Virgin Media O2 • Slough

Risk Chapter Lead

Employment type:  Full time

3–4 days/week at home

A little flex time

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Job Description

This is a great development opportunity for someone who’s looking to get hands on in a Chapter Lead role (the how) whilst driving key results (the what). We are looking for someone who can bring a wealth of relevant and transferable experience with particular emphasis on experience in Risk management, Crisis/incident management, Policies and governance as well as technical experience using Jira.

The role involves fostering a culture and mindset where Risk Management and risk awareness is owned by everyone, striking the balance between accountability for Risk and empowerment to get on and achieve our OKRs.

Who we are

Tesco Mobile is a totally unique business, a 50/50 joint venture between VMO2 and Tesco that launched back in 2003 and has gone from strength to strength as we’ve launched into new services, markets and customer propositions.

Tesco Mobile has more than 5 million customers and is award-winning, instilling agile methodologies and cultivating a fantastic can-do attitude across it's teams. We're always on the lookout for the best talent, be that from our two shareholders or the wider industry.

Working at Tesco Mobile means being employed by one of our joint venture shareholders – Virgin Media O2 or Tesco Mobile, our Head Office vacancies are advertised under both brands. Our culture is uniquely Tesco Mobile with a great sense of community, but with all the benefits of working for one of the shareholders as well. We pride ourselves on being a company where everyone’s welcome and truly feels able to be themselves. We not only celebrate diversity but recognise the value and opportunity it brings in helping us to care for human connection – we are supermarket mobile!

This is a Chapter Lead role within a newly formed Risk Chapter, that will in turn sit within the new Business Integrity COE (which brings the functions of (i) Legal, Regulatory & Compliance; (ii) Cyber (including Business Continuity); and (iii) Risk (including Crisis Management) together. This role will report into the Business Integrity COE Lead, a member of the TM Leadership Squad.

The must haves

In order to be considered, you must have the following experience;

Executing a leading role in promoting a "Risk Aware" culture and raising the standards of Risk Management practices across Tesco Mobile, through:

  • Driving the implementation of the Risk Management strategy enterprise-wide (and where necessary, designing it).
  • Delivering timely, clear and pertinent view of TM's risks to Senior Management, key forums/committees (such as the Board Audit Committee) and Shareholders. Responsibilities include; planning, facilitation and challenge of risk information, report production, insight presentation, and the updating of risk information in any relevant risk tools.
  • Delivering influential and insightful Risk information to partners across the business. Including: presenting and facilitating at senior level meetings and key forums (such as quarterly risk review with risk champions) and preparing and updating relevant documents such as the company wide Risk Register.
  • Lead on facilitating an accurate and relevant Risk Register through guidance, encouragement and appropriate challenge to the business on identification, assessment, reporting and management of their relevant risks.
  • The development and delivery of Risk Reporting and Key Risk Indicators; which support the monitoring, evaluation and challenge of Tesco Mobile's success in managing its risks, plus articulate opportunities.
  • Developing a robust understanding of all areas of the business, in order to effectively support partners in relation to their Risk Management.
  • Oversight and responsibility for Crisis Management, including: when to invoke the Crisis Procedure; Crisis training/drills for senior leadership; updating of Crisis Management Policy.

The other stuff we are looking for

We'd also love you to bring;

The ideal candidate is hands-on and tenacious, outcome-focused with experience in telecom and agile ways of working. Strong leadership, programme management, business acumen, problem-solving, analytical, and communication skills are essential.

Key skills/experience/behaviours highly desirable for this role:

  • Demonstrable experience in a Risk Management role.
  • Professional qualification in Risk Management
  • Experience designing/improving Risk Management policy, framework and processes.
  • Practical experience implementing a Risk Management framework effectively.
  • Excellent relationship building skills, building collaborate relationships at all levels. Plus the ability to negotiate, influence and challenge senior partners.
  • Excellent communications and presentation skills, to be able to inform and persuade both orally and in writing.
  • Planning skills. Demonstrates pride in quality, timeliness and reliability of delivery in fast paced environment.

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Tesco Mobile means you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

We're all about hybrid working here, so expect to have a base location where you'll have the right facilities to enable amazing collaboration and quality time with your team, alongside all the right kit to work from home too.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include two interview stages.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Tesco Mobile family.


Company benefits

Enhanced maternity leave – 26 weeks at full pay
Enhanced paternity leave – 14 weeks at full pay
Adoption leave – 26 weeks at full pay
Shared parental leave
25 days annual leave + bank holidays
Enhanced sick pay
Pregnancy loss leave
Teambuilding days
Open to part time work for some roles
Mental health platform access
Birthday off
Carer’s leave
Meditation space
Faith rooms
In office catering
Volunteer days
Employee discounts
Open to job sharing
Buy or sell annual leave
Cycle to work scheme
Life assurance
Financial coaching
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done

Working at Virgin Media O2

Company employees


Gender diversity (male:female)


Office locations

Flexible; Primary Locations Hammersmith & Reading

Hiring Countries

United Kingdom

Awards & Achievements

3rd – Large companies

3rd – Large companies

Flexa100 2024
Consumer Goods

Consumer Goods

Industry awards 2023
2nd – Large companies

2nd – Large companies

Flexa100 2023

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