Billing and Collections Operations Leader

Job Description

Salary circa £55,000 dependent on skills and experience

Permanent, 37 hours per week, Full-time, with flexibility for part-time

Location: Lincoln Office (Primarily) and Huntingdon Office

Realise your potential!

We are recruiting for Billing & Collections Operations Leader on a permanent basis!

You’ll manage the Proactive, Resolutions, Data Integration and Customer Leakage Enforcement teams. The teams work across multiple billing, collection and consumption activities from resolving payment problems to enforcing large leak repairs. Working closely with other teams across the business to provide a holistic customer service, you’ll build and maintain effective internal and external stakeholders relationships.

You’ll provide leadership, development, active engagement and support to your teams to ensure targets, SLA’s and KPI’s are continually reviewed with both our customer and business expectations being met.

As our new Billing & Collections Operations Leader, you’ll be highly motivated, passionate about service and have the customer at the heart of everything you do.

What does it take to be a Billing & Collections Operations Leader?

• Possess excellent communication skills, able to build co-operative working relationships at all levels

• Be self motivated and apply good judgement and decision making skills

• Have a strong influencing capability

• Proven leadership skills

• Able to demonstrate customer service improvements

• Understand main customer journeys and processes

Benefits aligned to this role

Our people are important to us and we want to make sure that we reward and recognise all of the great work that they do.

Your benefits will include:

• Full private healthcare with no excess

• 26 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion

• A flexible working culture

• Competitive pension scheme – we double-match your contributions up to 6% (18% total)

• Life Assurance at eight times your salary

• Personal Accident cover – up to 5x your salary

• Bonus Scheme

• Lots of great discounts

• Flexible benefits to support your wellbeing and lifestyle

• Paid time off when you’re physically and mentally unwell

• An excellent Family Leave package – to help you support your family

Closing date: 04/01/26

Interviews: 12th & 14th January

#loveeverydrop