top 3 scores:
88%

Culture

79%

Location flexibility

78%

Mission

Job Description

📍 Location - hybrid role, based 2 days a week at our office in East London (right by Aldgate East), the other 3 days from home or office, it’s up to you!

✨ This role would ideally suit someone with solid account management experience in a SaaS/ Proptech/ Property environment.

Our mission:

  • Two in five people in the UK rent their homes. Goodlord's mission? To provide them with the best renting experience in the world 🌎
  • We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution 🏠
  • Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350 Goodlordians supporting the mission! đź’š

The Opportunity:

  • Managing your own customer portfolio, focusing on identifying commercial opportunities for growth to deliver revenue into the business
  • Supporting our customers in maximising their benefit from the products and services they choose to use with us
  • Develop quality relationships with decision makers, key influencers and users within our agent’s offices and branches
  • Upselling additional product features and longer contracts to existing clients

What we need from you:

  • You have previous experience working in an account management or a customer success role
  • You can demonstrate your commercial experience and your ability to provide a consultative approach to customer relationships, upsell and feature adoption
  • You can provide clear examples in your existing role where you have consistently have a proven track record of delivery of customer objectives, and growth of those customers as a result
  • You are comfortable with working within in a performance-driven and targeted environment

What's in it for you:

  • 🚀 Grow with Goodlord: your development is important to us. Have a goal in mind? Share it with us and you can use your ÂŁ1000 annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally at Goodlord too!
  • đź’• Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health
  • 🌴 25 days holiday (plus UK bank holidays) - 3 days to be taken between Christmas and New year - with the opportunity to earn up to 30 days based on meeting revenue targets
  • 🤗 Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals

What’s next?

If you’re ready to help us provide the best renting experience in the world, then click apply (2-3 minutes)!

*A full job spec is available on request

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Goodlord wants applicants from all backgrounds and walks of life, we are an equal opportunity employer committed to creating an inclusive environment. In fact one of our core values is Bring our whole selves to work which is really important to us. If there is anything you need to participate fully in the interview process we'd like to hear about that too, please just include it in your application. Come and join us!

** Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer **

Regrettably we are not able to provide sponsorship for this role

No agencies please - we have tried and trusted partners we would turn to should we require support

Company benefits

Dog friendly office
Open to compressed hours
Mental health platform access
Cycle to work scheme
Lunch and learns
Enhanced maternity leave
Enhanced paternity leave
Personal development budgets
Financial coaching
25 (+1 for every year of service up to 32) days annual leave + bank holidays
Home office set up
Eye Care Support
Mental health first aiders
Fertility benefits
Work from anywhere scheme
Adoption leave
Pregnancy loss leave
Fertility treatment leave
Pregnancy support
Bike parking
Life insurance
Salary sacrifice
Referral bonus
Sabbaticals
Hackathons
Employee assistance programme
Book budget
Study suppot
Volunteer days
L&D budget
In house training

We asked employees of Goodlord what it's like to work there, and this is what they told us.

Location flexibility
79%
Employees are largely happy with their working location freedom
Hours flexibility
66%
Employees are largely happy with the flexibility in the hours they work
Benefits
55%
Employees are moderately happy with the benefits their company offers
Work-life balance
70%
Employees feel that they can switch off quite easily from work
Role modelling
72%
Employees feel that most people work flexibly
Autonomy
71%
Employees feel that they can mostly manage how they get their own work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
72%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
77%
Employees feel that the culture supports equity and inclusivity well
Culture
88%
Employees feel like it is a really great environment to work in
Mission
78%
Employees feel quite excited about the company mission
Salary
56%
Employees feel that their salary is fair and in line with the market average

Working at Goodlord

Company employees

330

Gender diversity (male:female)

50:50

Funding levels

ÂŁ27m

Currently Hiring Countries

United Kingdom

Office Locations

Awards & Achievements

SaaS & Software

SaaS & Software

Industry awards 2023
Saas & Dev Software

Saas & Dev Software

Industry awards 2022

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