Governance & Assurance Analyst

Job Description

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.

Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.

An opportunity to play your part – If successful, your role as Governance & Assurance Analyst will include setting up and maintaining effective processes, quality controls, and governance systems that underpin all operational functions within DTS. You will be at the forefront of coordinating and leading important governance meetings across DTS. Furthermore, you will be responsible for conducting in-depth analysis of operational data, which is crucial for informed decision-making and process optimization.

Location: UK (talk to us about flexible working)

The day to day –

• Offer business analysis support to enhance the governance and assurance for the Continuous Service Improvements Framework
• Initiate service improvements within process and assurance, aiming for industry-leading service.
• Develop and manage plans/actions to drive process improvements.
• Act as a deputy for the Head of Operational Performance and provide cover for peers.
• Keep track of the Governance platforms within DTS
• Collaborate closely with the reporting team to understand customer requirements and provide insightful data.
• Coordinate the creation of new dashboards and improvements to existing ones to enhance service performance and process adherence.
• Manage the people dashboard and resource tracker.
• Aid in improving Service Management processes and tools across DTS.
• Provide tangible assurance of process and performance across Service Management ITIL processes.
• Contribute to the DTS risk register, ensuring it is effectively maintained and managed.
• Contribute to lessons learned to enhance Service Management effectiveness.
• Manage Standards across DTS, ensuring they are up-to-date and accurate, and identifying any gaps.
• Contribute to Management Reporting and provide valuable insight and analysis through status reports where relevant.
• Support the SMF24 Statement of Responsibilities across DTS and Technology teams/CERTS under the Senior Management Certification Regime (SMCR) to ensure it is accurate and fit for purpose.

About You –

• Outstanding skills in communication, interpersonal relations, and negotiation
• Superior customer service abilities
• Exceptional organizational and coordination skills, with the capacity to manage time effectively, prioritize tasks, and juggle multiple assignments simultaneously.
• Capability to maintain a sharp focus on achieving outcomes that meet professional and quality benchmarks.
• Ability to work independently as well as collaboratively within a team.
• Strong analytical abilities with a keen eye for detail
• Solid understanding of IS Operations and key processes.

What’s in it for you

• Competitive salary plus bonus potential.
• Employee Energy Allowance at 15% of the government price cap.
• Pension scheme.
• Company Funded Healthcare Plan.
• 25 days holiday allowance, plus public holidays, and the option to buy up to 5 additional days.
• Excellent range of flexible benefits, including technology vouchers, electric car lease scheme & travel insurance.

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!

PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.