CRO Product Owner

Job Description

About the role

You'll be joining the CRO team within the eCommerce division. This team is responsible for optimising the VM Sale digital experience by solving customer problems while achieving business goals, through quick cycles of data-led experiments and innovation, maintaining excellent customer experience.

Supporting the Optimisation Digital Lead on their journey to understand what works well from a customer perspective and excel the team’s value output via implementing efficient ways of working, growth-minded frameworks and innovative ways of appealing to our customers and meeting ambitious business targets.

You will support in improving the overall digital customer experience; focusing largely on experimenting with new journeys, creating best in class experiences for customers while reducing their need to call.

You’ll be encouraged to have a very high level of data understanding. Crafting effective success metrics and analysing insights to validate an array of hypothesis which will be instrumental for your success in the role.

You will be forward-thinking , high energy and will show a dedication to improving our digital customer experience for good. You’ll need to get going quickly, be proactive and strong at problem-solving. You’ll have the opportunity to make a big impact on high profile projects, with significant responsibility and visibility.

Communication is key! Be flexible in adapting your roadmap to address here and now. Listen and learn adapting to the transformation journey. Demonstrate the teamwork by creating reports, presentations and prototypes that can effectively communicate customer requirements and opportunities at all levels of the organisation.

Positive attitude is a must because you will be leading a team of pioneers who are accumulating a wealth of knowledge which is shaping the digital experience of a multi-million web platform that comes with its challenges of some interdependencies.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

• Proven experience in leading a cross functional team as product owner/optimisation manager with a strong understanding of product lifecycles and agile methodologies
• AB Testing experience and be able to understand user feedback and analytics to make informed decisions
• Web Analytics experience ( Be able to understand quantitative and qualitative data from various tools (GA4, Optimizely, ContentSquare, Zeotap)
• Have a proven track record of solving customers problems through experimentation in the ecommerce field
• Strong interpersonal skills to provide clear, concise, accurate, and timely communication (verbal and written) to the right audiences

The other stuff we are looking for

We'd also love you to bring;

• Be bold, passionate and excited about digital experimentation
• Be proficient and effective in working with Jira and Confluence
• Be highly analytical and methodical approach to problem solving

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include communication from the recruiter - Samantha Lee - Bates.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

LI - SL1