Senior Project Manager

Job Description

Our mission is to make meaningful learning a part of your everyday 🧠. The shelf life of our skills is now less than 5 years. So, if you stopped learning today, your skills would soon be irrelevant. Think that’s a big problem? You’d be right.

Enter HowNow. Founded in 2019, our Learning and Skills Platform is disrupting the way people learn and upskill through technology. Whether it's finding a quick answer, learning skills or tapping into shared knowledge, we make it easy for people to learn what they need, when they need it.

Already used by fast-growing scale-ups and global enterprises, such as Trainline, Depop and Sanofi, we’re pushing the boundaries of how people learn.

Hi I'm Kuvera the COO at HowNow 👋🏾 I’m looking for an experienced Senior Project Manager to join us.

You'll be at the heart of our growth, building great partnerships, and making sure everything runs smoothly. If you're excited about leading strategy, managing projects, and really making a difference, this job is perfect for you.

You’ll find energy in taking an abstract brief or desired end state and working cross-functionally to identify how that can be achieved, who may need to be involved, and driving it to completion and measuring the impact.

Alongside the opportunities to develop and grow your career, we're a fun and friendly bunch. Have a watch of the video below to get an understanding of what it's like to work here.

Day-to-day tasks will include 📩

As our only Senior Project Manager in the business, you'll be responsible for driving processes alongside working on both internal and customer-based projects - one day you may be overseeing implementation of the HowNow platform for one of our Customers, and the next helping plan and execute our internal projects to accelerate strategic growth plans.

Internal Projects:

• Project Planning and Scheduling. Using ClickUp, our PM tool, you'll develop and maintain project plans, timelines and milestones, and allocate resources effectively, adjusting where required. You'll lead meetings to track progress, address any roadblocks, and maintain project documentation.
• Status Reporting. You'll prepare and deliver regular status reports to stakeholders, and monitor project metrics and KPI's to ensure alignment with business goals.
• Risk Management. You'll identify potential risks and develop mitigation strategies, and address any issues promptly to keep the project on track.

Customer-Facing Projects:

• Client Onboarding and Communication. You'll guide new clients through the onboarding process, serving as the main technical point of contact addressing any inquiries and providing updates to them.
• Requirement Gathering and Feedback Integration. You'll work with clients to understand their needs and translate them into project requirements. You'll collect and analyse customer feedback, to inform product improvements.

The key things that we will be looking for in applicants 🔑

• You have previous experience as a Project Manager in a SaaS organisation, including experience with customer implementations/onboarding
• You have a number of years experience working within project management, specifically managing senior stakeholders
• You have the basic technical understanding to complete implementations, such as integrations and APIs.
• You have the leadership and team coordinating skills to lead and motivate cross-functional teams
• You possess the communication and stakeholder management skills to be able to inspire and guide team members to achieve project goals, including conveying complex information to others.
• You're well organised and able to manage your time effectively, managing multiple tasks and projects simultaneously and able to prioritise well.
• You have excellent problem-solving and risk management skills, and are able to identify issues and develop effective solutions, addressing risks to keep projects on track

What you’ll get:

💰 Our salaries are calculated using a SaaS benchmarking tool called (Figures). Happy to disclose upon application. You’ll also receive a 10% performance based bonus on top.

🏡 Hybrid working (2x a week in our London office, Tuesday and Thursdays) and flexible working hours

🌍 Work From Anywhere, for up to two weeks per quarter, which you can read about here

💆 Wind-down Fridays. No meetings from 2pm onwards on Fridays, for you to wind down for the weekend. Our HowNow’ers use this time to exercise, study, or spend some time with their family and friends, which you can read about here

👼🏼 Enhanced maternity and paternity policies which you can read about here

🌴 25 days holiday, plus bank holidays and your birthday day off

💰 An enhanced employee pension scheme

👩🏾‍⚕️ Private health insurance through Vitality

📚 An annual £500 learning and development budget

🐶 Dog friendly offices - we love our pets! 🐾

🤩 Monthly socials, which have included mini-golf, Hijingo, shuffleboarding, 5-a-side football and Badminton

💡 Access to the very best learning platform out there (HowNow+) to keep you at the top of your game

🚲 Cycle to Work scheme

💰 Financial wellbeing support via Mintago

What's next? 🤔

Once you've applied, we'll get back in touch with you. This is usually within the next 3 working days. Sometimes it can take slightly longer, but we will get back to you as soon as we can, irregardless of what the outcome of your application is.

1. You'll be invited to a 30-minute video call with Dom, our Senior Talent Partner.
2. You'll be invited to a 45minute interview with Sam (Head of Customer Experience) and Kuvera (COO and Co-Founder)
3. You'll deliver a role specific task to Sam, Kuvera, and Nelson (CEO and Co-Founder)