Monitoring Analyst

Job Description

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.

Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.

An opportunity to play your part:

As a Monitoring Analyst, your expertise with various monitoring tools, ability to recommend optimal solutions, and strong documentation skills will play a crucial role in maintaining the stability and efficiency of the organisation's IT infrastructure.

AIOps is an integral part of ensuring the success of the newly established Real-Time Command Centre. By leveraging advanced AI and machine learning capabilities, AIOps enables real-time monitoring, predictive analytics, and automated incident response, all of which are crucial for maintaining operational efficiency and system stability. You will drive reductions in operational costs, enhance platform stability and agility, and significantly boost customer retention and growth.

Location: UK (talk to us about flexible working)

The day to day:

• Assess the organisation’s needs to recommend the most suitable monitoring tools (e.g., AppDynamics, DataDog, Azure Monitor, AWS CloudWatch)

• Ensure selected tools align with the organisation’s IT strategy and AIOps standards.

• Support IT teams in installing and configuring monitoring tools across development, testing, and production environments

• Advise on appropriate monitoring thresholds, settings, and capabilities to meet performance and availability requirements.

• Establish controls to ensure monitoring solutions function as expected.

• Develop and enforce governance policies related to monitoring practices.

• Work closely with IT operations, development, and project teams to ensure effective utilisation of monitoring tools.

• Train team members and end-users on the functionality and benefits of monitoring tools.

• Document monitoring setups, configurations, and protocols.

• Maintain comprehensive records of team processes to provide streamlined support to customers.

• Continuously analyse monitoring data to identify patterns, trends, and areas for improvement.

• Implement enhancements to monitoring systems based on feedback and evolving requirements from the Real-Time Command Centre.

• Ensure monitoring practices comply with organisational policies, industry standards, and regulatory requirements.

• Stay updated with the latest developments in monitoring technologies and best practices.

About You:

• An understanding of ServiceNow ITOM and its various components.

• Experience with monitoring tools e.g. AppDynamics, DataDog, Azure Monitor, AWS CloudWatch.

• Understand the processes and procedures for effective use of monitoring tools.

• Ability to recommend the correct monitoring tool that best fits the requirement.

• Strong documentation skills to create clear and detailed reports and processes.

• Ability to work as part of a team collaboratively and react positively to challenges.

• A knowledge of monitoring thresholds, settings, and capabilities.

• Define controls to ensure Monitoring solutions work as expected.

• Ability to analyse complex data and identify trends and patterns.

• Are initiative-taking, pay attention to detail, and want to make a difference.

What is in it for you:

• Competitive salary plus bonus potential.

• Employee Energy Allowance at 15% of the government price cap.

• Pension scheme.

• Company Funded Healthcare Plan.

• 25 days holiday allowance, plus public holidays, and the option to buy up to five additional days.

• Excellent range of flexible benefits, including technology vouchers, electric car lease scheme & travel insurance.

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!

PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.