Sales Operations Associate (6-month contract)

Job Description

We’re on a mission to provide equitable access to economic opportunity, for everyone.

We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.

We work with over 1,500 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we’ve trained over 16,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.

Join Multiverse and help us set a new course for work.

The Opportunity

Come join us as an Associate on the Sales Operations team at Multiverse! In this 6-month contract position, you will support our go-to-market analytics within our B2B business. This role is an excellent opportunity for individuals with 0-2 years of experience to develop their analytical skillset and contribute to our data-driven decision-making processes, extracting insights from various data sources and supporting our B2B sales and marketing teams in driving business growth.

Specifically, you will

• CRM and sales systems data management: Utilise CRM systems, particularly HubSpot and Salesforce, to manage and analyse customer data, supporting sales and marketing campaigns.

• Continuous improvement: Contribute to the development and improvement of key operational and data analysis processes, tools, and methodologies to enhance efficiency and effectiveness.

• Insights and recommendations: Generate actionable insights based on data analysis, making recommendations to enhance marketing and sales strategies, campaign targeting, and lead management.

• Collaborative approach: Coordinate and collaborate with cross-functional teams, including marketing, sales, and data science, to ensure data accuracy, consistency, and integrity.

• Data Quality: Setup & maintain processes to drive high data quality

• Data analysis: Collect, clean, and analyse data from multiple sources, utilising SQL and related technologies, to identify patterns, trends, and opportunities for optimization.

• Data visualisation: Create visually appealing and informative dashboards and reports to present complex data insights to stakeholders in marketing and sales teams.

About you

• 0-2 years of professional experience, ideally in analytical and operational roles like Consulting, Sales Operations, or Business Operations in a dynamic, fast-growing B2B sales environment

• Naturally curious with proven strong analytical, problem-solving skills and attention to detail.

• Experience with CRM systems, particularly HubSpot or Salesforce, is highly preferred.

• Excellent written and verbal communication skills to effectively convey insights and to non-technical stakeholders.

• Collaborative mindset, with the ability to work effectively in cross-functional teams.

• Nice to have: Basic SQL skills to extract, transform, and load data from various sources; Experience with Tableau or similar data visualisation tools to create appealing and informative dashboards and reports.

• Comfortable with analysing large data sets in Excel/Gsheets.

• Experience with data visualisation is a plus.

• Familiarity with e-learning, ed-tech environments, or related industries is a plus.

How we hire

Our commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.

Right to Work

Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.