Account Manager (Public Sector)

Job Description

Job Req ID:35111

Posting Date: 25/06/2024

Function: Corporate & Public Sector

Location: Manchester, Birmingham, Leeds, Cardiff, Newcastle, Liverpool

Salary: Competitive + Excellent Benefits

Why this job matters

As Account Manager you will be the direct report to the Sales Manager of the Health Team across the North of England and all of Wales, this role will be responsible for profitably retaining, developing and growing a portfolio of existing customer accounts. The account manager will be responsible for managing approximately 14 Health Trusts or Boards. This role is responsible for achieving/exceeding business targets, expressed in terms of revenue, new product revenue growth and customer satisfaction. You will own fully the customer relationship on behalf of BT, enabling other teams to deliver service and products by working closely and being clear and open with communication. You will also be responsible for retention of customer base against aggressive market competition, maximising the BT growth story and network benefits.

What you’ll be doing

• Develop effective, multilayer relationships with customers, demonstrating knowledge of their business and their decision-making process, right across their business to add value and exceptional engagement, becoming a trusted and valued partner. Responsible for escalation management to appropriate level.
• Accountable for the creation of an account/win plan for all re-sign and growth opportunities, demonstrating required actions and effective engagement of the virtual team. Conduct customer meetings and dialogue which supports your retention and growth campaign, fronting all commercial & contractual activity, and accurately record all sales activity on the central CRM system.
• You will act as an ambassador both in the external market and within internal stakeholders, demonstrating best in class sales behaviour and deliver excellent customer experience results, and be required to Continually learn about the industry and new products and services. By listening to their requirement, you will create a transformational roadmap.
• Utilise extensive knowledge of BT Products and services to deliver commercially sound complex customer solutions/ managed services whilst maintaining a positive experience for customers. As part of this you will be accountable for Customer satisfaction improvements increasing Net Promoter score within the account.
• Accountability for the New Sales elements of P&L of the account base including how budgets are aligned and used for resourcing to win new business with a high degree of autonomy with customer relationships whilst adhering to BT’s code of practice.
  

The skills you’ll need

NegotiationCustomer Relationship ManagementAccount ManagementSales OperationsBusiness Strategy

What we expect to see on your CV

• Successful track record in delivering sales account across Public Sector accounts, with addressable spend over £1 million. (public sector experience is mandatory).
• You will be required to understand and be able to sell the current and future benefits of the EE/BT network and all propositions and value-added services.
• Be able to translate account plans into actionable steps for self and virtual team. As part of this you will creation of an account/win plan for all re-sign and growth opportunities, demonstrating required actions and effective engagement of the virtual team.
• Expert stakeholder management , with the ability to conduct customer meetings and dialogue which supports your retention and growth campaign, fronting all commercial & contractual activity, and accurately record all sales activity on the central CRM system.
• Ability to develop effective, multilayer relationships with customers, demonstrating knowledge of their business and their decision-making process, right across their business to add value and exceptional engagement, becoming a trusted and valued partner.
  

Benefits

• Competitive salary
• On target commission
• Pension scheme (up to 10% BT contributions)
• Flexible Hybrid working
• Access to training and development to help you grow with us
• 25 days annual leave (plus bank holidays)
• Shares Plan
• Flexible benefits: cycle to work, healthcare, etc.
• Discounted BT products and services

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.