Virgin Media O2 • Manchester

ER Case Partner

Employment type:  Full time

4 days/week at home

A little flex time

Job Description

The ER Case Partner is a subject matter expert with a sound understanding of current ER issues and employment legislation in order to support existing processes, policies and procedures. You will handle all people cases through to resolution, this will include reviewing grievances, mediation, supporting on employment tribunals.

A key part of the role will be providing advice to managers, coaching where required, attending meetings and updating notes. This will be a proactive role, reviewing data and identifying trends to put forward improvements in process and policies.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

  • Must have previously worked within a Case Management/ER environment, with demonstrable track record of supporting complex case activity
  • Previous experience of delivering an advisory HR service or ER Solutions in a fast paced, dynamic HR environment.
  • Sound knowledge of employment law principles and current trends / recent changes.
  • Experience of leading Employment Tribunals, including developing a strategy, preparing bundles, acting as a witness and negotiating settlements.
  • Sound understanding of People policies and procedures, best practice and current thinking regarding effective and commercially sound employment practises.
  • Available for a 6-month contract.

The other stuff we are looking for

We'd also love you to bring;

  • Strong communication and coaching skills with a proven track record of being able to influence and negotiate at all levels.
  • Judgement to determine the right outcome balancing commercial needs and values-based morals.
  • Experience of developing, implementing and refreshing HR policies and processes.

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

Once you've applied the next steps of the process, if successful, are likely to include a competency based interview.

If you’ve got any burning questions or require reasonable adjustments to support you through the recruitment process, please drop the recruiter a note.

Our mission is to become the most recommended brand, by our people and our customers. A massive part of that journey is about how we ensure that our forward-thinking people have a working environment in which they can truly belong and thrive. For us, it's absolutely critical that every single person can bring, and be, their whole selves at work, and we're working hard every day to achieve this.

#LI-SA1

Company benefits

Enhanced maternity leave – 26 weeks at full pay
Enhanced paternity leave – 14 weeks at full pay
Adoption leave – 26 weeks at full pay
Shared parental leave
25 days annual leave + bank holidays
Enhanced sick pay
Pregnancy loss leave
Teambuilding days
Open to part time work for some roles
Mental health platform access
Birthday off
Carer’s leave
Meditation space
Faith rooms
In office catering
Volunteer days
Employee discounts
Open to job sharing
Buy or sell annual leave
Cycle to work scheme
Life assurance
Financial coaching
Location
84%
Employees are very happy with their working location freedom
Hours
84%
Employees are very happy with the flexibility in the hours they work
Benefits
77%
Employees are largely happy with the benefits their company offers
Work-life balance
79%
Employees feel that they can switch off quite easily from work
Role modelling
78%
Employees feel that most people work flexibly
Autonomy
85%
Employees feel they have complete autonomy over getting their work done

Working at Virgin Media O2

Company employees

16,000

Gender diversity (male:female)

63:37

Office locations

Flexible; Primary Locations Hammersmith & Reading

Hiring Countries

United Kingdom

Awards & Achievements

3rd – Large companies

3rd – Large companies

Flexa100 2024
Consumer Goods

Consumer Goods

Industry awards 2023
2nd – Large companies

2nd – Large companies

Flexa100 2023

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