Senior Strategy & Operations Manager, New Verticals

Job Description

Senior Strategy & Operations Manager, New Verticals (L5)

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Operations team is the heart of Deliveroo—ensuring our three-sided marketplace runs safely, fairly, and efficiently. From designing robust policies to navigating complex regulatory landscapes and scaling global frameworks, we solve high-stakes challenges that protect our community. If you thrive in fast-paced environments, possess strong operational grit, and want to build trust in a global brand—this is the team for you.

We’re looking for a Senior Strategy & Operations Manager to join our New Verticals team in London. In this pivotal L5 role, you will lead complex strategic initiatives end-to-end, moving from high-level problem definition to operational delivery in the highly competitive on-demand grocery and retail market.

Get to know our Operations team — what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the Growth, Cost & Quality team within New Verticals. Your work will be project-based and growth-focused, offering a unique balance between high-impact strategic problem solving and seeing the real-world results of your execution.

Here’s what your day-to-day might look like:

• Drive Strategic Direction: Lead the definition and execution of strategies to accelerate growth across the New Verticals portfolio, answering critical questions on MAUs, conversion, and basket size.

• End-to-End Project Leadership: Spearhead strategic projects from framing the initial problem to ensuring successful operational delivery and measurable impact.

• Strategic Modelling & Insights: Oversee complex quantitative analysis and financial modelling, translating raw data into high-stakes recommendations for the executive leadership team.

• Cross-Functional Orchestration: Lead cross-functional ‘pods’ (Product, Commercial, Marketing, Engineering) to operationalise new initiatives and ensure execution excellence.

• Performance Ownership: Lead the New Verticals performance framework, owning annual planning, OKR-setting, and weekly/monthly business reviews to provide the "narrative" behind the numbers.

• Opportunity Identification: Proactively identify cost-saving or revenue-driving opportunities within the P&L to ensure we outpace the market.

What You’ll Need to Thrive

Our ideal candidate is a strategic leader who thrives in ambiguity and is focused on driving tangible results.

• Professional Background: Strong experience (typically 4-6+ years) in management consulting, corporate strategy, finance, or a high-growth operations role.

• Analytical & Commercial Mastery: Expert-level modelling skills with a deep understanding of P&L management and business performance drivers.

• Proven Leadership: A track record of leading complex projects and influencing senior stakeholders within a matrixed organisation.

• Structured Problem Solving: Ability to identify root causes, assess multi-layered risks, and implement scalable solutions with clarity and pace.

• Communication Excellence: Exceptional written and verbal communication skills, with the ability to "distil" complexity for senior executives.

• Industry Context: Experience in e-commerce, grocery, retail, or hyper-growth tech is a significant plus.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day

Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment

Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role

Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture

Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

Our 2024 UK workforce demographics reflect this commitment:

• Ethnic Diversity: 38.2% of our UK employees are from ethnic minority backgrounds.

• Gender: 44.1% of our UK workforce identify as women.

• Leadership: We are actively pursuing a global goal to reach 40% women in senior leadership roles.

If you have a disability or long-term health condition and need support to apply, or if you require any reasonable adjustments during the recruitment process, please contact our recruitment team at accommodations@deliveroo.co.uk.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!