Workplace Experience Coordinator

Job Description

Workplace Experience Coordinator

Location: London Dean Street
Working hours: 9:00–17:30
On-site: 5 days per week

Why Join the Workplace Team?

Our Workplace team sits at the heart of MONY Group’s People function. We’re a collaborative, innovative, and supportive group made up of Colleague Experience teams and an on-site restaurant. Together, we create environments where our colleagues feel welcomed, supported, and able to thrive. We champion great experiences. We make our spaces work for people. And we play a key role in supporting MONY Group’s mission of helping UK households save money.

If you love people, problem‑solving, and creating standout workplace experiences, you’ll feel right at home.

Why This Role?

This is an exciting opportunity for a friendly, proactive, and customer-focused self-starter to shape and deliver Workplace services across our UK sites. While London will be your base, you’ll also support our regional offices, meaning flexibility and occasional travel are essential.

In this highly visible position, you’ll take ownership of day‑to‑day operations, help run exceptional events, and be a trusted point of contact for colleagues, visitors, and suppliers. You’ll collaborate with colleagues across the business, ensure our spaces run smoothly, and maintain consistently high standards.

You’ll be a champion of colleague experience, a calm problem-solver, and a dependable presence around the office. From time to time, you may also need to support out-of-hours activity such as weekend works, essential maintenance, or business-critical events.

What Will You Be Doing?

Office Operations & Service Excellence

• Oversee the day-to-day running of the London office, ensuring a smooth, welcoming, and well-presented workplace.
• Manage reception/welcome experience and deliver new starter office inductions.
• Act as the primary contact for building management, maintaining strong and effective relationships.
• Coordinate planned works, maintenance, cleaning, and compliance activities with the building team and TFM provider.
• Monitor and replenish key stock including office supplies and refreshments.

Health, Safety & Compliance

• Work with the H&S team to support First Aider and Fire Warden recruitment, training coordination, and certification updates.
• Lead fire evacuations, drills, and incident management for the London site.
• Conduct audits (desk, locker, workspace standards) and support continuous improvements.

Issue Resolution & Workplace Improvements

• Collaborate with the Service Desk on workplace snags, ensuring timely communication and resolution.
• Manage and resolve reactive issues to minimise disruption.
• Support process improvement and operational streamlining, including opportunities for appropriate AI use (while maintaining a strong in‑person service presence).

Events, Coordination & Experience Delivery

• Partner with the Workplace Manager to plan, organise, and deliver office events, celebrations, and social activities.
• Coordinate all Workplace support for Board meetings, SLC events, Female Leadership Forums, and Leadership Development Programmes, including room setup, visitor management, catering and refreshments, liaising with EAs, and ensuring seamless execution throughout.
• Support larger organisational meetings and activities with logistics, catering, and operational oversight.
• Manage and create training Workplace will roll out across the business.

Cross-Site Support & Collaboration

• Build strong relationships with colleagues across multiple locations to ensure consistent Workplace service levels.
• Travel regularly to other offices to provide support and maintain operational understanding.

What Do You Need to Excel?

We’re looking for someone who thrives in a fast‑paced, people‑first environment; someone who takes pride in creating brilliant workplace experiences and isn’t afraid to roll up their sleeves. If this sounds like you, here’s what will help you shine:

Essential Skills & Experience

• Previous office management experience: you know what it takes to keep a workplace running smoothly and confidently.
• A natural flair for customer service and hospitality: creating a welcoming environment comes as second nature to you.
• Strong relationship-building skills: you communicate clearly, collaborate easily, and build trust with colleagues, partners, and stakeholders.
• Comfortable with last‑minute changes and quick decision-making: you stay calm, positive, and solutions-focused, even when plans shift.
• A proactive, professional, and approachable style: you're the kind of person people naturally gravitate toward for support and guidance.
• Ability to work independently and take ownership: you’re confident managing your own workload and exercising good judgment.
• A fast, practical problem-solver: you spot issues early, fix them quickly, and keep standards consistently high.
• Strong organisational and time management skills: you can balance priorities, multi-task, and keep things on track.
• Hands-on, decisive, and helpful: you don’t hesitate to get involved and ensure things get done.
• Good working knowledge of MS Office, plus an eagerness to learn new tools or systems.
• Robust, adaptable, and resilient: you stay steady under pressure and bounce back quickly from challenges.

Desirable Extras

These aren’t essential but will help you stand out:

• First Aid qualifications (practical or mental health).
• Experience leading or supporting evacuation procedures.
• Background working in multi‑site workplaces: understanding how different locations operate.
• Internal events management experience: especially coordinating room setups, catering, or leadership events.
• A colleague-first mindset: someone who prioritises people and experience over rigid process when needed.

Why This Role Is a Great Fit

This position offers the chance to influence and improve our workplace culture every day. You’ll have exposure to senior stakeholders, play a central role in high-impact events and training programmes, and help shape the way our colleagues experience our spaces.

If you enjoy creating meaningful moments, love being at the centre of a buzzing office environment, and thrive on variety, this is the role for you!

Rewards & benefits

• 27 days holiday, increasing with service, + bank holidays
• Bonus scheme
• Pension up to 6% employer contribution
• Enhanced shared parental leave (6 months paid for both parents)
• Work-from-anywhere scheme (2 weeks per year)
• Mental health platform access, financial coaching, and more

Our commitment

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We're an inclusive, anti-racist and equal opportunity employer that values diversity. This means we respect and embrace differences in gender identity, race, ethnic origin, sexual expression and orientation, religion and faith, age, marital status, disability, neurodiversity, social background, education and way of thinking. We’re a place where you can be you.

Our customers and users come from different backgrounds, as do our colleagues. We welcome applications from everyone, and particularly encourage women and Black, Asian and ethnic minority candidates to apply as we’re actively building representation that’s more closely reflective of the communities we serve. Our appointments are made on merit, following a robust and objective assessment process, and the candidate with the highest score is offered the role. If you’re passionate about our purpose of helping households save money and excited about what you could accomplish here, we’d love to hear from you.

Ready to go beyond comparison?

We understand that job adverts only say so much and you’re likely to have a lot of questions. If you’d like to know anything before applying such as more on the location, salary, our parental leave policy etc, please just let us know and we’ll be happy to help. You can contact the recruiter for this role, Tom at tom.wood@monygroup.com