Centrica • United Kingdom

Employee Relations Manager

Employment type:  Full time


A little flex time

Job Description

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.

Your work here isn’t job – it’s a mission. We all play a vital role in energising a greener, fairer future.


With our Flexible First working arrangements we empower our colleagues to work in a way that best suits them – meaning location doesn’t need to be a barrier. You will be expected to travel to your local office once a week, but the role is primarily based from home.

Our Team and Environment

At Centrica we recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants.

We have tailored our well-being & benefits package around our employees as follows:

  • Competitive salary and bonus potential.
  • Employee Energy Allowance at 15% of the government price cap.
  • Pension scheme.
  • Company Funded Healthcare Plan.
  • 25 days holiday allowance, plus public holidays, and the option to buy up to 5 additional days.
  • Excellent range of flexible benefits, including technology vouchers, electric car lease scheme & travel insurance.

Employee Relations Manager


  • Manages Employee Relations cases, in line with ER policy.
  • Provides specialist and technical expertise through ER case management.
  • Provides ER input to key projects and business initiatives as required.
  • Escalates complex cases to Senior ER Managers or the Head of UK Employee Relations as appropriate.
  • Establishes strong working relationships with leaders at all levels of seniority across the business, providing valuable insight into ER matters in their business areas.
  • Monitors own performance against service standards.
  • Coaches Line Managers on management of ER issues, ensuring complete understanding and developing their knowledge, confidence and capability.
  • Works in collaboration with other support functions and external partners (e.g. Legal, Compliance, Health & Wellbeing) to ensure effective and timely delivery of ER services.
  • Proactively uses case management technology to record and maintain accurate records of all referred ER cases.
  • Identifies and updates knowledge management articles and content for access by ER colleagues, HR Community and Line Managers.
  • Ensures compliance with legal or regulatory changes.
  • Leads Early Conciliation cases by working with ACAS to reach satisfactory resolution and support legal partners and the business in preparing for Employment Tribunals.
  • Shares lessons learnt from all employment tribunals and complex ER cases with the team.
  • Works in collaboration with our recognised Trade Union colleagues.

Competencies and Qualifications

  • An established HR professional with a passion for ER and a strong background in the specialism.
  • Clear focus on customer service, ensuring we are delivering in line with business requirements and expectations.
  • Strong track record in helping leaders through performance management, driving cases to the best outcome.
  • Excellent stakeholder management with the ability to adapt to different styles and approaches, quickly building strong and effective working relationships, delivering service excellence.
  • Knowledge of relevant UK employment legislation and best practice, with an appetite for keeping abreast of change.
  • Proactively seeks to understand both external and internal ER trends and issues, to inform continuous improvement strategies.
  • Expertise providing ER support, coaching and case management to all levels in the organisation.
  • Experience working in a shared service organisation.
  • Can operate in, and lead activities in a project environment, working closely with colleagues across the HR function and wider business to deliver successful ER interventions in support of organisational change.
  • Works independently and demonstrates sound judgment with little day-to-day supervision.
  • Passion for continuous improvement, with experience of working on own initiative to implement change.
  • Experience of analysing information to resolve complex and challenging problems, applying logic and experience.
  • The ability to assess consequences and risks, making well balanced decisions.
  • Tenacious, and enjoys working in a fast paced, and sometimes ambiguous, environment.


  • Bachelor’s degree preferred in an HR-related field.

Work Experience

  • Experience providing ER support either as an HR generalist or ER specialist.
  • Experience partnering with all levels of an organization in the successful delivery of ER services.
  • Previous experience of working with Trade Unions is preferred.


  • CIPD qualification preferred.

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!

PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.

Company benefits

Adoption leave
Open to part-time employees
Enhanced sick days
Flexible working week
Enhanced sick pay
Gym membership
Health insurance
Mental health platform access
Compassionate leave
Dental coverage
Fertility treatment leave
Season ticket loan
Buy or sell annual leave
Optional unpaid leave
Shared parental leave
Enhanced maternity leave
Carer’s leave
Enhanced paternity leave
Pregnancy loss leave
Cycle to work scheme
Pension match/increase
Equity packages
Life insurance
Annual pay rises
Share options
Financial coaching
Employee discounts
Volunteer days
Company car
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are very happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that flexible working is part of the culture
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Employees feel that the diversity is good and there are continued efforts to improve it
Employees feel like the company culture is brilliantly inclusive and equitable
Employees feel like it is a really great environment to work in
Employees feel very excited about and aligned with the company mission
Employees feel that their salary is good and matches the value they bring

Working at Centrica

Company employees


Gender diversity (male:female)


Office locations

Windsor, London, Cardiff, Leicester, Glasgow, Edinburgh, Manchester, Dublin, Stockport, Staines, Hampton, Aberdeen, Barrow, Hull

Hiring Countries

United Kingdom

Awards & Achievements

2nd – Large companies

2nd – Large companies

Flexa100 2024
3rd – Consumer Goods

3rd – Consumer Goods

Industry awards 2023

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