Personal Assistant to Customer Services Director

Job Description

Personal Assistant to Customer Services Director

• Work at the heart of NFU Mutual, supporting a Board level Director


• Join a close knit team of experienced Board level PAs with exposure to high profile activity


• Hybrid working with 50% homeworking and office based in Stratford Upon Avon

About the role

We are seeking a highly organised and proactive Personal Assistant to provide comprehensive and confidential support to the Customer Service Director. This is a pivotal role where you will play a key part in ensuring the smooth running of the Director’s office, enabling effective use of time and supporting high standards of service delivery across the Customer Service function.

You will take ownership of a broad range of responsibilities, including managing complex diaries, coordinating travel and logistics, and ensuring the seamless organisation of meetings and events. Acting as a central point of contact, you will oversee incoming correspondence, resolve queries where appropriate, and ensure efficient communication flow.

The role also involves planning and coordinating key meetings and events, including budget oversight, venue management and stakeholder liaison, ensuring an exceptional experience for all attendees.

In addition, you will support activity relating to Board and Committee meetings, including coordinating travel and accommodation for Non-Executive Directors and assisting with meeting logistics. Building strong relationships across the business and with external stakeholders will be key to your success.

You will also play an important role in maintaining secure and compliant filing systems, supporting onboarding and induction activities, and providing wider PA support across the executive team as needed.

About you

You will bring proven experience of providing PA support at Director level, with the ability to manage multiple priorities in a fast-paced and confidential environment.

You will demonstrate exceptional organisational skills, strong attention to detail and the confidence to work independently, using sound judgement and initiative. Your interpersonal skills will enable you to build effective relationships with senior stakeholders, both internally and externally.

• Strong communication and stakeholder management skills


• A high level of discretion and professionalism


• The ability to manage complex schedules and competing demands


• Experience of organising events and managing logistics


• Experience of preparing high quality documents, presentations and meeting materials


• Excellent Microsoft Office skills

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary up to £46,000 depending on experience


• Annual bonus (up to 10% of salary)


• Contributory pension scheme, up to 20%, including your 8% contribution


• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme


• A Family Friendly policy that helps you balance your work and family responsibilities


• Access to savings at High Street brands, travel and supermarkets


• £20 contribution to a monthly gym membership – subject to T&Cs


• Health and wellbeing plan - cashback for dentist, opticians, physio and more


• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance


• Employee Volunteering - volunteer in the community for one day each year


• Unlimited access to Refer a Friend £500 bonus scheme


• Life Assurance cover of 4 x salary


• Employee discounts of 15% on a range of NFU Mutual insurance policies.


• Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.

Our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for ten consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.

Additionally, we were named in the LinkedIn Top 15 Companies 2025 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.

We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.