Collections Data Analyst

Job Description

Working as a Collections Data Analyst, this role is pivotal in shaping and optimising Collections strategies by driving key strategic initiatives that enhance performance, reduce operational costs, and minimize bad debt exposure. As a dynamic contributor, you'll deliver actionable insights through data analysis, enabling the design of impactful strategies that align with business goals. With a strong focus on collaboration, you’ll work closely with the wider Collections team, stakeholders, and cross-functional teams, acting as a trusted advisor and technical expert. Your passion for continuous improvement will fuel innovation, improve cash collections, and elevate the overall effectiveness of the Collections function, making a tangible difference to both the team and the wider business.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too. We put our customers first, making life simpler, smoother, and more joyful. With big ambitions and a brilliant team, we’re building a more connected future for everyone.

Our ways of working

We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days each month connecting in person.

That doesn’t just mean time in the office, it could be team meetings, offsites, volunteering days, cross-functional projects, or away days - anywhere meaningful collaboration happens. What matters is making those moments purposeful, so when we come together, it really counts.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

• Previous experience in a data analyst or similar role

• Strong proficiency in Google Cloud Platform BigQuery SQL (essential)

• Experience creating dashboards and visualisations in Tableau (essential)

• Strong analytical mindset with the ability to turn data into actionable insights; highly numerate and able to answer business-based questions
• Excellent communication and presentation skills, ability to communicate findings clearly to non-technical stakeholders

The other stuff we are looking for

• Deliver detailed analysis to provide insights into Collections performance, key KPIs, and strategic impact.
• Create and maintain dashboards and reports for a range of stakeholders.
• Generate data-driven insight enabling the design and evolution of effective strategies to optimise the collection function.
• Identify and implement operational improvements within Collections to reduce OPEX, boost cash collections, and minimize bad debt exposure.
• Collaborate with data democratisation teams understanding new data streams and tools to align with data use across the business.

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a competency based assessment.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

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