Workplace Manager

Job Description

About 9fin

The world's largest asset class, debt, operates with the worst data.

Technology has revolutionized equity markets with electronic trading, quant algos and instantaneous news. However, in debt capital markets, the picture is completely different. It still behaves like it’s in the 1980s; trillions of dollars of trades are placed over the phone, news is slow, and corporate credit information is imperfect and scattered.

Our mission is to change this.

9fin's proprietary technology delivers fast and comprehensive financial, credit, legal & ESG analysis. Our clients are able to make faster, more informed decisions, win more business and most importantly, save time.

Our fast growing list of clients include 9 of the top 10 Investment Banks, leading Asset Managers, Hedge Funds and Law Firms.

The opportunity

As our growth continues, we’re investing in creating an outstanding workplace experience for our people. We’re now hiring a Workplace Manager to join our People team. This is a unique opportunity to combine operational excellence with creativity - managing our London office, supporting our growing global footprint, and building an environment where people love to work.

Note, this is an office-based position, with a minimum of 4 days per week in our London office.

What you'll do

Workplace Operations

• As the office-based lead, take ownership of the day-to-day running of our London office, ensuring it’s safe, welcoming, and set up for productivity.

• Manage all vendor relationships, office supplies, and equipment.

• Oversee facilities, health & safety compliance, and building management in partnership with our co-working partners.

• Support onboarding logistics - making sure new joiners feel at home and have everything they need from day one.

• Proactively identify opportunities to improve processes, workflows, and the overall workplace experience.

• Own office layout planning and optimisation, ensuring our space evolves effectively as teams scale, including seating plans, neighbourhoods, meeting-room configurations, and space forecasting as teams continue to scale.

• Manage operational subscriptions and tooling across 9fin, ensuring cost-effectiveness, renewal tracking, and alignment with company needs.

• Maintain organised internal documentation (processes, checklists, vendors, subscriptions, playbooks) to support operational clarity and continuity.

Engagement & Culture

• Plan and deliver team events, socials, and initiatives that connect and energise our London team.

• Partner with People Partners to design and deliver global engagement events, ensuring all 9finners feel part of one community, regardless of location.

• Support company-wide events such as Town Halls, offsites, and celebrations.

• Act as a cultural ambassador, embedding 9fin’s values into the workplace and everyday experiences.

• Collaborate with the People team on employee surveys, action planning, and initiatives that strengthen engagement and belonging.

• Own internal communications for 9fin - crafting, coordinating, and distributing clear, engaging, and timely updates across key channels (Slack, email, in-person events, office screens, etc.).

• Define and maintain our “how we communicate” standards - setting up and managing communication norms, guidelines, and channels across Slack and Notion to ensure information flows clearly, consistently, and effectively.

Global Collaboration

• Work closely with teams across our global offices, providing support where needed as we expand our international presence.

• Share best practices and support consistency in workplace and engagement standards worldwide.

• While the role is primarily UK-focused, there may be occasional requirements to support internationally - including office relocation coordination, internal communications support for global teams, and contributions to culture-building across our international locations.

General Operations & AI Adoption

• Support cross-functional operational initiatives that improve efficiency, reduce friction, or enhance the employee experience across teams.

• Coordinate company-wide subscriptions and vendor management, ensuring clarity on ownership, renewals, spend visibility, and compliance.

• Champion AI adoption within 9fin by identifying opportunities to automate, streamline, or enhance workflows in line with our company approach to AI.

• Evaluate, implement, and support AI-powered tools that improve operational effectiveness.

• Partner with IT, People, and Ops teams to ensure AI tools are rolled out responsibly, with clear processes, training, and feedback loops.

• Track efficiencies and improvements delivered through AI initiatives and share insights to support wider organisational learning.

What you'll bring

• Proven experience in workplace management, office operations, or employee experience, ideally in a tech or high-growth environment.

• Organised, detail-oriented, and able to manage multiple priorities effectively.

• A natural people person - approachable, empathetic, and skilled at building trusted relationships.

• Creative mindset for designing engaging events and experiences.

• Comfortable with ambiguity and change - thriving in a fast-paced scaling company.

• Bonus: Experience with workplace technology, operational systems, or driving the adoption of AI or automation tools.

Benefits

We’re a scaling start up, and we enjoy sharing our success, when the company succeeds, we always reinvest that in our people. We also offer huge amounts of responsibility, an abundance of opportunity for growth and a platform to truly excel.

Financial & Insurance

• Competitive Salary (our salary bands are benchmarked at the top end of the market)

• Equity

• Pension (your minimum contributions are 4% with 9fin matching up to 7%)

• Private Medical Insurance

• Paid sick leave with Income Protection for long periods of illness

• Group Life Assurance

• Season Ticket Loan & Cycle to Work schemes

Time off

• 25 holiday days per year

• Local public holidays (with the ability to exchange them for alternative days)

• Hybrid working model, to allow you the flexibility to decide how, where and when you do your best work

• Work abroad for up to 3 months a year

• 1 month paid sabbatical after 5 years of service

• Enhanced parental leave & flexible working arrangements available

Training & Culture

• Professional learning and development budget

• Quarterly team socials

• Summer and Winter company social events

9fin is an equal opportunities employer

At 9fin we are dedicated to building and promoting a fair and inclusive workplace where everyone can reach their full potential and truly belong. We recognize that building diverse teams enables a more creative and productive environment. If you’re excited about this role but your experience doesn’t perfectly align with the job description, we encourage you to apply anyway. You might just be who we’re looking for — either for this role, or perhaps another.