Senior CRO & Digital Trading Manager

Job Description

Hey! We’re Huel and we’re pleased to meet you! 👋 We're going to start by talking about our exciting new Senior CRO & Digital Trading Manager position, but if you'd like the quick low down on us first including our growth story then just head to the bottom of this page!

As Senior Digital Trading Manager, you will be key in driving and optimising our websites to deliver engaging, relevant and targeted experiences for our customers which drive our commercial targets.

You will work in digital but will need to bring together teams across the business to deliver great experiences for our customers that engages new customers, drives our conversion and creates stickiness with our existing customers.

The role

- Regularly reviewing performance, analysing data sources to identify reasons for performance and actions to respond.

- Combine your breadth of commercial knowledge & data analysis skills with those across the team to create a holistic view of performance & identify opportunities to optimise.

- Identify opportunities for growth in our customer journey and coordinate teams to test hypotheses.

- Manage the activity calendar for digital across the business, coordinating stakeholders from all channels to ensure that customers see joined up campaigns across all channels.

- Drive a testing culture, putting data at the heart of our testing plans and constantly driving forward our website and performance.

- Manage new product launches with brand marketing, ensuring products launch on time with correct product specification and ensuring that all digital channels are coordinating launch comms.

- Work closely with Performance Marketing to create and optimise journeys from our performance channels to maximise new customer acquisition and conversion.

- Work with the retention team to drive customer stickiness and having a constant backlog of tests to drive cross-sell, up-sell, subscription rate and increase trialling of different products from our existing customer base.

Not yet convinced it's the role for you? Well, then you can click 👉HERE to read a more detailed job description and learn about the team!

What we're looking for in you

Leadership - Take full leadership of digital trading across the business

Excellence - Constantly drive improvement to the website

Stakeholder Management - Bring stakeholders together to drive activity and performance

Accountable - Be highly accountable for all team actions and report back to key stakeholders and trading groups

Communication - Confidently and clearly communicate trading performance and insight driven actions to all stakeholders across the business

Commercial Awareness - presenting clear, data-backed insights and actions to drive positive change to performance every week

What do we offer in return?

We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits that are tastier than our Salted Caramel Black Edition (and trust us, that’s saying something!)

⏰ Flexible Fridays - we try to finish our work by 1pm on a Friday!

🌴 30 days annual leave PLUS bank holidays

🕖 Flexible working - including up to 2 days per week at home

🥤 Free Huel to keep you going

🏖️ 2 weeks a year to work remotely from anywhere! One week in the Summer and one week at Christmas

🐾 Dog friendly. If you've seen Daddy Day Care the movie, that's basically HQ but for doggo's!

🙋 Paid Volunteering Days

🏋️ Free on-site gym with free classes, and we will give you your own nutrition plan

🧠 Free 1-on-1 therapy provided by Self-Space.

🏥 Private Medical and Health insurance for you and your loved ones, including free life insurance covering up to 4x your salary

⚡ Electric Car Scheme with onsite charging

🚴Cycle to Work Scheme

🤰 Enhanced Family Leave

👪 Workplace Nursery Scheme

🎓 Huel Academy

🎉 Quarterly events to celebrate success - Have you heard about Huelchella?

So what next?

If this sounds like the right opportunity for you, then we’d love to hear from you! Click on apply to this job to send us your CV and cover letter and Sam from our talent team will be in touch with you! 🙌🏼

We are Hueligans

We're all made up of our Huel DNA, but what makes us unique is our individual differences. We've created a culture of belonging and we celebrate the diversity our Hueligans add to our teams. We encourage authenticity, different views, and new ideas to enable us to create products that our customers around the world enjoy and love. Read more about our culture here.