System and Process Performance Leader

Job Description

System and Process Performance Leader

Salary circa £59,000 dependent on skills and experience

Location: Huntingdon or Lincoln
Business Unit: Customer and Operational Services – Billing, Collections & Consumption

Permanent, 37 hours per week, Full-time, with flexibility for part-time

Join us in shaping the future of collections and billing systems!

We’re looking for a System and Process Performance Leader to manage and optimise the systems and processes that underpin our collections and consumption operations. This is a pivotal role ensuring compliance, efficiency, and continuous improvement across our platforms and processes.

What you’ll be doing

• Lead the management and enhancement of collections systems, including Powercurve

• Ensure compliance with GDPR and regulatory standards.

• Oversee credit data sharing with Experian, Equifax, and TransUnion.

• Manage distribution of overdue accounts to external service providers and digital communication systems.

• Drive optimisation of collections processes, including payment processing, claims, and enforcement.

What does it take to be a System and Process Performance Leader?

• Knowledge of Debt Recovery Process would be desirable

• Experience of managing contracts

• IT proficient: competent user of Microsoft Word, Excel, Project, Visio

• Possess excellent communication skills, able to build co-operative working relationships at all levels

• Be self motivated and apply good judgement and decision making skills

• Have a strong influencing capability

• Proven leadership skills

• Able to demonstrate customer service improvements

• Understand main customer journeys and processes

Benefits aligned to this role

Our people are important to us and we want to make sure that we reward and recognise all of the great work that they do.

This role is considered a Specialist on the internal role framework.

Opportunities are open to all suitably qualified candidates.

Your benefits will include:

• Full private healthcare with no excess

• 26 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion

• A flexible working culture

• Competitive pension scheme – we double-match your contributions up to 6% (18% total)

• Life Assurance at eight times your salary

• Personal Accident cover – up to 5x your salary

• Bonus Scheme

• Lots of great discounts

• Flexible benefits to support your wellbeing and lifestyle

• Paid time off when you’re physically and mentally unwell

• An excellent Family Leave package – to help you support your family

Closing date: 04/01/26

Interviews: 15th January, In person at Huntingdon Office

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