Account Manager

Job Description

Hello, we’re ScreenCloud!
Founded in 2015 and with 10,000+ customers around the globe, ScreenCloud is a cloud-based SaaS company, employing over 100 people in our Bangkok, Belfast, LA, Charlotte and London hubs.
At ScreenCloud, we’re hard at work helping businesses to make stronger connections at scale, and with those who are most important to them; their employees & their customers. By using the screens on their walls & the content in their systems, we enable the sales, productivity & engagement that keep our customers’ businesses thriving.
We’re very proud of our product and we’re also incredibly proud of our people. It’s our ‘ScreenClouders’ and the culture they nurture that will take us where other companies just can’t go. So if you’re someone looking to join a team of talented individuals, apply below!
The Role
We are hiring an enthusiastic, driven and passionate Account Manager to join our Charlotte hub! We're looking for someone who can work closely with our largest clients, who is confident, well organised, comfortable with technology. As the Account Manager, you’ll collaborate with the team to make ScreenCloud a great experience for our customers and expand ScreenCloud’s footprint within key accounts. We are looking for someone who can create long-term, trusting relationships with our customers and to oversee a portfolio of assigned customers with a view to developing new business from existing clients.

Responsibilities

• Customer Relationship Management: Build and maintain strong relationships with ScreenCloud’s fantastic customer base. Proactively identify customer needs and provide tailored solutions.
• Revenue Growth: Expand the revenue per account by finding new use cases both within the existing use case, and identifying additional opportunities.
• Cross-functional Collaboration: Work with our CSM, PS, Engineer, and Design teams to ensure customer needs are met
• Expand Relationships: Find new contacts within key accounts that would benefit from ScreenCloud’s solutions
• Forecasting: Forecast and track key account metrics (e.g. quarterly and annual forecasts)
• Organization: Prepare reports on account status and communicate clearly to internal and external stakeholders
• Problem Solving: Assist with challenging client requests or escalations as needed

Requirements

• Demonstrable experience as an Account Manager, Key Account Manager or other relevant role, carrying an expansion target
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• Ability to communicate, present and influence key stakeholders including executive and C-level
• Comfortable working with large sets of data, numbers, and reporting on metrics
• Prior experience with CRM software
• Strong attention to detail

Interview Process and Experience
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At ScreenCloud, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles! If you require any reasonable adjustments, please let our friendly recruitment team know.
Key Info
👩‍🏫 Typical Process: Intro to ScreenCloud - Meet the Hiring Manager - Challenge - Final🏡 Hybrid Friendly Working: 2-3 days in Office✨ Flexi-Hours: We don’t follow the strict 9-5 here, we trust you to execute your role to the highest standard whilst being able to make time for the things you love!
Benefits
Unlimited annual leaveHybrid-friendly workingWorking from home fundFlexible working hours401kCommuter benefitsConsumer discountsEnhanced parental leavePersonal development fundPrivate medical insurance (including dental and vision)Disability insurance (including life insurance, short-term & long-term disability cover)Employee assistance programme
Our Values
At ScreenCloud our values are core, this means they are the starting point - they underpin everything we do and enable a culture we can be proud of, both internally and externally.
🤲Trust & Transparency🦁 Unconventional & Brave💪 Integrity📚Continuous Learning & Development
FIND OUT MORE Check out our Bangkok, Belfast, LA, Charlotte and London hub pages.
Click here for some podcasting with our co-founders.
Read our culture blog here.
Get social! Follow us on Linkedin at @ScreenCloud - Digital Signage, and on Instagram at @Lifeatscreencloud