Senior Account Manager

Job Description

Our mission is to make meaningful learning a part of your everyday 🧠. The shelf life of our skills is now less than 5 years. So, if you stopped learning today, your skills would soon be irrelevant. Think that’s a big problem? You’d be right.

Enter HowNow. Founded in 2019, our Learning and Skills Platform is disrupting the way people learn and upskill through technology. Whether it's finding a quick answer, learning skills or tapping into shared knowledge, we make it easy for people to learn what they need, when they need it.

Already used by fast-growing scale-ups and global enterprises, such as Trainline, Depop and Sanofi, we’re pushing the boundaries of how people learn.

Hey, I'm Chris 👋🏽 the Head of Sales at HowNow. We're looking for a commercially minded, self-motivated, creative individual that is brimming with ideas! As our sole Senior AM, you'll bring new ways to drive revenue with our incredible customer base (read more about them here), as we strive to demonstrate more value from our Skills and Learning platform.

We've just launched a range of market-leading AI features, such as our AI Skills-Mapping and AI Pathways which feature in our new Pro+ package, so as-well as managing renewals and expanding revenue through new licenses, there's the opportunity to up-sell through HowNow+ and amazing new features. As an Account Manager, it's a really exciting time to join. Have a watch of the video below to get a flavour.

Day-to-day tasks will include 📩

• You’ll establish a scalable, predictable and transparent approach to manage and forecast customer growth

• You’ll take responsibility for the day-to-day management of all commercial relationships with customers, ensuring all renewals, expansions and contract negotiations are dealt with efficiently & effectively.

• You’ll demonstrate,, pitch and closing new sales opportunities with the existing customer base, managing a transparent and efficient sales process, fully managed and tracked within our CRM (HubSpot)

• You’ll partner with our Customer Success team, to provide a world class customer experience

• You’ll create a clear business plan for every customer, showing a real appreciation and understanding of each organisation, their challenges, opportunities and how HowNow can support theme during 2023 and beyond.

• Deliver an excellent story, inspiring our customers through your natural ability to help them connect and envisage how we will have a positive impact on their personal goals & objectives.

• You’ll collaborate with customer & product marketing on campaigns, nurturing strategies and resources that inspire customers to want to learn more…

• You’ll network and build influence on Social Networks and Forums

• You’ll be focused on understanding the customer’s needs and pain points.

The key things that we will be looking for in applicants 🔑

• You have a proven history of delivering results for a SaaS organisation in an AM role selling HR/L&DTech.

• You have the credibility to lead a department as an individual contributor, owning and implementing new AM processes.

• You've had experience with mid-market/Enterprise deals before

• You find the feeling of delivering a successful pitch addictive. Whilst this is an Account Management role, you still love the thrill of the sale, and closing new business

• You learn fast - about the product, prospects, frequent objections, your strengths, your weaknesses.

• You can tell incredible stories and inspire others to take action.

• You take responsibility for your results and look for ways to improve them.

• You love data and its ability to help you to prioritize, plan and learn.

• You're organized, proficient in using a CRM (HubSpot), methodical and have a knack for creating compelling business cases for customers.

What you’ll get:

💰 Our salaries are calculated using a SaaS benchmarking tool called (Figures). Happy to disclose upon application. You’ll also receive a 10% performance based bonus on top.

🏡 A flexible approach to hybrid working (3x a week in the office) and flexible working hours

💆 Wind-down Fridays. No meetings from 3pm-7pm on Fridays, for you to wind down for the weekend. Our HowNow’ers use this time to exercise, study, or spend some time with their family and friends, which you can read about here

👼🏼 Enhanced maternity and paternity policies which you can read about here

🌴 25 days holiday, plus bank holidays and your birthday day off

📚 An annual £500 learning and development budget

🐶 Dog friendly offices - we love our pets! 🐾

🤩 Monthly socials, which have included mini-golf, Hijingo, shuffleboarding, 5-a-side football and Badminton

💡 Access to the very best learning platform out there (HowNow+) to keep you at the top of your game

What's next?

Once you've applied, we'll get back in touch with you. This is usually within the next 3 working days. Sometimes it can take slightly longer, but we will get back to you as soon as we can, irregardless of what the outcome of your application is.

1. You'll be invited to a 45-minute video call with Dom, our Senior Talent Partner.

2. You’ll then meet Chris, our Head of Sales for 45mins to get to know each other better.

3. An hour interview with Chris (Head of Sales), Sam (Head of Customer Experience) and Nelson (CEO and Co-Founder) to deliver a task back to them.

4. A meet with our CEO and Co-Founder, Kuvera for 45mins.