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Service Delivery Engineer
Fully-remote
A little flex time
Job Description
We're making banking 10 times better.
Here at 10x Banking we believe banks are slowed down by their own legacy technology and we’re here to change that. Our community brings together banking industry knowledge with market-leading, next gen, cloud native technology required to move banking into the 21st century.
The biggest banks around the globe use our platform to power some of the world’s most innovative financial propositions. And to do this we’re building an engineering team that has the breadth of knowledge and experience we need to push our product forward.
We have headquarters in London and Sydney, but our 10x teams work around the globe with employees in Europe, Australia, Asia, Africa and all over the UK and Ireland.
Join us in our mission to transform banking for customers, banks and society!
About the Role
10x offers a Saas core banking platform which our clients integrate with to provide customers with innovative new banking experiences. The Service Delivery team is responsible for the operation of the 10x platform, providing first and second line support for our clients and measuring the performance in line with contractual SLAs.
A Service Delivery Engineer can expect to do the following:
- Proactive monitoring of platform health and performance
- Build a deep understanding of the platform to provide L1 and L2 support
- Responding to and investigating alerts, incidents, defects, requests raised by clients
- Operating incident management process and helping to drive SLA compliance
- Liaising with and maintaining relationships with clients, effective stakeholder managememt
- Generating and presenting operational reporting summaries and updates
Requirements
Ideally you will have experience with:
- Demonstrable experience in operational support roles and/or technical service desks OR Computer Science graduates who also have experience/understanding of the below:
- Excellent communication and influencing skills
- Methodical and analytical approach to problem solving and attention to detail
- Ability to work on multiple tasks simultaneously effectively prioritising tasks
- Understanding of cloud-based enterprise architecture, Amazon Web Services, virtualisation, containers, such as Docker, Kubernetes and Helm
- Experience working with teams delivering in an Agile manner, particularly Scrum
However...
A desire to get stuck in is more important than ticking every box on our checklist. So, if you’re interested in what we’re building and excited by our mission, get in touch anyway!
Benefits
At 10x Banking, we put our people first – we believe in empowering you to get the job done!
- 25 days of holiday in addition to Bank/Public Holidays (+ 1 day off on your birthday!)
- 4 wellbeing days (1 additional paid day off per quarter, aimed at supporting you to maintain your personal wellbeing)
- Remote enabled working: in person events twice per quarter, and agree your ways of working with your line manager outside of that!
- Regular social gatherings and affinity groups
- Work from anywhere outside your typical working location – up to 4 weeks a year!
- Career progression and learning pathways
- 1 paid volunteering day a year
- Enhanced parental policies, including time off for fertility treatment
- Sabbatical leave
- Options pool
- Private health insurance, with the option to add your family
- Pension scheme
- Public/Bank holiday swaps
- Enhanced company sick pay
- Life Assurance
- Income Protection
- Subscription to Headspace wellbeing app
- Flexible benefits via salary sacrifice
More about 10x
We are driven by the belief that whatever we do as a business has to be done in the right way. Our three core values of: Transformation, Integrity and Impact support this.
Discover what life is like at 10x over on Instagram and find out what the company is up to on Linkedin.
10x Ways of Working
We recognise that a better work/life balance can improve people’s motivation, performance and overall wellbeing. The Covid-19 pandemic changed a lot of things about the way we work, including the enablement of colleagues working from various locations and delivering high performance through the effective use of remote working technology.
10x is a fully ‘remote enabled’ organisation and supports agile working. This means colleagues can decide, in agreement with their line manager, their choice of working location which will enable them to achieve their personal and team objectives.
The regularity of office working differs from team to team, but if you are successful in your application a member of the Talent team will talk this through with you in detail before progressing you to the interview stage. As all employees are employed on London-based contracts, commuting costs to the office are covered by employees and not by 10x.
Equal opportunities for all
At 10x we are passionate about our people and are committed to fostering a more diverse and inclusive culture. We are building a community where every 10xer can bring their authentic self to work and feel empowered to reach their full potential. Our many employee networks help amplify this vision.
Alongside assessing technical capabilities to do the role, our assessment process will identify what you can uniquely bring to our 10x teams, and the potential you have to thrive here. Common to every role that 10xers perform, are 3 core competencies that we look for in our future 10xers – Business Impact, Change Driver & Delivery Excellence
We are committed to ensuring all job applicants are treated equally and fairly and encourage applicants of all ethnicities, race, religion, sex, sexual orientation, gender identity, family or parental status, age, neurodiversity or disability status.
Accommodations
We recognize not everyone is the same. In fact, we embrace difference. If you require any form of accommodation during the interview process, please tell us so we can make arrangements to support. Any information that you provide will be recorded and maintained confidentially.
#LI-Hybrid
Company benefits
Additional employee ratings
(these do not contribute to the FlexScore®)
Working at 10x Banking
Company employees
Office locations
Funding levels
Hiring Countries
United Kingdom
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