Product Manager Microsoft Licencing

Job Description

Closing Date: 9th August

Locations

Birmingham

Bristol

Leeds

London

Manchester

What you’ll be doing

• Working in a small but experienced and specialised team (4 people and growing) that manages a range of Microsoft products but sits within the wider BT Digital Workplace function. BT Business currently serves over 1.2 million customers globally so there is an opportunity to have a massive impact by bringing your product area to the forefront of their offering.
• As part of the team you would be responsible for the success of the Microsoft Licensing portfolio that currently sells 40,000 licenses per month. and is responsible for more than £2 million in annual revenue but we know we can do even better.
• You would have full ownership of the end to end development and in-life support of this product area. Areas for improvement that have been identified so far include, operational improvements, visibility (how do we make our customers aware of the product? how we cross sell?) and ease of service (how do we make the sales and onboarding journey as simple and informative as possible for customers.

Experience and skills you would be expected to have

The ideal candidate would have both product management experience and extensive Microsoft licensing knowledge/experience but the hiring manager see's value in either type of experience so there will be consideration for those with transferable skills.

For those coming from a product background:

• Experience owning the successful end to end launch of an enterprise/B2B cloud based product. This includes an understanding of the full product lifecycle including ideation, through to launch and any eventual managed decline.
• You enjoy both the strategy and delivery sides of product management. There would be plenty of initiatives for you to deliver on from your first day but what is also vital is someone who is curious and will identify what needs to be improved and what needs to be built completely from scratch.

For those coming from a Microsoft licensing subject matter expert background:

• An understanding of integrations between partners and multi vendor solutions.
• You have previously worked in a role where your expert knowledge of Microsoft has made a measurable impact to business targets such as revenue or user numbers.

For anyone who applies:

• Stakeholder Management - This role will involve engagement with various internal BT Group stakeholders including but not limited to 'Customer Experience' and 'Digital ' but also various external partners and vendors. This includes managing the relationship with Microsoft with regard to licensing.
• Autonomy - You will be the sole person in your specialist area. Whilst this can be scary it also provides an excellent opportunity to take a product with unlimited potential to new heights.
• Empathy - You are great at understanding your users, why they use a product, how they use a product and especially what their pain points are.
• Growth Mindset - You don't rest on your laurels, you understand that the continuous pursuit of improvements is the only way to retain a competitive advantage.
• Agile - In such a fast paced and competitive industry its vital that you are capable of breaking down challenges and reacting to changes quickly in order to maximise the value provided to users.
• Experience working within the telecoms or managed services industry would be advantageous

Benefits

• Annual on target bonus up to 10%
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• Purchase discounted BT shares
• Season ticket loan, buy extra holidays, discounted Virgin Experience Days, financial education programmes
• Discounted BT/EE retail products including Broadband and BT Sport
• Access to 100s of retail discounts for things like groceries, travel, fashion, entertainment and more

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.