Virgin Media O2 • London, United Kingdom

Senior CRO Product Manager

Employment type:  Full time

3–4 days/week at home

A little flex time

Job Description

This role is a 12month FTC Mat Cover

Working as a Senior CRO Product Manager, you will be joining the CRO team within the eCommerce division. The team is responsible for optimising the VM Sale digital experience by solving customer problems while achieving business goals, through quick cycles of data-led experiments and innovation, maintaining excellent customer experience.

As a Senior CRO Product Manager, you will be supporting the Optimisation Director on their journey to understand what works well from a customer perspective and excel the team’s value output via implementing efficient ways of working, growth-minded frameworks, and innovative ways of appealing to our customers and meeting ambitious business targets.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

  • Work with the data experts to try and ensure that all product epics and features have a clear line of sight to business value and are aligned to drive performance
  • Managing the workload of teams that consist of developers, designers and data analysts
  • Experience of a customer-centric approach to solve problems and push the boundaries of how we do effective sales to pass on the correct message to our customer base
  • You’ll have the opportunity to make a big impact on high profile projects, with significant responsibility and visibility
  • Demonstrate the teamwork by creating reports, presentations and prototypes that can effectively communicate customer requirements and opportunities at all levels of the organisation

The other stuff we are looking for

We'd also love you to bring;

  • Previous experience in digital experimentation and ab testing
  • Be able to understand user feedback and analytics to make informed decisions
  • Strong communication skills to provide clear, concise, accurate, and timely communication (verbal and written) to the right audiences
  • UX / UI Design knowledge
  • Strong understanding of product lifecycles and agile methodologies

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a two stage interview process.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.

Role Expires 9th April


Company benefits

Enhanced maternity leave – 26 weeks at full pay
Enhanced paternity leave – 14 weeks at full pay
Adoption leave – 26 weeks at full pay
Shared parental leave
25 days annual leave + bank holidays
Enhanced sick pay
Pregnancy loss leave
Teambuilding days
Open to part time work for some roles
Mental health platform access
Birthday off
Carer’s leave
Meditation space
Faith rooms
In office catering
Volunteer days
Employee discounts
Open to job sharing
Buy or sell annual leave
Cycle to work scheme
Life assurance
Financial coaching
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done

Working at Virgin Media O2

Company employees


Gender diversity (male:female)


Office locations

Flexible; Primary Locations Hammersmith & Reading

Hiring Countries

United Kingdom

Awards & Achievements

3rd – Large companies

3rd – Large companies

Flexa100 2024
Consumer Goods

Consumer Goods

Industry awards 2023
2nd – Large companies

2nd – Large companies

Flexa100 2023

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