Merchandising Planning & Operations Manager - New Verticals

Job Description

Merchandising Planning & Operations Manager - New Verticals

Location: Hyderabad, India

We are looking for a Merchandising Planning & Operations Manager to join our New Verticals team, covering Grocery and Retail Marketplace. This role will be pivotal in ensuring our in-app merchandising is always fresh, exciting, and frictionless.

You will empower multiple markets across the globe to deliver best-in-class merchandising that delight customers and drive business growth. As a people manager, you will lead 2–3 associates and collaborate closely with global and local commercial teams, marketing, designers, content specialists, taxonomist and product managers. This is a unique opportunity to shape how millions of customers discover and shop for groceries and retail products on Deliveroo.

What you’ll be doing

• Own the design and implementation of scalable systems and processes that enable seamless collation and reliable execution of in-app merchandising.

• Streamline campaign execution by consolidating merchandising requests from Local Commercial, Marketing, and Global Growth teams.

• Drive the creation of compelling merchandising assets by partnering with designers and content writers to ensure high-quality visuals and copy.

• Lead, coach, and develop a team of 2–3 merchandising associates to deliver best-in-class execution on the app.

• Empower local markets with frameworks, playbooks, and best practices to design impactful campaigns and customer journeys.

• Showcase the right product selection in every campaign by collaborating with the Taxonomist to design seasonal and mission-based merchandising.

• Generate insights and influence future campaigns by conducting in-depth post-campaign analysis, identifying performance drivers, and presenting actionable recommendations to all stakeholders.

• Shape the future of in-app merchandising by partnering with the Product team on tooling development, testing, and enhancements.

What we are looking for

We’re looking for a Merchandising Planning & Operations Manager who can blend strategic thinking with hands-on execution to create best-in-class customer experiences on our app. You’ll thrive in this role if you:

• Have experience in merchandising within e-commerce, retail, or marketplaces.

• Are analytical and data-driven, comfortable using tools like SQL, Looker, Tableau, or Google Analytics to turn insights into action.

• Bring strong commercial instincts, knowing how product placement, promotions, and campaigns drive customer engagement and sales.

• Are a natural collaborator and influencer, able to work seamlessly with marketing, product, designers, and local markets.

• Enjoy leading and developing teams, coaching others to deliver excellence.

• Have an eye for detail and quality, ensuring every campaign looks and feels right for our customers

• Are customer-obsessed and creative, excited to design engaging, contextual experiences that make shopping with Deliveroo fresh and inspiring.

What We Offer

At Deliveroo, we’re driven by our values: customer obsession, a bias for action, and making data-driven decisions. In this role, you will gain:

• Exposure to global teams and the opportunity to shape merchandising across multiple markets.

• The chance to build scalable processes and set best practices for a rapidly growing part of our business.

• A collaborative and fast-paced environment where your ideas and initiatives can make an immediate impact.

Why Deliveroo?

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.