Deputy Manager - Credit to Collections Specialist - VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a highly analytical and detail-oriented individual to manage Credit to Collections processes efficiently and effectively. This role involves overseeing billing, cash application, collections, and reporting, while driving operational excellence and aligning with global best practices. You will collaborate with senior leaders and global stakeholders to ensure financial objectives are met and customer satisfaction remains a priority.

What you will do

• Manage end-to-end Credit to Collections processes, including billing, cash application, collections, and reporting.
• Drive operational planning and ensure alignment with global quality standards.
• Deliver accurate daily, weekly, and monthly reports for Finance Operations and business partners.
• Build strong stakeholder relationships and proactively resolve issues.
• Recruit, coach, and develop team members, ensuring succession planning.
• Maintain compliance with Group policies, SOX, and audit requirements.
• Analyse data to identify trends, risks, and opportunities for continuous improvement.
• Support month-end, half-year, and year-end closures, including balance sheet reconciliations.

Who you are

• Minimum 6 years of experience in Credit to Collections, with at least 2 years in people management.
• Strong analytical and problem-solving skills with a focus on quality and deadlines.
• Collaborative mindset, adaptable to change, and comfortable in ambiguous environments.
• Proficient in S4 Hana/SAP, MS Office tools, and ERP systems (SAP, Oracle).
• Excellent communication skills (written and oral).
• Bachelor’s or Master’s degree in Accounting.
• Experience in Robotics or project management is an added advantage.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Opportunity to work in a global environment with exposure to diverse markets.
• Career growth through leadership responsibilities and project involvement.
• Access to cutting-edge tools and technologies like SAP and Robotics.
• Collaborative and inclusive culture focused on continuous improvement.

What skills you will learn

• Advanced financial process management and global compliance standards.
• Leadership and team development strategies.
• Data analytics for performance improvement and risk management.
• Project management and automation tools for process optimisation.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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