Account Manager (North)

Job Description

About You

The right candidate for this role will be self-motivated and outcome-focused. You will be passionate about helping clients to understand their business goals and form strategies to achieve them. You should be able to demonstrate: -

• A tenacious attitude for uncovering the underlying needs of the client’s business
• Clear communication skills and the ability to articulate basic and complex digital marketing principles
• A proven track record of building relationships and the ability to identify and maximise opportunities for account growth
• Initiative to identify challenges and use your available resources to achieve the best outcome for your clients and prospects
• The ability to work alone and as part of a team when required

Main Responsibilities 

The following is a list of the main tasks this job role will handle, but is by no means an exhaustive list and may be varied from time to time:-

• Actively increasing clients’ monthly/annual spend by identifying opportunities to sell additional services and products where appropriate
• Establishing an understanding of a client’s website and wider marketing objectives
• Building and maintaining a high level relationship with our clients based on the level of service they are contracted for.
• Handling the day-to-day management of client accounts, including:-
• Dealing with new enquiries by understanding their requirements and matching our portfolio of products and services to them

Having gender balance as a team is important. We work hard at balance in all its guises, but this one in particular.

Required Skills

Applicants must have the following experience:-

• At least three years’ experience of best practice in web marketing and strategy to include.
• Confidence in talking to clients in detail about digital products and services available to them.
• Excellent phone manner and be happy dealing with people on the phone and over Zoom or Teams
• Happy making outbound calls to clients who may be in need of some TLC, or conducting face to face meetings
• Good keyboard and IT skills
• Must be familiar with Microsoft Windows or Mac operating systems and MS Office/Email/Internet
• Excellent organisational, project and time-management skills
• Ability to multi-task and take ownership of your clients’ projects and requests.
• Self-motivation and a desire to learn.
• Clean driving license

Desirable Skills

Experience with/of the following is desirable:-

• An understanding of the legal market and services provided by lawyers/solicitors
• SugarCRM or another CRM system
• Own car (ideally) for client visits. Otherwise one can be hired.
• Previous account management experience.

We work hard to retain our staff and if we cannot, then you join a network of alumni of whom we are very proud.

At 5 years you get a one-off extra week off, at 10 years it's a one-off two weeks.

Salary & Benefits

• Dependent on experience but expected to be in the range of £30,000 - £35,000 + sales commission.
• 25 days holiday + Celebration Day + 8 bank holidays
• Contributory Pension (3% from Conscious, 5% from you)
• Healthcare insurance, life insurance and critical illness protection (all after probation has been passed)
• Flexible working (we believe work is a thing you do not a place you go and Conscious is an accredited flexible employer)
• 2 paid days charity work allowance per year
• Awesome staff area
• Free eye tests
• MVP recognition programme with rewards
• Long Service rewards and recognition
• A staff referral scheme giving you the opportunity to earn up to £400 for recommending a friend.
• CycleToWork and Techscheme schemes in place
• Dog friendly office

You will, of course, get a company MacBook & mobile phone and the related subscriptions & accounts in order to work in a hybrid way.

Interview Process

• [Initial Telephone call] – A chance to learn more about the job than the advert and job description tell you.
• [Meeting 1 - Zoom] - An initial introduction & conversation including questions about your background and experience. Plus you will get the chance to speak with at least one other member of the Account Management team
• [Meeting 2 – In person at our office in Bristol] - We will ask you to prepare a presentation and conduct a mock sales call with us – you will be provided with a brief beforehand. Your goal is to demonstrate how you'd work with real clients while using your selling skills. This will also demonstrate how you prepare for a call and what kind of research you do - all crucial skills for the job.  You will also meet with our Managing Director

Don’t meet every single requirement?

Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. This view aligns with two of our values which is to be empowering to members of our team and to collaborate with them to ensure they can excel in their role.

Location 

• You will be based from home (a decent office chair, second monitor, laptop stand etc will be provided)
• Monthly visits will be expected to our office at Royal London Buildings, 42-46 Baldwin Street, Bristol, BS1 1PN or another office in central Bristol should we ever move
• Your travel expenses for these trips will be covered and will be either 2 or 3 days per month including overnight stays
• You will be provided with a high-spec MacBook Air and, if required, a mobile phone or an eSIM for an existing phone
• Remember, “work is a thing you do, not a place you go”

Hours of Work

• Monday to Friday.
• 37.5 hours per week.
• 9.00am to 5.30pm (unless otherwise agreed).
• As part of the role, you will be expected to travel to clients’ offices occasionally; sometimes, this may involve out-of-hours travel.

Reports To

Dan Hodges – Head of Account Management