Senior Business Change & AI Delivery Lead

Hybrid Working - 3 days in the office, 2 days at home

About the role

This role sits within LRACCS (Legal, Regulatory Affairs, Compliance & Company Secretary) and is accountable for leading the transformation of the LRACCS operating and delivery model, turning the FY30 Target Operating Model and Operating Plan into reality.

The role operates across the LRACCS Corporate Unit, spanning legal, regulatory, compliance and company secretariat services delivered to BT’s Customer Facing Units and Group and is pivotal to re engineering how LRACCS delivers at scale and accelerating the the shift to an AI enabled delivery model, for example by industrialising routine activity through digital self serve, AI augmented workflows and a single front-door for triage and prioritisation, with the aims of optimising cost, improving productivity and strengthening risk management in an increasingly complex regulatory environment.

Critically, it delivers the foundations required for long term competitiveness: a single intelligent front door, a structured knowledge and data layer, an AI fluent workforce, and a delivery model that scales sustainably as regulatory, data and commercial complexity increases. In doing so, the role helps ensure BT can move fast, innovate with confidence and operate within risk appetite

What you’ll be doing

• Own delivery of the LRACCS Operating Plan, translating strategic outcomes into measurable business change and holding leaders accountable for delivery.
• Lead Legal Operations for LRACCS, establishing the standards, processes, tools and governance required for efficient, scalable, data-driven service delivery.
• Drive AI transformation across LRACCS, embedding AI into operational workflows, building workforce capability, leading adoption and representing LRACCS within the Group AI hub-and-spoke model to shape priorities and use cases.
• Lead change delivery across programmes and workstreams, managing dependencies, risks and sequencing to ensure successful implementation and sustained business adoption.
• Establish and optimise a single Digital Front Door for LRACCS, enabling effective demand triage, self-service and AI-supported delivery while reducing manual effort and rework.
• Use performance data and insights to drive continuous improvement, identifying issues early and building the operational and change capability required to sustain outcomes over time.

Essential Skills / Experience

• Own and deliver AI-led transformation outcomes end-to-end, translating strategy and target operating models into sustainable business change and operational reality.
• Lead complex change delivery across multiple workstreams, managing risks, dependencies, priorities and trade-offs to deliver business outcomes within time, cost and quality constraints.
• Influence senior stakeholders and embed lasting adoption, driving accountability, removing barriers and using data and insights to ensure new AI-enabled ways of working are successfully adopted and sustained.

Desirable Skills / Experience

• Experience delivering outcomes in regulated, risk-sensitive environments, with strong governance, compliance and control requirements.
• Proven track record of leading technology-enabled transformation, including automation, digital platforms and AI-driven services from pilot through to scaled adoption.
• Experience designing and implementing operating model and service transformation, including workforce, role, location and process redesign.
• Experience leading delivery across global, offshore and matrixed organisations, balancing competing priorities and managing diverse stakeholder groups.
• Strong accountability for outcomes, with a demonstrated ability to drive performance, quality and results across teams, partners and suppliers.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle.

Your core benefits include:

• Company car scheme (or cash alternative)
• 15% on target annual bonus
• Private healthcare for you and your family
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI. If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.