Delivery Director - National Security and Public Safety

Job Description

Summary

• Salary: £100,000-£121,500 with London & South East-weighting (£105,000-£127,575)
• Location: Bristol, London, Manchester or Swansea with hybrid-working policy

About Made Tech

Made Tech is a leading provider of digital, data and technology services to the UK public sector. We are committed to modernising public sector legacy applications and working practices, and to delivering innovative solutions that enable government agencies to achieve their mission-critical objectives efficiently and securely. With a strong track record of success and a diverse portfolio of projects, we are seeking a dynamic and experienced Delivery Director to join our team, specialising in the National Security and Public Safety Industry.

About the Role

Our Delivery Directors are each responsible for the successful delivery of our entire portfolio of client activity in an industry.

You will be pivotal in leading our delivery across multiple clients within the National Security and Public Safety industry and managing client relationships at the most senior level.

Commercially experienced with deep client delivery expertise, you will be responsible for overseeing a portfolio of client revenues in excess of £10million per annum.

You will ensure the successful execution of projects, client delight, team engagement, and the continued growth of our business within the public sector.

Outcomes

Our Delivery Directors report directly to the Chief Delivery & Transformation Officer with a dotted line to the relevant Industry Director. Successful Delivery Directors are able to build teams that connect our Capability Practices, Industry Practices and clients.

Key outcomes for Delivery Directors:

• Demonstrate leadership and expertise in your Industry and in professional services delivery
• Support Industry and Made Tech commercial growth balanced with delivery quality and risk
• Develop senior relationships with client counterparts and stakeholders to build Made Tech’s reputation, reach and impact
• Support the development of the Delivery Managers within your Industry
• Contribute to the ongoing development of the Delivery Management practice and other Capability Practices as a member of the Capability Leadership Team

Responsibilities

1. Enable client success
2. Develop, nurture and maintain strong stakeholder and peer relationships
3. Enable Made Tech commercial success
4. Ensure delivery is consistently of the highest quality from Made Tech

Competencies and Experience

The Delivery Director role is part of the Capabilities Leadership Team and is currently graded at SFIA Level 6. In addition to this, the below competencies and behaviours will be expected.

• Role modelling of Made Tech’s values and behaviours
• Alignment to our purpose, and our vision
• Strategic thinking and planning
• Commercial awareness
• Results-oriented
• Passionate about delighting the customer; anticipate and solve client problems, not just respond to demand
• Time management including balancing multiple priorities
• Performance management of indirect reports
• Prioritise diversity and inclusion in goals and day-to-day activity
• Inspiring leadership and open communication
• Deep client and industry expertise; an understanding of their unique issues and insight/ experiences from other projects
• Manage delivery and reputational risk, maintain velocity and ensure solution safety
• Engage early on client business problems and delivery issues
• Able to align the relevant teams to Industry Verticals
• Improve client focus across our business

And the type of experience we anticipate you will bring:

• You’ll have proven experience in project and programme management, or delivery management, preferably in the digital, software and services industry
• Proven track record of successfully managing and delivering large-scale projects and portfolios (revenues of £1m-£10m+)
• Experience of engaging at senior levels on strategy and developing relationships based on your subject matter expertise
• Experience of account or business growth through any combination of supporting bids, client relationship building, solution shaping, senior consulting engagements or similar
• Strong leadership and team management skills. You’ll have actively coached, mentored and managed (directly or matrix) diverse teams achieving demonstrable positive people results
• Excellent financial acumen and budget management skills
• Strong problem-solving and decision-making capabilities
• Knowledge of the UK public sector, the Industry you’ll be leading in, and the unique requirements that the sector and industry bring is highly desirable
• Relevant certifications are also a plus

Support in applying

If you need this job description in another format, or other support in applying, please email talent@madetech.com.

We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We’re collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us.

When you apply, we’ll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We’ve put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates.

Life at Made Tech

We’re committed to building a happy, inclusive and diverse workforce. You can get a sense of what it’s like working here from our blog, where we talk about mental health, communities of practice and neurodiversity as well as our client work and best practice.

Like many organisations, we use Slack to chat to each other. The Slack groups that have formed give an idea of the diversity within Made Tech. If you’d like to speak to someone from one of these groups about their experience as an employee, please let one of the Made Tech Talent Team know.

The groups are:

• antiracist-activists
• disability
• lgbtqiaplus-allies-and-activists
• neurodiversity
• parents-carers
• women-in-tech

Benefits

We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.

Here are some of our most popular benefits listed below:

30 days Holiday - we offer 30 days of paid annual leave

Flexible Working Hours - we are flexible with what hours you work

Flexible Parental Leave - we offer flexible parental leave options

Remote Working - we offer part time remote working for all our staff

Paid counselling - we offer paid counselling as well as financial and legal advice