Senior Business Architect (Technology Operating Model) - 12-month FTC

This is an opportunity to play a pivotal role in shaping the future of technology operating models within Virgin Media O2. As a Senior Business Architect, you’ll work at the heart of strategic transformation, translating complex business challenges into clear, practical designs that enable better decision-making and lasting organisational change. You’ll help define how technology functions operate, ensuring operating models, processes and organisational structures are future-ready and aligned to business goals.

Working across a varied portfolio of transformation activity, you’ll lead the design of business architectures, operating models and organisational frameworks that improve effectiveness, accountability and performance. You’ll combine strategic thinking with hands-on problem solving, helping shape the adoption of automation and AI across the organisation while ensuring clear governance, decision-making and workforce planning. As part of a growing function, you’ll also help establish best practice and strengthen business architecture capabilities across the CTO organisation. Who we are At Virgin Media O₂, we connect people to the moments that matter most. Virgin Media leads the UK for broadband reliability, speed and overall performance, while O₂ keeps people connected on the move with award-winning coverage. We’re also proud to be named one of the Financial Times Top 500 Best Employers for 2026, based on one of the UK’s largest employee satisfaction surveys.

Join us and you’ll be part of a team that stays curious, positive and focused on making life easier for our customers and each other. We’re investing in the future of connectivity, from expanding next-generation 5G to exploring satellite-supported solutions that help reach rural communities and hard-to-connect places.

You’ll work with people who back good ideas and give you plenty of room to grow. So if you’re looking for a place where you can feel supported, trusted and genuinely valued, you’ll feel right at home here.

Our ways of working
We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days a month connecting with each other in person. That doesn’t just mean time in the office – it could be team meetings, offsites, volunteering days, cross-functional projects, or away days. What matters is making those moments count – so when we come together, it benefits everyone.**Accessible, inclusive and equitable for all **We believe a better tomorrow starts with the choices we make today. That means moving the dial on diversity, building equity into everything we do and putting inclusion at the heart of our business.

Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us – and everyone thinking about joining us – to feel seen, heard and supported.

When you work with us, you’ll have access to our award-winning employee network groups. These communities bring people together, champion allyship and create uplifting spaces where you can learn, share and feel part of something bigger. They play a big role in helping people feel connected from day one. The must haves • Strong experience in business architecture, operating model design or enterprise transformation within large, complex organisations.
• Proven ability to develop capability models, value streams and operating model designs that support executive decision-making.
• Experience of end-to-end process design and redesign, including assessing operational and workforce impacts.
• Practical experience designing operating models and processes that incorporate automation and AI.
• Strong stakeholder management, influencing and structured problem-solving skills with credibility at senior executive level The other stuff we are looking for • Experience of workforce transformation driven by AI adoption, including reskilling and role redesign at scale.
• Experience of large-scale sourcing or organisational change, including multi-vendor governance and workforce transfer arrangements.
• Familiarity with UK telecommunications regulatory obligations and how regulatory accountability shapes operating model design.
• Formal grounding in a process methodology such as Lean, Six Sigma, BPMN or equivalent.
• Experience working in telecoms or another highly regulated, complex operating environment. What's in it for you We know life isn’t just about work, so our benefits are built to support you in the moments that matter. You’ll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday –plus your birthday off.And there’s more. Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile. You’ll even get access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences and chances to attend events at The O₂ and beyond. Next steps If this feels like a place where you can belong, we’d love to see what you can do. Once you apply, the next steps might include a call with a recruiter, a video interview, an interview with the hiring manager and a task or assessment.We’ll also ask about any adjustments you might need, and we’ll do our best to make them happen.We review applications and interview throughout the advert window, so it’s worth applying sooner rather than later. #LI-JH1