Manager - Credit Risk Insight

Job Description

Virgin Media O2 is expanding its Credit Risk team, and an exciting opportunity is here for a Manager - Credit Risk Insight to join the team.

The role involves managing and leading credit risk insight across our new and existing consumer base. You’ll be supporting the team in diving into credit risk data and creating easy to understand, value-adding insight that will be at the heart of how we enhance our credit risk strategies. This will entail the identification of emerging trends, investigating the reasons behind those trends and revealing potential areas for improvement that will keep us steps ahead of the game.

The successful candidate will have strong leadership skills and be comfortable leading a team of analysts. You’ll need to be highly analytical, have a passion for problem-solving and be able to fit into a fast-moving, innovative, and high-profile environment. Prior consumer lending experience in a credit risk function is a must, alongside previous management experience. You’ll be comfortable with leading projects and presenting your findings to senior management. You’ll need strong experience utilising credit risk scorecards and strategies, and have a real desire to shape and drive forwards our team’s agenda.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

• Experience in consumer credit risk (Telecoms experience would be particularly helpful).
• Previous management experience in a credit risk setting.
• Ability to lead a pool of analysts to ensure the goals of the team and wider business are met.
• Advanced analytical skills with experience leading projects in evaluating strategies and scorecards.
• Demonstrated ability to direct the build of MI to segment and analyse portfolio performance.
• Experience of extracting, manipulating, and reviewing large amounts of data using SQL.
• Ability to understand and formulate strategies to achieve wider business goals.
• Ability to communicate complex ideas effectively, both verbally and in writing.
• Innovation to continually improve business processes & customer experience.

The other stuff we are looking for

We'd also love you to bring;

• Understanding of Credit Risk Decisioning outputs and credit decision tree software
• FCA Consumer Credit Regulation across the full Credit Lifecycle including Collections
• Experience of working agile/exposure to methodology
• BI Tools such as Tableau for building meaningful insight
• Project/Delivery Risk management

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a 2 stage interview process and Saville.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

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