PA - Brand and Marketing Communications

Job Description

Job Req ID: 57652

Posting Date:16th April 2026

Function: Brand and Marketing Communications

Location: London, One Braham

Salary: £32,081 + 7.5% OTB. You will also receive up to £3380 London Weighting dependent on where you live.

About the role;

This role is essential in supporting the operational effectiveness of Directors within the Consumer function. As a Personal Assistant, you will provide high-quality administrative and coordination support, enabling the Directors to focus on strategic priorities. You will also play a key role in supporting team engagement, recognition, and communication activities across their respective areas.

What you'll be doing;

• Administrative Support: Manage diaries, schedule meetings, coordinate travel, and process expenses for up to three Directors.
• Meeting Coordination: Organise internal and external meetings, prepare agendas, take minutes, and follow up on actions.
• Team Engagement: Support Directors in planning and delivering team engagement activities, such as all hands meetings, recognition events, and internal communications.
• Recognition Management: Own and manage the “Just to Say” budget for the Directors’ areas, ensuring appropriate and timely allocation of recognition to team members.
• Document Management: Assist in preparing presentations, reports, and briefing materials.
• Maintain accurate filing and documentation. Communication: Act as a point of contact for internal and external stakeholders, ensuring timely and professional responses.
• Collaboration: Work closely with the EA to ensure alignment and consistency in support across the unit. Also, work closely with the pan Consumer PA unit to ensure cover for Directors if their dedicated PA on annual leave, or out of the office.
• Process Improvement: Identify and suggest improvements to administrative processes and team coordination.

Essential skills/ experience;

• Organisation: Strong time management and organisational skills with the ability to proactively manage multiple priorities and take initiative when required.
• Communication: Clear and professional verbal and written communication skills.
• Team Support: Experience supporting multiple stakeholders and coordinating team activities.
• Recognition Coordination: Comfortable managing small budgets and ensuring meaningful recognition is delivered across teams.
• Tech Savvy: Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) and collaboration tools (e.g., Teams, SharePoint).
• Discretion: Maintains confidentiality and handles sensitive information with integrity.

Our package;

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband Market leading
• Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready. EE is the UK’s largest mobile network and a core brand within BT Group’s Consumer unit. Many of our roles are employed by EE but work across a growing, multi‑brand Consumer environment – supporting customers across our family of brands, BT, EE and Plusnet. You’ll benefit from EE’s strong people proposition, development opportunities and culture, while helping shape the future of consumer connectivity at scale.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.