Privacy and Cookie Policy

This is the Privacy & Cookies Policy (the “Policy”) of Flexa Ltd, a company incorporated under the laws of England and Wales with company number 12118690 whose registered office is 7 Zinc House, 28 Elsdale Street, London, E9 6QY, United Kingdom (hereafter ‘Flexa’, ‘we’ or ‘us’). This Policy describes the ways in which Flexa collects and uses information about you when you use our website at (the “Website”).

Flexa may change this Policy at any time and whilst it will tell you via a banner on the Website about what it feels are key changes to the Policy, please check it regularly to keep up-to-date. If you do not wish to accept the new Policy you should stop using the Website. If you continue to use the Website after the changes, your continued use of the Website shows us your agreement to be bound by the new Policy.

This Policy was last changed in May 2022.

1. ICO registration

For the purposes of data protection legislation, Flexa is the controller for the processing of your personal data and has registered with the Information Commissioner’s Office (“ICO”). Flexa’s registration number is ZA815059.

2. Information we use about you

  • What information do we collect?
    • name
    • address
    • email address
    • contact number
    • ethnicity / race
    • sexual orientation
    • disability (if applicable)
    • pronoun(s)
    • work/education history
    • age.
    When do we collect this?
    If you choose to sign up with us and share this information as part of your account creation.
    How do we use this information?
    To make our services available to you and improve the delivery of our services. We anonymise any data that you provide relating to your ethnicity, sexual orientation, disability and pronouns and then use this data as part of data sets examining diversification in the work place.
    Our reasons
    Contractual necessity or, in certain cases, consent – You choose to create a profile with us and determine the level of information that you provide us with as part of your account creation. We require certain details about you in order to provide you with information about potential job opportunities and other details we give you the option as to whether you provide them or not.
  • What information do we collect?
    • name
    • email address
    When do we collect this?
    If you contact us via the Website.
    How do we use this information?
    To enable us to answer your particular query.
    Our reasons
    Consent – You choose to raise a query with us and consent to us using such information to answer your query.

3. Sharing your information with third parties

Some of the information Flexa collects from you is passed to third parties. These third parties are:

  1. our data platform provider MongoDB;
  2. customer engagement and management software providers such as Intercom and Hubspot;
  3. certain third party analytics and cookies providers as described further in Clause 7 below;
  4. our regulator (the ICO);
  5. in anonymised form, Flexa may share the information with:
    i. any third party, in relation to the sale of some or all of Flexa’s business, or its assets, or as part of any business restructuring or reorganisation. Flexa will take steps with the aim of ensuring that your rights continue to be protected if your personal data is transferred under these circumstances;
    ii. data aggregators and platform providers as part of an analysis of user metrics or sales performance; or
    iii. law enforcement agencies in compliance with law enforcement.

4. Links to third party websites

Flexa is not responsible for the privacy policies and practices of other sites even if you access them via the Website. You should check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.

5. Security

Flexa has implemented technology and policies to safeguard your privacy from unauthorised access and improper use.

6. Storage and data retention

We store your personal data in the EEA and United States of America. Where we or any third party that we engage transfer personal data outside the EEA we ensure that we or they (as applicable) have an appropriate adequacy ground to do so. We retain your data for no longer than is reasonable in line with the purposes for which it was originally collected.

7. Cookies

  1. What are Cookies? Cookies are small text files that are placed on your device when you use the Website. Flexa’s use of cookies is detailed below. Session cookies enable you to move from page to page within the Website and/or and any information you enter will be remembered but is deleted when you close the page on that Website or after a short time. Persistent cookies allow us to remember your preferences and settings when you use the Website in the future. 
  2. Disabling Cookies: The use of the cookies described above improves the functionality of our Website and your experience of using them. If you do not want these cookies to be served on your device, you are able to disable them by changing the settings on the Website or on your device. Please note that if you do decide to disable cookies you may not be able to access some of the Website, and some of the features of the Website may not function properly. 
  3. Third Party Cookies: Third Party advertisers may place or read cookies on your browser or device when you use the Website. This Policy is applicable only to the use of cookies by Flexa and does not cover the use of cookies by any third parties. 
  4. More information: To find out more abouthow cookies work, how to manage and delete them and to see which ones have been set please visit or

Flexa uses cookies and similar technologies in the following ways when you use the Website:

8. Exercising your rights

You can contact us using the details set out in Clause 9 below if you wish to: (i) access a copy of the personal data that we hold about you; (ii) correct any items of personal data that we hold about you; and/or (iii) have any items of personal data that we hold about you erased or object to our processing of such items of personal data.

9. Flexa details

If at any time you would like to contact Flexa about your views on this Policy or any enquiry relating to your personal information, you can do so by sending an e-mail to us at or write to us at Flexa Ltd, 7 Zinc House, 28 Elsdale Street, London, E9 6QY, United Kingdom. You also have the right to make a complaint to the ICO by contacting them at any time.