Delivery and Returns Administrator

Job Description

Company Description

We’re ASOS, the online retailer for fashion lovers all around the world.

We exist to give our customers the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you’re free to be your true self without judgement, and channel your creativity into a platform used by millions.

But how are we showing up? We’re proud members of Inclusive Companies, are Disability Confident Committed and have signed the Business in the Community Race at Work Charter and we placed 8th in the Inclusive Top 50 Companies Employer list.

Everyone needs some help showing up as their best self. Let our Talent team know if you need any adjustments throughout the process in whatever way works best for you.

Job Description

Role Overview

As part of our Supply Chain team, you’ll help keep deliveries and finances on track, working with internal teams and a range of ASOS' global carriers. This is an exciting and challenging role, you'll need to be highly organised, with an eye for numbers and confident with Excel. The main elements of the role will be financial data capturing, invoice processing, reporting, and working with our delivery partners to drive improving delivery solutions. You'll provide support with creating and maintaining trackers and files to ensure that costs are quickly recovered and the relevant teams have all the right information to make data-led decisions. This is a great opportunity to work with a range of cross-functional teams across ASOS, providing critical support and reporting that helps the team deliver for our customers.

You will...

• Record latest parcel delivery status and work with global carriers closely to investigate where parcels have been reported as Lost in Transit.
• Collate the information needed to create a rolling 12-month holistic view of Lost In Transit claims, by carrier by week.
• Work closely with Delivery Solutions and Finance to reconcile credits/payments for claims & check the weekly cost variance analysis report.
• Ensure that queries (from carriers and other internal teams) are responded to in good time.
• Track supplier weekly invoices, ensuring they are received in a timely manner and that the data matches what we expect.
• Investigate data discrepancies and resolve queries.
• Record invoices in financial accounting system & raise purchase orders.
• Maintain master files and rate cards.
• Work with the wider team on cost saving initiatives, and support with basic reporting and analysis.

We believe being together in person helps us move faster, connect more deeply, and achieve more as a team. Thats why our approach to working together includes spending at least 3 days a week in the office. Its a rhythm that speeds up decision-making, helps ASOSers learn from each other more quickly, and builds the kind of culture where people can grow, create, and succeed.

Qualifications

We’d love to meet, someone who…

• Can thrive in an environment that is fast paced and always changing and evolving.
• Has strong financial acumen and an interest in financial reporting
• Has excellent Excel skills (VLOOKUPs, SUMIFs, PIVOTs are essential)
• Is confident in making decisions.
• Has the capability to meet fixed weekly deadlines.
• Has confident communication skills, can work to deadlines and is always striving for continuous improvement.
• Has the ability to communicate with colleagues at all levels throughout the business.
• Has a methodical, accurate and extremely organised approach, with a keen eye for detail.

Additional Information

BeneFITS

• Employee discount (hello ASOS discount!)
• Employee sample sales
• 25 days paid annual leave + an extra celebration day for a special moment
• Private medical care scheme
• Opportunity for personalised learning and in-the-moment experiences that enable you to thrive and excel in your role.

Why take our word for it? Search #InsideASOS on our socials to see what life at ASOS is like.

Please note: while you will be working in our supply chain team and will learn a lot about the exciting world of ecommerce and worldwide deliveries; this role is primarily finance oriented, so we welcome application from those who have a genuine interest in financial reporting and enjoy working with numbers.