PMO Software Project Support Officer (Brighton/Hybrid)

Job Description

We make journeys easier and more enjoyable by giving our customers and their passengers a stronger sense of control. From disruption management to hyper-personalised pre-departure communications and mobile boarding passes, we build the technology to help companies stay connected with their customers at every stage of their journey.

Established in 2000, we have since grown to become one of the travel industry’s major suppliers of passenger messaging solutions. More than 60 airlines, rail and travel management companies, including British Airways, Flight Centre, Qantas, Ryanair and JetBlue use our notifications platform. With exciting plans for the future, it’s time for us to expand our growing team and we’re hoping you are who we’re looking for.

Our culture:

Our culture is at the heart of what we do every day, and travel is part of that too, that’s why we’re proud to live by our values.

Flying high: yet still climbing
We know our stuff and are happy to share our knowledge and expertise. We pride ourselves on being at the top of our game and strive to keep learning.

People are our passport to success: they're at the heart of everything we do
We develop strong relationships built on trust and respect, and always do the right thing by each other and our customers.

Accelerating forward: embracing change, challenge and growth
Whether it's for ourselves, our colleagues or our customers, we are always looking for ways to improve and to grow. We're not afraid to challenge the status quo and drive change with enthusiasm.

All inclusive*: we're a strong, collaborative community
We share the same vision; to make 15below the best it can be. We pull together to make it a reality, look out for each other along the way and make sure everyone's voice is heard.

Enjoy the journey: bringing fun and positivity to everything we do
We're proud and passionate to be part of the 15below family, and never take ourselves too seriously. Having fun is really important to us.

*We are committed to maintaining our welcoming and open culture where differences are embraced. We know that some people are hesitant to apply for roles unless they tick every box, but if you’re excited about this role and your experience doesn’t fully align, we encourage you to apply anyway. You might be the right person for this or other roles.

The role:

As Project Support Officer, you’ll be responsible for:

• Providing project support to the Delivery Team (Development, Business Analysis, QA and Project Management).
• Create and support with governance needs for projects ensuring regular reports, communications plans and key milestone plans are in place for all projects.
• Project Resourcing
• Maintain the resource plan, working with the Delivery team managers to agree the most suitable teams for working on projects
• Tracking available days to resource projects (customer and internal) and Delivery team member availability

• New Project Set Up
• Supporting the Delivery team pre-sales process where required
• Create project summaries, commercial summaries and new project packages to support a new project being assigned to a Project team.
• Ensure an understanding of the scope and commercials for all new projects.
• Tracking project start up times.

• Project Tracking and Reporting
• Facilitate regular project status catch ups with Project Managers and Delivery team managers and ensure all updates are documented.
• Communicate the weekly release schedule to all stakeholders.
• Creation of weekly KPI reports for the Delivery team.
• Escalate any projects that are overrunning on budget or delivering later than planned.

• Time Reporting
• Collate time and materials reports and validate against agreed commercials for invoices.
• Track commercials for all projects, providing details of actual days delivered and projected remaining time

• Facilitate Delivery Improvement update sessions including assignment of activities and capture of new items following project retrospectives
• Adhoc support requirements for the Delivery Teams as required.

Requirements

The kind of person you are:

• Proven track record of support across multiple complex software projects
• A self-starter who is able to work with minimal supervision or guidance.
• Strong stakeholder management and able to build and maintain excellent working relationships.
• Excellent attention to detail and ability to produce faultless reports.
• Strong organisational skills and ability to adapt to changing priorities.
• Passionate about project delivery improvement.
• Experience of Jira, Confluence and Sharepoint as well as Microsoft Office applications.

Skills to impress:

• Experience with Change Management processes
• PMO Administrators certification course or similar
• Airline Industry, Reservation Systems, Travel Industry experience

Benefits

Work is a big part of life, so it has to be motivating and enjoyable. This job is about empowering you to do the work you do best and be part of a fantastic team. We also offer many perks including:

• 25 days annual holiday (increasing with service)
• Flexible public holidays
• Private Medical Insurance
• Life assurance
• Flexible working
• Family friendly policies
• 5% employer pension contribution and salary sacrifice scheme
• Perkbox retail freebies and discounts
• £1,600 IT budget
• Friday ‘wind downs’ and company social events
• Flexible benefits (tech/mobile/holiday/bike schemes and season ticket loans)
• Work from anywhere scheme

We’re certified with Flexa, making us a ‘truly flexible employer’. Flexibility is part of our culture and if you’d like to know more about this then take a look at our Flexa profile

We're also proud to have earned a Great Place To Work Certification! This year, 95% of employees said it’s a great place To Work – 41% higher than a typical UK company.

Wellbeing is very important to us and so we have a brilliant and holistic programme in place to support with everyone's home and work life. We’ve got lots of fantastic resources, practical guidance, and engaging sessions to help with mental, physical, and financial wellbeing. This includes regular and fun activities such as mindfulness and desk yoga as well as schemes to look after your health with eyecare vouchers and annual flu jabs.

Further information

Location: Brighton/Hybrid for training and onboarding then open to remote working.

Hours: 37.5 per week, flexitime

Reports to: Programme Director

Application process:

• Recruitment for us is all about finding the right person and so we don't have closing dates for applications.
• We review applications as they are received, so please don't delay applying.