Global Mobility Director

Job Description

Job Description:

This role leads the service delivery team responsible for management of the mobility operations and delivering a high-quality cross border move stakeholder experience. The role is accountable for policy governance, compliance (such as tax and immigration), optimising processes, and leveraging specialist technology systems whilst ensuring talent principles remain central to the focus of the programme. The role will drive standardization, harmonization, and automation through partnership with key stakeholders at all levels and external service providers.

What are we looking for?

Leadership Skills:

• Strong people leader, skilled in engaging associates and developing talent.
• Aptitude to navigate complex challenges often standing alone and using collaborative style and business acumen to develop a solution.
• Success in bringing innovation to area of mobility such as processes, concepts or practical solutions.
• Proven track record of delivering high-value, solution orientated mobility programmes.
• Ability to harmonise and simplify processes.
• Strong communicator at all levels within organisation with particular ability to influence senior management.
• Plan, manage and report costs of programme delivery.
• Experienced in change management leadership.
• Proven ability to learn and grasp concepts quickly.
• Strong interpersonal and customer service skills, able to reduce complex subjects to simple, understandable terms
• Functional Expertise:
• Excellent understanding of risks and complexity associated with cross border moves, eg immigration, tax etc.
• Subject matter expert in global mobility, solid knowledge of assignment management processes and procedures within a multinational company that employs a sizeable, widely dispersed expatriate population.

What will be your key responsibilities?

• Lead service delivery function owing talent mobility operations ensuring a high-quality mobility experience and efficient service
• Create clear mobility service delivery identity and communicate purpose and approach to P&O user community
• Drive proactive partnership with P&O at all levels, emphasizing understanding business user talent agenda’s and linking effective cross border move approaches in support
• Provide continual sustain and renew understanding of how to best utilise mobility support
• Provide data insights and analytics upon request summarising themes of segment use of mobility program and discuss strategic improvements to use of investments to support talent objectives
• Identify best use of technology and other innovative tools and solutions to continually evolve and improve cross border move stakeholder experience
• Cultivate a culture of continuous development within the Service Delivery Team
• Champion collaborative approach to process design, balancing global efficiency, compliance, and governance.
• Oversee policy compliance while sensitively managing exceptions to policy with senior P&O stakeholders
• Manage relationship with service providers, ensuring SLAs and service levels are met driving continuous improvement
• Engage Service Delivery Team in proactive partnering with service providers responsible for the move experience of our mobile associate, whilst focusing Service Delivery Team on move mechanics and regulatory compliance
• Drive global standardisation of operations and process across the three regions reflecting a ‘one Mars mobility’ experience
• Proactively seek out and implement process and program improvements
• Ensure swift resolution of any issues, with clear process and documentation
• In partnership with the Talent Mobility Rewards COE, and other functional teams, leverage data to inform our decision making and develop strategic insights for the segments.

What can you expect from Mars?

• Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.