buy-in for key initiatives. Address high priority opportunities and challenges our partners face
• Using Data Wisely: Analyse data to inform decisions from quantitative and qualitative inputs
• Product Discovery and User Requirement Setting: Collaborate with the business and partners through hands-on product discovery, user interviews, and data interpretation to take insights to production ensuring actions align with business initiatives
  

WHAT YOU'LL NEED

Please note: We know that no candidate will be the perfect match for all we've listed in this posting, so we’d encourage you to apply if you feel you're close to the brief but not an exact match. Ideally, you’ll have:

• Proven Record Working with Processes and Pipelines: Proven success in understanding business processes in detail and taking this into a product world, figuring out where the value is, what to deliver first and creating a product experience to assist in getting jobs done.
• Navigating Complex Requirements: Skilled in navigating complex, and sometimes ambiguous requirements in a high-pressure environment
• Willingness to Learn and Scale: Eagerness to learn and engage across the product function and the broader business as it scales
• Tackling Work as a Team: Openness to collaborate seamlessly and without ego with Tech Leads, Designers, Engineers, and the wider business
• Be Responsible and Trusted: Take responsibility for your work and commit to delivering high-quality results consistently

We also value the below skills and experience, but these are not strict requirements:

• Embedded Payments Expertise: An understanding or background working with a third-party payment provider in a product, the related payment regulations and operational success requirements.
• SaaS / B2B Experience: Experience in marketplaces with B2B knowledge or SaaS products. Along with any experience in scale-up businesses
• Product Launch Experience: Taken products or features to market and led the launch in collaboration with B2B Marketing
• Product Management Experience: Ideally, a mid-level experience PM with around >1.5 years of prior Product Management experience
  

INTERVIEW PROCESS

Step 1: Talent Screen

Step 2: Hiring Manager interview

Step 3: Peer/Stakeholder interview

Step 4: Case Study

WHAT’S IN IT FOR YOU

• Hybrid working
• Competitive salary to fund that dream holiday to Bali
• Matched pension contributions for a peaceful retirement
• Share options - when we thrive, so do you!
• Vitality Private Healthcare, for peace of mind, plus eyecare vouchers
• Life Assurance for (even more) peace of mind
• Monthly coaching sessions with Spill - our mental wellbeing partner
• Enhanced holiday package, plus Bank Holidays
• 28 days annual leave
• 1 day for your wedding
• 1 day off when you move house - because moving is hard enough without work!
• For your third year anniversary, get 30 days of annual leave per year
• For your tenth year anniversary, get 35 days of annual leave per year
• Option to buy 3 extra days of holiday per year
• Work from abroad for a month
• Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
• Bubble childcare support and discounted nanny fees for little ones
• The latest tech (Macbook or Surface) to power your gif-sending talents
• Up to £500/€550 home office allowance for that massage chair you’ve been talking about
• Generous learning and development budget to help you master your craft
• Regular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us for
• Refer a friend, get paid. Repeat for infinite money

Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting