Account Manager

Job Description

hedgehog lab is on a mission to be the most respected tech consultancy in the world. We are on a growth trajectory, and to deliver the ambitious product roadmaps of our clients, we need to deliver a world-class service.

We are looking for a strategic, driven Account Manager to help our clients solve some of their most complex and challenging business challenges, leveraging the talent of our UXR, UI/UX, engineering, cloud and data science specialists.

Why hedgehog lab?

• Ranked #1 globally for mobile app development onClutch
• Work with clients of all sizes, from startups to FTSE 100 companies across a range of sectors. If you want to build your portfolio, this is the place to do it. Check out some of our past client work here.
• Transparent and open company culture based on trust, where politics is shunned and everyone works as a team.
• Our People are our greatest asset, and we are so proud to have been certified as a Great Place to Work, as rated by 91% of our business.
• A fully Flexified Employer, certified by Flexa. We know a one size fits all approach doesn’t work for everyone, we work with our employees to establish a model that benefits both parties.

Role Description

• Be a trusted advisor to our clients, with an unwavering focus on driving value for the client business; advising, influencing and challenging client stakeholders to do the right thing for their business and their teams.
• Own the definition of “client success”, and ensure our work meets and exceeds the client’s expectations.
• Own client insight (CSAT / NPS) reporting and be the voice of the client within hedgehog lab, helping us constantly optimise the client experience.
• Own strategic account planning to identify mutually-beneficial opportunities for growth, and mitigate risks / threats to the relationship.
• Drive revenue across our key client account, and support business growth initiatives.
• Deliver timely, accurate financial forecasting and reporting.
• Oversee clear finance and commercial processes, working with clients and our Finance team to deliver clean books on the account.
• Empower our talented people to do the best work of their lives, creating an inspirational working environment where our people can develop and feel valued.

Salary range: £30k - £40k

About you

• A proven track record in defining and leading client relationships, projects and teams.
• Exceptional presentation skills, with experience of presenting and securing buy-in at the highest level.
• Demonstrated ability to work under pressure, meet deadlines and deliver results.
• You are able to ideate, problem solve and communicate how digital products will deliver success.
• Experience in demonstrating business case ROI.
• You believe in candid communication at all times, both internally and with clients.
• You are passionate about driving meaningful results for clients and the agency.
• Sales/commercial experience positioning technology services - account management, new business, hybrid.
• You believe that empowering those working with you is the best way for everyone to succeed; you look to trust, empower and coach to unleash potential.
• Experience with Hubspot and Kantata desirable.

Interview Process

Stage1️⃣ - Intro call with our Talent Acquisition Advisor (30 mins Google Meet)

Stage 2️⃣ - Informal chat with a member of the Client Engagement team (30 mins Google Meet)

Stage 3️⃣ - Interview with our Chief Customer Officer, Clare (60 mins Google Meet)

What We Offer

🏖️ 36 days paid holidays, including bank holidays.

🏡 Flexible working environment. We’re a remote-first company, as well as offering office environments for those who prefer a hybrid approach.

👶 Enhanced maternity policy. Our maternity policy offers enhanced maternity pay above the statutory amount (UK only).

🧠 A transparent and open company culture where politics are shunned and everyone works as a team.

📖 Annual learning & development budget plus 4 days L&D leave, which renews every year.

💙 Annual wellbeing budget plus 2 paid wellbeing days to use as you feel fit.

💌 Free therapy sessions with Spill. Mental health is paramount to us. Our partner, Spill, is a Slack-integrated therapy app available to all our staff at no extra cost.

💰 Bippit financial wellbeing service to give everyone a professionally-qualified financial expert to alleviate money stresses (UK only).

🏥 Bupa health plan. This cash plan covers UK employees claiming an amount of cash back for things like optical, dental and therapies.

🥳 Monthly payday socials and annual Summer and Christmas parties. We also like to celebrate important cultural milestones.

🚴‍♀️ Cycle-to-Work scheme (UK only).

💻 Company-supplied Apple Mac and iPhone.

👪 Family-friendly, backed by enhanced parental and adoption policies.

🌍 Inclusive environment. We never discriminate based on race, colour, religion, gender, gender identity, sexual orientation, nationality, genetics, disability or age. From menopausal support to neurodiversity adjustments, we’ll continue to foster an inclusive culture at the lab where everyone can let their authentic selves shine.

Diversity & Inclusion Statement

At hedgehog lab, our team is our greatest asset.

We believe that having diversity within our team is integral to doing our best work and creating the most innovative products for our customers. We will continue to foster an inclusive culture at the lab where everyone can be their authentic selves and thrive.

We encourage people from underrepresented backgrounds to apply to our roles and we don’t discriminate based on race, colour, religion, gender, gender identity, sexual orientation, nationality, genetics, disability or age.

If you require any adjustments to submit an application for a vacancy, or if you require any reasonable adjustment should you be invited to interview then please complete this form: Adjustments to the hiring process. Please note, you do not have to have a registered disability to request reasonable adjustments. If you have any questions please don't hesitate to ask: talent@hedgehoglab.com

We are a family friendly employer with a culture based on trust, autonomy and flexibility.

We are always learning and our policies and processes are ever evolving to make sure that they’re in line with this statement.