Join Morgan Street Holdings as a People Operations Lead - North America in Chicago. In this hands-on, individual contributor role operating on a hybrid work model, you will serve as a senior subject-matter expert across HR systems, project management, and compliance to shape the roadmap for the People Team.
Requirements
5+ years of experience in People Operations and employee lifecycle data administration (Leaves, Accommodations, Immigration, Onboarding/Offboarding)
2+ years of experience managing HR or HR systems projects
5+ years of experience with HRIS systems, preferably SuccessFactors
Working knowledge of US and Canadian employment legislation, data protection, and HR compliance requirements
No specific degree is explicitly required by the posting
Skills & Responsibilities
HR Operations & Escalation: Serve as the lead specialist for core People Operations including payroll, compensation, leaves, and immigration across the US and Canada.
Project & System Management: Act as a technical and process lead for HRIS projects, configuration, automation, and AI technology opportunities.
Compliance & Reporting: Own North America HR compliance activities, developing processes, controls, audits, SLAs, and KPIs.
Cross-Functional Collaboration: Partner with Finance, IT, and Legal to understand business needs and design standardized operating procedures.
Potential transition routes: People from HR Generalist, HR Project Manager, or HRIS Analyst roles may bring strong stakeholder management and systems administration skills, alongside meeting the required 5+ years of People Operations experience.
Job description
ABOUT US
Morgan Street Holdings is a privately owned enterprise with a diverse portfolio of operating companies, including HAVI Supply Chain, tms, Stanley and Continental. Our operating companies offer best-in-class sourcing and supply chain capabilities, brand-defining and marketing and promotion services, innovative consumer products, and dining and refreshment food solutions.
Morgan Street Holdings employs over 10,000 people and serves 300+ customers across the globe.
WHY WORK HERE?
At Morgan Street Holdings, we are proud to make moments that matter every day for our people and our customers. We do this through living our Morgan Street Holdings’ values:
Do What’s Right
Respect and Value All
Think Big Together
Elevate our Customers and People
Our commitment goes beyond the written word; we bring these values to life every day, lighting our path and shaping our decisions and actions with unwavering purpose. Join us in experiencing the true essence of Morgan Street Holdings where our values are not just written, but lived.
We support our people with competitive pay, benefits, and flexibility, and strongly emphasize a growth mindset for achieving personal and career growth while at Morgan Street Holdings.
WHY WE THINK YOU WILL LOVE THIS ROLE
MSH is looking to hire a hands-on Lead People Operations Specialist for our North America People Operations team. This role offers an exciting opportunity to serve as a senior subject-matter expert across HR systems, project management and compliance, improving the team’s service offerings and technology, and helping shape the roadmap that enables the full People Team to meet growth demands and continuously improve employee experiences. There will be a focus on automation and leveraging technology to improve internal processes and employee experience. This is an individual contributor role with no direct reports. It will report into the Manager, North America People Operations and be an integral part of the Global People Operations team.
WHAT YOU WILL BRING TO THE ORGANIZATION
Serve as the lead specialist and escalation point for People Operations services, which include payroll, compensation, onboarding/offboarding, employee database administration, leaves of absence, relocation, immigration, HR compliance and reporting. Countries include the United States and Canada.
Act as a technical and process lead for the People Operations team (this role does not have direct reports):
Provide guidance, training, and knowledge sharing to team members on systems, processes, and compliance requirements to support consistent, high-quality service
Work with the team and People Operations leadership to prioritize project work alongside day-to-day operations, creating capacity for initiatives in line with the overall HR strategic roadmap
Manage People Operations projects from initiation through delivery, including scoping, planning, timelines, risk tracking, stakeholder communication, and status reporting, in partnership with the Global People Operations Director, the People Leadership Team and other key stakeholders to improve employee lifecycle experiences and deliver exceptional customer service
Develop and refine standard operating procedures and process maps; develop an internal knowledge base of all People Operations-owned processes and creating consistency across operating companies
Help review and define SLAs (Service Level Agreements) and KPIs (Key Performance Indicators), and produce regular reporting and analysis to align with changing business needs and support a customer focused and proactive approach across the team
Own HR compliance activities for North America, regularly developing and improving processes, controls, and audits to ensure legal compliance and data accuracy, and staying current on changes to employment legislation in the United States and Canada
Support HRIS (HR Information System) projects, including configuration, testing, releases, data integrity, and user support, and help design and own the business processes that run on the system; identify and execute automation and AI technology opportunities to streamline processes across People Operations
Develop and maintain strong relationships with key roles in the wider HR team and business such as Finance, IT and Legal to ensure you have a deep understanding of business needs and partner cross-functionally on projects
Maintain appropriate confidentiality in all the above, ensuring legal and compliance requirements are met (e.g., employment legislation, data protection etc.)
SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE
5+ years of experience in People Operations and employee lifecycle data administration, including Leaves and Accommodations, Immigration and Onboarding/Offboarding
2+ years of experience managing HR or HR systems projects, with a track record of delivering on time and to scope across multiple stakeholders
5+ years of experience with HRIS systems, preferably Success Factors
Working knowledge of US and Canadian employment legislation, data protection, and HR compliance requirements
Strong aptitude for technology, including automation and AI tools
Strong relationship building and influencing skills, including the ability to lead initiatives and guide others without direct authority
Ability to collect and analyze data to develop data-driven decisions
Attention to the detail with an experience-driven approach to solving problems
TOTAL REWARDS
Our total rewards philosophy integrates programs for compensation, benefits, recognition, learning and development, corporate culture, corporate citizenship and work-life balance. While individual program components may differ by country, some things remain constant:
Our commitment to rewarding results
Opportunities to work with talented and driven individuals at every level of our company who respect each other, treat each other fairly and hold one another accountable for our customers’—and our company’s—success
There's more ...
Generous medical, dental, vision and other great benefits
Paid parental and medical leave programs
401(k) with a company match component and profit sharing
15 days of paid time off plus company holidays
Hybrid work model
Tuition reimbursement and student loan repayment assistance
Inclusive employee resource groups
EQUAL OPPORTUNITY EMPLOYER
We are an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
RECRUITING AGENCIES
MSH does not accept agency resumes submitted by third-party vendors unless a valid agreement has been signed and the tms Talent Acquisition Team has granted authorization for submissions for a specified position. Please do not submit or forward resumes to our site, tms employees, or any other company location. MSH is not responsible for any fees related to unsolicited resumes.
If you have any questions about the job, we are open to discussing this role further, so please feel free to get in touch. #LI-Hybrid
