Join Pod as a People Operations Specialist on a 14-month fixed-term contract (maternity cover). In this full-time hybrid role based in London (requiring 2-3 days per month in the office), you will manage the employee lifecycle, support payroll and benefits, and own the HiBob HRIS platform with a salary of £45,000 to £50,000 per year.
Requirements
Experience working in a People Operations, HR Coordinator or similar role
Strong understanding of employee lifecycle processes and HR administration best practices
Experience supporting payroll administration and employee data management
Hands-on experience using HiBob or a similar HRIS platform
Legal right to work in the UK (no specific degree or minimum years of experience stated)
Skills & Responsibilities
HiBob administration: Manage day-to-day system maintenance, build workflows, automations, and produce people reports and dashboards.
Employee lifecycle management: Coordinate onboarding, offboarding, contracts, promotions, and maintain accurate employee records.
Payroll and benefits support: Prepare monthly payroll changes, administer employee benefits, and resolve related queries.
Process improvement: Identify opportunities to streamline workflows, create documentation, and enhance the overall employee experience.
Potential transition routes: People from HR Administrator, HR Coordinator, or Office Manager roles may bring relevant administrative and data management skills, alongside meeting the required operational experience.
Job description
Job Title: People Operations Specialist (14 month FTC - Maternity Cover) Salary: £45,000 - £50,000 Location: Hybrid (2-3 days per month in London office)
As our People Operations Specialist, you'll play a pivotal role in delivering an exceptional employee experience across every stage of the employee lifecycle. Combining operational excellence, systems expertise and a people-first mindset, you'll help ensure our processes, payroll and people systems run smoothly while continuously looking for ways to improve how we work.
Here's what our People Operations Manager had to say:
"At Pod, we believe exceptional employee experiences are built through great processes, smart systems and people who genuinely care. This role is a fantastic opportunity to take ownership of key People Operations activities, improve the way we work and make a meaningful impact across the entire employee lifecycle. We're looking for someone who enjoys solving problems, finding efficiencies and creating experiences that help people thrive. If that sounds like you, we'd love to welcome you to the team."
What You'll Do:
Deliver an Outstanding Employee Lifecycle Experience - You'll coordinate and manage key employee lifecycle activities, ensuring every employee receives a professional, positive and consistent experience. This includes:
Managing onboarding and offboarding processes
Preparing contracts, offer letters and employment documentation
Coordinating promotions, salary changes and contractual amendments
Maintaining accurate employee records and documentation
Supporting employees and managers with People-related queries
Assisting with family leave and absence management administration
Ensuring compliance with employment legislation and company policies.
Support Payroll and Benefits Administration - You'll work closely with Finance and external providers to ensure payroll and benefits are delivered accurately and efficiently. This includes:
Preparing and processing monthly payroll changes
Managing new starter, leaver and employee data updates
Supporting employee benefits administration
Resolving payroll and benefits queries
Maintaining accurate and compliant payroll records.
Own and Enhance HiBob - HiBob sits at the heart of our People Operations function, and you'll play a key role in ensuring it delivers the best possible employee experience. You’ll:
Manage the day-to-day administration and maintenance of HiBob
Maintain employee data accuracy and integrity
Build and optimise workflows, automations and approval processes
Produce people reports, dashboards and insights
Support employees and managers with system queries
Identify opportunities to improve functionality and user experience
Support new feature rollouts and system enhancements.
Drive Process Improvement - We're always looking for smarter ways to work. You'll help us build scalable, efficient and effective People Operations practices as Pod continues to grow. You’ll:
Identify opportunities to improve existing processes
Support automation and efficiency initiatives
Create and maintain process documentation
Contribute to wider People team projects
Recommend improvements that enhance employee experience and operational effectiveness.
What You'll Bring:
People Operations Experience
Experience working in a People Operations, HR Coordinator or similar role
Strong understanding of employee lifecycle processes
Experience supporting payroll administration
Knowledge of HR administration best practice.
Systems and Data Experience
Experience working with employee data, reporting and HR systems
Hands-on experience using HiBob (ideally) or a similar HRIS platform
Strong attention to detail with excellent data accuracy
Confidence handling sensitive and confidential information.
Employee Experience Focus
A passion for creating seamless and positive employee experiences
A people-first approach, with the ability to balance operational excellence with empathy
An understanding that great People Operations is about more than process, it's about making employees' lives easier
A genuine desire to improve the moments that matter across the employee lifecycle
Communication and Stakeholder Management
Excellent written and verbal communication skills
Ability to build trusted relationships with employees, managers and stakeholders
Strong organisational and prioritisation skills
A proactive, solutions-focused approach to problem solving.
Continuous Improvement Mindset
Passion for improving processes and finding more efficient ways of working
Confidence challenging existing approaches and recommending improvements
Ability to balance operational detail with the wider employee experience.
Other Valued Experience
Experience building workflows and automations within HiBob
Knowledge of UK employment legislation and HR compliance requirements
Experience implementing process improvements or HR system enhancements
Experience creating people dashboards or management reporting.
What's In It For You?
You'll join a collaborative and forward-thinking People team where your ideas, expertise and contributions genuinely matter. This is an opportunity to take ownership of key People Operations activities, improve the way we work, and directly influence the experience of every employee at Pod.
If you're someone who enjoys creating structure, improving systems, solving problems and delivering exceptional employee experiences, we'd love to hear from you. You'll be empowered to make improvements, bring fresh ideas and help shape the future of People Operations at Pod while working alongside a team that values collaboration, continuous improvement and doing the right thing for our people.
The Perks
Access for you and up to 5 family/friends to the 'UnMind' wellbeing platform
Podpoint Charger
Discounted energy tariff (Pod Power or EDF Employee Programme)
Flexible hybrid working model
Work abroad for up to 20 days per year
Family & friend discount scheme
25 days holiday (plus Bank Holidays)
Very generous parental and family leave
Pension scheme with a 4.5% matched contribution
Eyecare scheme
Life insurance covering up to 4x your annual salary
Virtual GP provided by HealthHero
Employee Assistance Program
Free Mortgage Advice
Discounted Gym Memberships
Cycle2Work Scheme
Important Information:
You must have the legal right to work in the UK. We celebrate diversity and encourage applications from all backgrounds. Your privacy is important to us, all information shared will be handled according to our Candidate Privacy Notice.
Good luck and we look forward to speaking with you soon!
