Book Sales Administrator - Fixed Term Contract

Job Description

The role of a Book Sales Administrator at Emerald Publishing is intended to provide general administrative support across the Books Sales Team, particularly around the holidays and during busy periods. A successful candidate will have a strong sense of teamwork, flexibility, and a willingness to learn new skills in support of the team and our stakeholders.

Please note - you will work mostly from home, but you will be required to attend our office in Leeds once a month for team days, and quarterly for company-wide events.

Day to day we’ll trust you to:   

• Manage invoicing and logistics for buybacks and special bulk purchases
• Monitor the Books Sales Inbox and address queries. Those queries may include, as examples:

o Obtaining quotes for our customers
o Order status/shipping enquiry with one or both of our distributors
o Liaising between our distributor and customers/vendors around standing order updates or status requests
o Answering stock & pricing availability questions

• Process orders received through the ICE Bookshop
• Communicate with customers about closing open invoices
• Compile needed information from other internal departments (i.e. Marketing, Publishing, Content Solutions, etc.)
• Provide submission grids to agents and customers
• Compile reports & links monthly for our agents
• Monitor Amazon metadata, orders and tracking, follow up with support tickets to resolve issues if necessary
• Review and process Faculty e-Inspection copy requests through Digicomps
• Send follow-up emails to faculty members about their Adoption decisions
• Communicate adoption information to relevant to agents
• Set up Books additional resources in our systems
• Compile and circulate miscellaneous sales reports as needed
• Order Books, Flyers and Catalogs for conferences
• Manage shipping logistics for conference materials
• Update post-publication metadata in our Title Management System
• Assist with stock level checks
• Support seasonal and ongoing Team Projects

You’ll need to have:   

• Proficient Excel skills
• Effective time management
• Excellent verbal and written communication skills
• A professional demeanour when interacting with external customers and authors

What’s in it for you?

At Emerald, we value our people. Becoming a part of our team means you’ll join a trusting and flexible environment and we've been flexified so you can trust that we're a truly flexible workplace. All we ask is that you attend the office once a month to come together with work colleagues. You'll also have numerous opportunities to progress your career, as well as access to professional development and the opportunity to learn new skills.

You’ll receive a wide range of benefits, such as 38 days annual leave (inclusive of bank holidays, remote flexible working, a discretionary performance bonus, 6% pension contribution and various benefits aimed at supporting your wellbeing and work-life balance such as a working from home allowance. You can check out a full list of our benefits here.

Roles are advertised at a benchmarked market median rate. Offers will be made within a range of the median, depending on skills and experience.

Please note - Applicants must be authorized to work in the UK without restrictions or sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Emerald Group is committed to creating an inclusive environment for all of our applicants. If you would like to request any accommodations/adjustments from application through to interview stages, please complete the relevant section within the application or contact us at peopleteam@emerald.com and let us know.